IT Support

• Serve as the first point of contact for internal colleagues via live chat, phone, email, and ticketing systems
• Own and resolve service requests accurately and in a timely manner, targeting first-contact resolution
• Use remote support tools to troubleshoot technical issues and deliver an exceptional employee experience
• Collaborate with team members to craft effective solutions
• Share constructive feedback to improve service quality
• Find appropriate answers and navigate complex issues efficiently
• Uphold the Solution Center brand in a remote-first setup

Associate IT Support Specialist

• Provide technical support for hardware, software, business applications, and communication systems.
• Administer and support Windows 11, Microsoft 365, Active Directory, and mobile devices.
• Troubleshoot infrastructure, networking, and connectivity issues.
• Coordinate with international IT teams and external vendors to resolve incidents and implement changes.
• Support IT security initiatives, including endpoint protection, device management, and security compliance.
• Maintain technical documentation and contribute to infrastructure projects.
• Identify recurring issues, automate repetitive tasks, and drive continuous improvement.

IT Infrastructure and Support Specialist

• Run day-to-day IT delivery for approximately 30 Lean & Operational Excellence applications
• Manage incidents, service requests and bug fixes against agreed service levels
• Monitor the tower's ticket queue, produce weekly delivery reporting and drive recurring issues to root-cause resolution
• Own change and release coordination while minimizing operational disruption and maintaining audit-ready records
• Ensure application stability, performance, availability and compliance in a regulated manufacturing environment
• Plan and execute upgrades, patching, version currency and application retirement
• Capture, size and shape enhancement demand into clearly defined, costed work packages
• Assign approved work to internal development teams or contracted partners and hold delivery to scope, timeline and quality
• Track run costs and contracted service spend against budget and flag variances and capacity constraints
• Provide cost, effort and dependency inputs for business cases
• Serve as the working-level IT contact for Lean & Operational Excellence applications across site, regional and global process owners
• Execute the tower roadmap and contribute tower input
• Partner with architecture, security, infrastructure and compliance teams
• Lead, coach and develop the internal team; set priorities, schedules and performance expectations
• Manage contracted external resources and escalate commercial and contractual matters
• Select, develop and evaluate internal and external personnel
• Support internal and external audits with evidence, corrective actions and closure of non-conformances
• Enforce applicable IT and company procedures, policies, safety and health rules
• Perform other assigned duties

IT Manager

• Act as a 1st Level Support Agent answering digital workplace questions via telephone or central ticketing platform
• Support mostly internal customers in an international environment
• Fix issues and answer questions regarding ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, and printing
• Perform back-office tasks such as Knowledge Base updates, preparing end-user communications, training co-workers, contributing to change management, security checks, and software upgrades, depending on experience and current needs
• Provide onsite support for users located in Warsaw through local request fulfillment

IT Supporter, German

• Define and evolve AI security architectures and standards covering agents, workloads, identities, runtime protection, and east-west containment
• Assess customer AI environments against security, regulatory, and risk requirements
• Communicate coverage and confidence levels clearly
• Deliver security-focused consulting, architecture, and implementation guidance for complex AI and multi-cloud environments
• Design and evaluate controlled frontier AI use cases, measuring quality, efficiency, cost, and outcomes against existing approaches
• Advise Global Services, Sales, Presales, and customers on AI security strategy, emerging technologies, and complex technical challenges
• Provide technical advisory services, technical design, and consultancy to key decision makers
• Share expertise from the wider market and across the organization

IT Support jobs in Poland

Associate IT Support Specialist

IT Infrastructure and Support Specialist

IT Manager

IT Supporter, German

Senior Enterprise Architect