Implementation Specialist

• Serve as the direct liaison with customers
• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service
• Fulfill additional duties as assigned
• Perform extensive walking, standing, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., and working with electricity
• Work in clean rooms using appropriate personal protective equipment

Customer Engineer

• Perform post-sale initial technical implementation of technology products
• Execute installation, upgrades, testing, and system configuration for implementation projects
• Consult with clients to analyze and verify operational needs and understand business objectives
• Track implementation project progress, deadlines, and scheduling issues
• Keep customers and stakeholders informed of project progress
• Apply, test, and reconfigure data rules to produce required results
• Facilitate research, isolation, diagnosis, resolution, and follow-up for customer change events
• Contribute to standardized customer solutions
• Escalate events outside the role's scope
• Own support instances requiring partner involvement and act as escalation point between clients and partner network
• Work directly with third parties, consultants, VARs, and adapter or application providers
• Handle complex, high-importance work
• Maintain deep industry-specific business knowledge and stay current with emerging products and technical updates

Senior Implementation Consultant

• Take ownership of client engagements in AI strategy and implementation projects for mid-sized businesses
• Develop strategies across marketing, sales, customer service, accounting, operations, and IT
• Prioritize use cases and design implementation roadmaps
• Support every engagement with change management
• Proactively consider human factors and address organizational change
• Provide technical support and work closely with the client’s IT team during implementation
• Transfer knowledge to the TÜV SÜD-certified AI training program and AI business coaching
• Conduct live sessions based on ongoing projects
• Work according to the Operational AI methodology and standardized products
• Adapt standardized products for full integration into the client’s organization

Senior AI Strategy – Implementation Consultant

• Support the technical setup of new and existing customer accounts, including customer onboarding sessions
• Review existing configurations, identify opportunities for optimization, and implement improvements
• Maintain and update customer data and rate codes
• Respond to internal and external questions regarding configurations, data, and processes
• Contribute to the further development of the product portfolio
• Coordinate technical matters with system partners
• Work closely with Sales and Product Management

Implementation Manager

• Proactively engage with customer technical decision-makers and influencers
• Use customer business, industry, needs, competitive landscape, and priorities to support digital transformation
• Run data workshops to create solution implementation plans aligned with customer goals and technical environments
• Drive pilots, proofs of concept, and value optimization toward productive deployments
• Troubleshoot technical issues during implementation and ongoing campaign deployment
• Identify, escalate, and resolve technical blockers, including configuration changes and sample coding
• Collaborate with product and support teams to remediate blockers
• Apply best practices to guide customer strategy and future growth for Insider One solutions

Implementation Specialist jobs in Germany

Customer Engineer

Senior Implementation Consultant

Senior AI Strategy – Implementation Consultant

Implementation Manager

Customer Implementation Manager – API & SDK