IT Support

• Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers
• Serve as an escalation point for Help Desk Analysts
• Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange
• Configure and deploy PC and Mac laptops for new hires
• Manage cell phone plans and devices
• Guide new employees through core IT systems
• Collaborate with System Administrators to escalate technical issues and support enterprise applications
• Manage inventory, receive shipments, and maintain the asset tracking system
• Support employees in an office or home office environment
• Ensure actions comply with information security policies and applicable regulations

Senior Help Desk Analyst

• Answer incoming calls from end users, service centers, dealers, and OEMs
• Communicate professionally and courteously with internal and external customers
• Resolve questions related to maintenance, operation, service center locations, warranty, and roadside assistance
• Troubleshoot field service and warranty matters with service centers and technicians
• Facilitate appropriate product repair actions
• Coordinate timely resolution of problems affecting OEMs, dealers, service centers, and end users
• Arrange remote service work or towing for disabled products
• Collect, document, and follow up on cases in the ERP system
• Collaborate with manufacturing, engineering, materials, purchasing, sales, and OEM teams
• Authorize and analyze service-center labor charges
• Gather and analyze case information to establish warranty direction
• Support supplier charge-back cases
• Process warranty part orders and RMAs
• Represent Spartan at vendor, supplier, OEM, factory, and trade show events as requested
• Make monetary and procedural decisions within company guidelines
• Process campaigns, recalls, and TSBs
• Solve complex problems with minimal assistance
• Perform other assigned tasks

Technical Support Specialist

• Provide direct technical support for computer equipment and office applications
• Configure desktops and install and maintain hardware, software, database software, spreadsheets, and other programs
• Troubleshoot hardware, software, and network connectivity issues
• Administer the manufacturing unit’s network structure, including Windows Server, SQL, and Deployment Servers
• Complete Ivanti requests, production assistance calls, and escalated white-glove support
• Install in-house Ethernet cabling and network device structures during emergencies
• Assist the Regional IT Manager with KPI monitoring, resolution, and escalation
• Plan, coordinate, and implement network security measures
• Recommend improvements to systems and network configurations and determine hardware/software requirements
• Maintain SOX compliance forms and procedures
• Assist with LRP and budget planning and monitor budgets
• Log daily shift requests and document new procedures
• Monitor backup and recovery tapes and systems, including DataDomain and Rubrik
• Serve as first escalation point for IT staff and provide off-hours support via company phone and laptop
• Verify and maintain antivirus and utility patches
• Assist with crisis situations involving complex technical hardware or software problems
• Consult vendors and corporate representatives regarding equipment or service needs
• Monitor IT operations and complaints and identify problems requiring attention
• Manage Active Directory, user accounts, groups, privileges, events, and logs
• Assist with shopfloor application changes, including LearPICS, LPS, and LFG
• Configure PCs, printers, scanners, and thin clients
• Provide technical support to production, quality, maintenance, shipping, and other departments in a 24/7 environment
• Keep abreast of the latest technologies
• Remotely support multiple sites concurrently
• Travel to locations for support as needed
• Plan projects and deployments for multiple locations before travel

Site IT Support Supervisor

• Lead strategic sourcing activities for complex small to medium initiatives
• Achieve cost reductions and year-over-year cost and productivity improvements while maintaining or improving quality and supplier service levels
• Manage simultaneous competitive sourcing processes and high-value contract negotiations
• Manage supplier and Trinity group purchasing organization relationships
• Negotiate supplier terms, work with legal on contracts, monitor supplier performance, and conduct business reviews
• Optimize use of national, custom, and Trinity Health system purchasing agreements
• Lead RFI, RFP, and RFQ processes, analyze responses, perform cost-benefit analyses, and present findings
• Lead cross-functional strategic sourcing teams and build stakeholder consensus
• Develop, execute, and communicate sourcing strategies with senior management and key stakeholders
• Promote lean/process excellence and lead productivity and process-efficiency initiatives
• Manage supplier selection and serve as subject matter expert for category supplier engagement
• Represent Trinity on GPO advisory boards and provide sourcing strategy input
• Plan, manage, and oversee complex sourcing project lifecycles across multiple business units
• Review, redline, and draft contract language in collaboration with legal
• Partner with Finance to validate forecasted savings
• Track supplier performance using scorecards and facilitate resolution of service issues
• Establish procedures for comprehensive sourcing processes across Trinity Health

