Implementation Specialist

• Own the full customer onboarding journey from initial kick-off through configuration, testing, and go-live
• Serve as the single point of contact for clients throughout delivery
• Lead client onboarding sessions and set clear implementation expectations
• Run discovery workshops to gather and define customer requirements within agreed scope
• Manage end-to-end delivery, including project plans in Rocketlane, timelines, scope, and budget
• Build, configure, and document solutions in the HSI Donesafe platform
• Translate technical requirements into workflows and automations
• Support data migration from legacy systems and ensure smooth integration
• Deliver client training and create user documentation for administrators and end users
• Test and validate configurations internally and with clients
• Lead go-live activities and coordinate handover to Support
• Proactively manage risks, communicate issues, and resolve challenges
• Finalise deliverables and support transition to Customer Success
• Identify opportunities to improve implementation quality and customer experience
• Collaborate occasionally with Product or APAC teams on technical discussions or complex projects, with 2 to 5 hours per week of flexibility

Technical Implementation Consultant, EHS

• Manage all aspects of the implementation process.
• Gather project requirements, create and maintain project plans, identify risks, solve problems, and set and adhere to deadlines.
• Communicate effectively with clients, project teams, and stakeholders.
• Provide regular updates to internal stakeholders and management.
• Collaborate with other departments to ensure tasks are completed without impacting project timelines.
• Facilitate project meetings and training sessions onsite or virtually.
• Publish meeting notes, project plans, key milestone dates, and other project tracking documentation.
• Alert internal stakeholders to account relationship or project challenges requiring escalation.
• Assist customers with platform feature adoption and best practices.
• Partner with Account Managers to support client business reviews and expansion opportunities.
• Coordinate with internal support teams to resolve day-to-day customer support inquiries.
• Work with Implementation management and peers to improve implementation processes, timeliness, and quality.
• Provide product support and customer training for gift card-related products and services.
• Promote new and/or additional revenue opportunities.

• Participate in one or multiple Veeva product implementation or migration projects
• Cover assigned roles such as configuration specialist, functional analyst, solution architect, or project manager
• Configure and customize Vault CRM solutions to meet client-specific needs
• Lead client-facing activities, including workshops, user acceptance testing, and training sessions
• Guide clients through implementation from initial design to final delivery
• Advise clients on optimizing and harmonizing business processes
• Translate complex requirements into scalable solution designs
• Work directly with top pharmaceutical organizations

Implementation Consultant – Commercial

• Run training sessions for users on Accurx products online or in person in NHS settings across the UK, covering 30-300 people per session
• Demonstrate the full functionality of Accurx products
• Keep up to date with product updates and upcoming features
• Design, build and test new training content
• Use data, automation and AI to improve processes and user experience
• Scale Scribe usage and adoption across the NHS
• Ensure end users feel confident using Accurx products
• Build genuine relationships and partnerships with users and customers

• Lead end-to-end implementation projects for enterprise and mid-market customers
• Define project scope, timelines, milestones, and success metrics
• Manage cross-functional internal teams across Sales, Product, Operations, and Engineering
• Drive projects to on-time, on-budget delivery
• Understand clients’ business processes, KPIs, and operational challenges
• Assess client software ecosystems and integration requirements
• Translate business needs into structured technical implementation plans
• Identify optimisation opportunities and scalable AI audio use cases
• Act as the primary implementation point of contact for client stakeholders
• Partner with Sales on client kickoffs and expectation alignment
• Run kick-offs, status updates, QBR inputs, and strategic check-ins
• Build trusted relationships with agency partners and media teams
• Standardise onboarding processes and implementation playbooks
• Forecast onboarding capacity and coordinate sprint planning with Operations
• Establish rollout best practices across new markets and channels
• Drive continuous improvement across tools, documentation, and workflows

Implementation Specialist jobs in United Kingdom

Technical Implementation Consultant, EHS