IT Support

• Configure and support complex hardware and software systems deployed in public safety customer environments
• Resolve critical customer issues via phone, email, and web portal
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
• Troubleshoot and analyze system-level software, networking, and third-party components
• Identify root causes of application failures and implement corrective measures
• Maintain continuous operational availability of local and remote customer implementations
• Share application behavior and database performance knowledge with internal engineering groups
• Participate in a rotational off-hours on-call schedule for emergency system restoration

Technical Customer Support

• Perform routine data entry and basic data collection using company systems and standard software packages
• Support data management, file management and document filing activities
• Assist internal business users with personal computing environments and business applications, escalating issues when needed
• Troubleshoot routine hardware, software and system issues involving desktops, phones, wired and wireless connectivity, and related site technology
• Operate basic IT equipment and complete hands-on tasks, including hardware tracking and hardware refresh support
• Maintain documentation of supported systems, work requests and completed tasks, and communicate status or errors
• Work with local and remote IT partners and suppliers to complete shared tasks and service requests
• Learn and apply new technology, follow safety and operational standards, and identify process improvements with guidance

Associate IV, IT Support

• Provide client support and technical issue resolution via email, phone and chat
• Understand clients’ business and software needs
• Resolve technical issues by guiding clients through specific LEAP software product features
• Maintain a product log capturing identified issues and new feature requests
• Improve LEAP’s self-support centre by developing written how-to articles, demo videos and other self-help material
• Work independently and efficiently to meet deadlines
• Complete a 40-hour weekly shift pattern from 9 a.m. to 6 p.m. daily once fully trained
• Attend interviews via Zoom and complete a final in-person interview at the Jersey City office

Help Desk Technician

• Support development, maintenance, and governance of enterprise-wide architectures across business, capability, information, technical, and solution domains
• Collaborate with senior executives to define enterprise architecture vision and strategy
• Guide and govern architecture guidance to project teams
• Establish architectural direction for strategic EDO initiatives
• Develop architectural approaches and principles
• Manage large-scale transformation programs
• Provide architectural guidance for initiatives and solution designs
• Ensure alignment with enterprise standards, principles, patterns, and blueprints
• Escalate decisions to EARB as required
• Document, publish, and communicate DAB decisions, rationales, and approved architecture standards
• Identify gaps in architectural assets and enhance architecture frameworks, blueprints, roadmaps, and design patterns
• Conduct quarterly capability matrix reviews
• Support architecture asset owners in developing standards and resolving application challenges
• Engage with the central EA office to drive community engagement, capability roadmaps, and knowledge sharing

Director, Enterprise Architecture

• Serve as a technology generalist across Enterprise Software, SaaS, Cloud, AI Solutions, and IT Professional Services
• Act as the strategic liaison between business units and procurement
• Understand operational needs, strategic roadmaps, and technical requirements
• Translate business priorities into sourcing strategies
• Drive tactical execution, contract renewals, and transactional workflows through the CoE and offshore execution teams
• Manage technology procurement requests and statements of work
• Help business teams navigate procurement policies, budget thresholds, and approval workflows
• Manage transactional sourcing engagements across technology categories
• Lead negotiations for contract extensions, purchase orders, MSAs, and SOWs
• Coordinate with Legal, Data Privacy, and Cyber Security teams on contract exceptions and compliance
• Hand off and track standard renewals and routine requisitions through the CoE and offshore support teams
• Maintain contract records, supplier data, and savings logs
• Administer RFQs and competitive bids
• Review expiring contracts, prevent auto-renewals, and negotiate commercial adjustments

IT Support jobs in New Jersey

Technical Customer Support

Associate IV, IT Support

Help Desk Technician

Director, Enterprise Architecture

Senior Manager, IT Sourcing