Strategic Sourcing Category Manager – IT

• Lead strategic sourcing activities for complex small- to medium-sized initiatives
• Achieve cost reductions and year-over-year cost and productivity improvements while maintaining or improving quality and vendor service levels
• Manage simultaneous competitive sourcing processes and high-value contract negotiations
• Manage risk affecting day-to-day operations and limit exposure on high-risk projects
• Maintain supplier and Trinity group purchasing organization relationships
• Negotiate supplier terms, work with legal on contracts, monitor supplier performance, and conduct business reviews
• Represent Trinity’s interests on GPO advisory boards and support contract implementation
• Optimize use of national, custom, and Trinity Health system purchasing agreements
• Conduct competitive sourcing and negotiation processes for supplies, services, and equipment
• Analyze proposals, perform cost-benefit analyses, develop reports, and present findings
• Prioritize assigned commodity projects and lead RFI, RFP, and RFQ processes
• Lead cross-functional sourcing teams and build stakeholder consensus
• Develop, execute, and communicate sourcing strategies with senior management and key stakeholders
• Promote lean/process excellence and lead productivity and end-to-end process-efficiency initiatives
• Engage suppliers legally, ethically, and in accordance with Trinity Health policies
• Serve as subject matter expert for category supplier engagement questions
• Plan, manage, and oversee complex sourcing project lifecycles
• Review, redline, and draft contract language and collaborate with legal counsel
• Partner with Finance to validate forecasted savings
• Track supplier performance against scorecards and conduct supplier business reviews
• Facilitate resolution of service issues with business owners, RHM management, Supply Chain staff, suppliers, and RHMs
• Establish procedures for comprehensive sourcing processes across Trinity Health
• Maintain knowledge of applicable laws, regulations, compliance programs, and policies

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Treasury, Cash & Travel IT Manager (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
The Treasury, Cash & Travel Platforms IT Manager will be responsible for the design, implementation, and support of key Treasury, Cash and Travel processes in a new SAP S/4 ERP environment.  The successful candidate will possess a strong combination of analytical and technical skills and will design best practice IT solutions in close collaboration with business counterparts.

As the Treasury, Cash & Travel Platforms IT Manager you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Managing & leading the team to design, deploy, and support Treasury, Cash and Travel applications.

- Execute and deliver solutions to Solventum through the leadership of process design and configuration, that meet defined global business objectives and requirements.

- Collaborate with business counterparts in the design, development, testing and delivery of treasury, cash, and travel solutions.

- Collaborate with IT colleagues, team members and cross functional teams in application design, development, integration, testing and deployment of solutions.

- Design, create, test & document the configuration of applications to support global business requirements and performance goals.

- Fully understand the capabilities and limitations of the application technical architecture/solution in assigned areas.

- Work with business areas and IT colleagues to define the overall application and technical requirements.

- Provide knowledge and expertise on current processes and procedures.

- Ensure the products and components work together to meet the objectives and performance goals as defined in the functional, security, integration, performance, quality, and operational requirements.

- Identify and help resolve design issues, participate, and provide critique for design reviews.

- Advocate recommended process design changes within their process community.

- Support adherence to business and program objectives and program mission.

- Review, approve and signoff deliverables.

Your Skills and Expertise  
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

- Bachelor’s degree AND seven (7) years of experience in IT experience in a private, public, government or military environment

In addition to the above requirements, the following are also required:

- 5 years of SAP Treasury or SAP FSCM experience

- 2 years of experience managing people

Additional qualifications that could help you succeed even further in this role include:

- 5 years of project management experience

- Educational or professional background in Finance, Treasury or Accounting

- Experience with global treasury deployments

- Experience with global ERP deployments

- Experience with global Travel and Expense deployments

- Experience with tools Concur and Kyriba

Work location: Remote - United States 
Travel: May include up to 10% [domestic/international]
Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Applicable to US Applicants Only:The expected compensation range for this position is $163,200 - $224,400, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards   

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer.  Solventum  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.

IT Support jobs in Michigan

Senior Help Desk Analyst

Technical Support Specialist

Site IT Support Supervisor

Strategic Sourcing Category Manager – IT

Strategic Sourcing Category Manager – IT

Treasury, Cash and Travel Platforms IT Manager