Learning and Development

• Lead on-site setup and operational launch of new Print and Shipping Centers
• Prepare locations for opening through equipment setup, system configuration, inventory stocking, merchandising, and workflow layout
• Ensure systems, equipment, and operational processes function effectively before opening
• Train new owners and staff on POS systems, printing equipment, finishing equipment, production workflows, and financial operations/reporting
• Build owner confidence and operational capability during startup
• Ensure centers follow corporate operational guidelines, brand standards, and safety requirements
• Validate store layout, customer experience, merchandising, and production workflows
• Identify operational gaps and implement corrective actions before opening
• Deliver corporate training programs for new owners and operators
• Provide field feedback to improve onboarding programs, training materials, and operational playbooks
• Travel to support new center openings, typically spending 3–6 days on-site per location

Store Opening and Training Specialist

• Lead on-site setup and operational launch of new Print and Shipping Centers
• Prepare locations through equipment setup, system configuration, inventory stocking, merchandising, and workflow layout
• Verify systems, equipment, and operational processes before opening
• Provide hands-on training to new owners and staff on point-of-sale systems, printing equipment, finishing equipment, production workflows, and financial operations
• Build owner confidence and operational capability during the startup phase
• Ensure centers follow corporate guidelines, brand standards, and safety requirements
• Validate store layout, customer experience, merchandising, and production workflows
• Identify operational gaps and implement corrective actions before opening
• Deliver corporate training programs for new owners and operators
• Improve onboarding programs, training materials, and operational playbooks using field feedback

• Partner with executives and business leaders to translate Pivot’s priorities into effective people, talent, and organizational strategies
• Build leadership and organizational capabilities, including strong managers, a healthy leadership pipeline, and approaches to performance and development
• Lead and develop teams responsible for talent acquisition, workforce strategy, leadership development, and related People programs
• Shape compensation, rewards, and talent practices with Finance and leadership
• Provide leadership on employee relations, workplace investigations, and People compliance
• Ensure employee concerns and employment matters are handled fairly, consistently, and with sound judgment
• Partner with the People & Culture team to connect People strategy with day-to-day employee experience and strengthen company culture

VP, Talent and Organizational Development

• Maintain Gastamo’s learning management system as the single source of truth for training content
• Organize and update content, build learning paths, and track completion through reporting
• Build and maintain LMS modules, how-to guides, onboarding checklists, job aids, and video scripts across all brands
• Develop training for new menu items, LTOs, process changes, and operational updates before launch
• Ensure digital content is mobile-friendly and accessible to hourly team members
• Audit existing content regularly and keep materials aligned with Gastamo’s brand voice, hospitality standards, and Core Values
• Own content for hourly onboarding and training across all positions
• Build Train the Trainer content and job aids for GMs and restaurant-level trainers
• Partner with GMs and Directors of Operations to answer questions, troubleshoot materials, and incorporate field feedback
• Communicate content status, rollout timelines, and roadblocks
• Track completion and effectiveness, flag gaps, and recommend fixes to leadership
• Use AI and emerging tools to draft, edit, update, and repurpose training materials
• Improve training delivery through video, microlearning, FAQ-style guides, and other practical formats
• Stay current on hospitality, learning and development, and AI trends
• Prepare ready-to-use hourly training materials for new restaurant openings
• Support operations and training leads with content and troubleshooting during new restaurant openings; on-site execution is led by Operations and the Director of Operations

Training Manager

• Deliver expert-level product and service training to professional painting contractors
• Conduct training programs focused on product application
• Monitor training effectiveness and collect attendee feedback to improve content and presentation
• Collaborate with sales to implement customized training programs for strategic customers
• Align business plans and training strategies with the Training Implementation Specialist
• Develop product application training plans for new, critical, and key accounts
• Coordinate with Marketing and R&D to align strategy and reinforce marketing initiatives
• Use systems and technology to improve metrics reporting and internal communication
• Conduct annual assessments and quarterly reviews for representatives and customers
• Build and measure contractor training plans and monitor outcomes
• Collaborate with sales leadership and field training teams on program goals, timelines, and execution
• Amend existing product training programs with market and content development teams
• Secure product application space and set up and take down materials
• Maintain safety and security requirements for participants and facilities
• Perform other duties as required

Bilingual Contractor Training Specialist

• Lead learning and implementation readiness activities for enterprise programs, including integrated plans, milestones, deliverables, dependencies, and risk management
• Partner with program teams, process owners, subject matter experts, change management, communications, vendors, and learning resources
• Align training deliverables with business objectives and deployment schedules
• Conduct audience analysis and role mapping to identify training needs and establish learning strategies
• Coordinate development, delivery, and tracking of instructor-led training, eLearning, virtual learning, and other learning solutions
• Monitor training completion, learner readiness metrics, and implementation status
• Provide accurate reporting and support deployment decisions
• Apply quality system requirements to keep training plans, records, and implementation activities compliant, effective, and audit-ready
• Provide guidance on quality processes, policies, and regulatory requirements
• Support post-launch sustainment activities, issue resolution, reinforcement planning, and continuous improvement of learning programs

Principal Quality System Specialist – Training Delivery Lead

• Lead learning and implementation readiness activities for enterprise programs, including integrated plans, milestones, deliverables, dependencies, and risk management
• Partner with program teams, process owners, subject matter experts, change management, communications, vendors, and learning resources
• Align training deliverables with business objectives and deployment schedules
• Conduct audience analysis and role mapping to identify training needs and establish learning strategies
• Coordinate development, delivery, and tracking of instructor-led training, eLearning, virtual learning, and other learning solutions
• Monitor training completion, learner readiness metrics, and implementation status
• Provide accurate reporting and support deployment decisions
• Apply quality system requirements to keep training plans, records, and implementation activities compliant, effective, and audit-ready
• Provide guidance on quality processes, policies, and regulatory requirements
• Support post-launch sustainment, issue resolution, reinforcement planning, and continuous improvement of learning programs