Implementation Specialist

• Install, repair and maintain ATM hardware and related devices
• Produce and maintain equipment performance/activity reports and install modifications
• Provide multi-vendor maintenance
• Maintain day-to-day customer relationships and update customers on equipment modifications
• Escalate issues and diagnose problems based on assigned-call information and customer collaboration
• Own customer issues through resolution according to SLA agreements
• Process stock movement and callout details on the mobile app daily
• Communicate status updates through electronic call notes throughout the day
• Deal with customers and third-party service providers by phone and in person
• Travel within South Africa to service, install and repair ATMs and related devices
• Develop sales and lead-generation skills

Customer Engineer

• Install, repair, and maintain ATM hardware and related devices
• Produce and maintain equipment performance/activity reports and install modifications
• Provide multi-vendor maintenance
• Maintain day-to-day customer relationships, update customers on equipment modifications, and escalate issues
• Diagnose problems using assigned-call information and customer discussions to determine all site issues
• Own customer issues through resolution according to SLA agreements
• Process stock movement and callout details daily in the mobile app
• Communicate status updates through electronic call notes throughout the day
• Deal with customers and third-party service providers by telephone and in person
• Travel within South Africa to service, install, and repair ATMs and related devices
• Participate in the standby roster on weekends, public holidays, or weekend shifts when required
• Apply working knowledge of assigned product lines, policies, procedures, and basic diagnostic techniques
• Develop sales and lead-generation skills
• Troubleshoot advanced modules and follow conflict-resolution and escalation procedures

• Provision routine hardware service and remote diagnostic activities under close supervision
• Maintain the configuration management system, including the configuration management database (CMDB)
• Operate and control installed hardware and software continually
• Execute tasks and procedures to agreed service levels and requirements
• Follow plans or instructions to install or remove hardware and software
• Track and check items against installation instructions or plans
• Install or remove hardware and software using supplied instructions, tools, and agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages such as Remedy
• Drive SLA achievement
• Report to the Ops Manager: Onsite Operations

Junior Customer Engineer – FS

• Connect AI tools and platforms to ERP, database, and reporting systems
• Build automated workflows that reduce manual data handling and reporting work
• Identify repetitive data processes and design practical automation solutions
• Build integrations and automations connecting multiple systems
• Improve the speed and reliability of internal reporting
• Reduce manually handled reporting requests by IT
• Improve data access for departments across the business
• Evaluate and recommend AI tools and platforms suited to the technology stack and business goals
• Apply AI tools to practical system integration and automation needs
• Lay the groundwork for advanced agentic AI workflows
• Collaborate with IT and business process stakeholders to prioritize and implement integrations
• Reduce manual reporting and data work within the first 30 and 90 days
• Submit an application form and record a video showcasing relevant skills

AI Implementation Specialist

• Configure and customize HubSpot CRM to align with business processes and organizational needs.
• Set up and manage contacts, companies, deals, tickets, pipelines, properties, and custom fields.
• Create, configure, and optimize sales and marketing automation workflows.
• Build email templates, landing pages, forms, and lead capture systems.
• Configure reporting dashboards, KPIs, and performance metrics.
• Import, clean, organize, and migrate data from existing systems into HubSpot.
• Set up lead scoring, segmentation, and lifecycle stages.
• Integrate HubSpot with third-party applications and business tools.
• Establish user roles, permissions, and account settings.
• Train team members on HubSpot best practices and effective platform usage.
• Document processes, workflows, system configurations, and best practices.
• Analyze existing processes and recommend improvements to CRM efficiency and marketing performance.
• Support ongoing optimization and troubleshooting of the HubSpot platform.

Implementation Specialist jobs in South Africa

Customer Engineer

Customer Engineer

Junior Customer Engineer – FS

AI Implementation Specialist

HubSpot CRM Implementation Specialist