Manager

• Work in a sponsor-dedicated model supported by ICON’s global expertise
• Manage all vendor related aspects of global clinical trials
• Plan and manage clinical trials, ensuring adherence to timelines, budget, and quality standards
• Collaborate with cross-functional teams to establish and implement clinical trial protocols and procedures
• Build and manage relationships with trial investigators and stakeholders
• Ensure trials comply with local, national, and international regulations and ethical guidelines
• Make decisions regarding trial design, vendor selection, and risk management
• Review vendor-related protocol sections during protocol development
• Contribute to vendor contract amendments

Senior Vendor Manager

• Provide strategic oversight and project management for global or multi-regional Site Activation activities
• Lead start-up delivery from pre-award through activation and lifecycle maintenance in compliance with ICH-GCP, regulatory requirements, and project timelines
• Develop and execute the Site Activation Management Plan aligned with study strategy and scope of work
• Collaborate with internal teams, regions, and external stakeholders to ensure efficient study start-up execution
• Oversee regulatory submissions, approvals, contracts, and essential document processes
• Assess regulatory landscapes and contribute to regulatory intelligence and strategy
• Identify risks and propose practical solutions to support study delivery and bid processes
• Ensure accurate tracking, reporting, and maintenance of project systems, timelines, and documentation
• Support business development, including bid defense and client engagement activities
• Mentor and coach team members and contribute to continuous improvement initiatives
• Build and maintain strong client relationships and support customer-facing activities

Site Activation Manager – Sponsor Facing

• Contribute to delivering clinical studies on time, within cost and quality objectives, while ensuring inspection readiness
• Drive continuous improvement initiatives and share best practices across the business
• Partner with the Study Delivery Lead on end-to-end operational study delivery from setup through archival
• Set up, maintain, and ensure completeness of internal systems, databases, tracking tools, and project plans
• Work cross-functionally with internal and external partners on clinical study management activities across phases and therapeutic areas
• Monitor study conduct and progress and identify, resolve, and escalate delivery risks and issues
• Review key clinical documents, including protocols and informed consent forms
• Lead development of study plans, including monitoring, vendor management, protocol deviation management, risk management, and communication plans
• Facilitate and maintain meetings and interactions with regulatory, local operating company, quality assurance, CRO, and third-party vendor partners
• Manage vendors and provide CRO oversight, including overseeing deliverables and delegated activities
• Provide country oversight, tracking recruitment, data completeness, compliance, protocol deviations, risks, regulatory approvals, and import license status
• Coordinate study-related activities and manage study team communications, meetings, minutes, info-spaces, newsletters, action logs, team lists, and communication plans
• Oversee delivery of clinical supplies, investigational products, and study materials; communicate risks and propose solutions
• Provide data oversight and maintain eTMF completeness and quality for inspection readiness
• Manage budget oversight, including task/change orders, expenses, system updates, agreements, and issue escalation
• Contribute to agile squads and potentially serve as Scrum Master
• Perform study activities independently across study types with limited instructions from the Study Delivery Lead
• Mentor less experienced colleagues

Study Manager – FSP

• Provide support to other activities undertaken by the project team on behalf of the client and the company
• Line manage assigned ICSR staff
• Create and maintain project-specific KPIs for contracted ICSR activities
• Optimize procedures, trainings, and other actions to increase ICSR team efficiency
• Propose process changes to the ICSR Operational Lead
• Manage ICSR deviations with support from the ICSR Operational Lead
• Review trackers and timesheet data and ensure accuracy
• Participate in ICSR processing and second quality control of cases
• Support other departments as approved and instructed by the ICSR Operational Lead
• Act as the assigned team subject matter expert and support other SMEs
• Support the RA & PV Network Department as needed
• Act as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country
• Act as the PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager

Case Processing Manager, Team Lead

• Lead delivery of high value and in-scope contracted services across involved service delivery towers
• Ensure performance goals and cost commitments are met
• Determine and monitor initiatives to improve deal P&L
• Help customers obtain optimum value from contracted services
• Promote customer satisfaction through efficient and effective service delivery
• Proactively manage issues that could impact service delivery
• Identify and drive transformation and optimization while managing scope, resources, cost of delivery and coordination
• Analyze delivery requirements and contribute to customer success plans
• Identify incremental revenue opportunities
• Manage overall delivery commitments as the single point of delivery accountability
• Lead incident resolution and coordinate customer service requests
• Ensure Service Level Agreements are consistently met
• Analyze trends, drive root-cause fixes, and turn reactive support into proactive service excellence
• Understand customer demand requirements, review supply status and risks, and track progress with Supply Chain
• Monitor service performance, satisfaction and financial signals
• Lead escalations and prevent future risks
• Manage the Requests for Change lifecycle and implement approved contract changes
• Manage revenue forecasting and expense/cost targets
• Maximize margins, reduce waste and execute recovery plans for underperforming accounts
• Analyze cost drivers, usage patterns and customer insights to identify delivery-streamlining opportunities
• Lead value reviews, showcase impact and align strategic priorities
• Build account roadmaps and partner with customers to define success outcomes and plan for growth
• Monitor service usage, customer behavior and delivery patterns to surface opportunities for Sales
• Act as a trusted advisor and share industry-specific subject matter expertise
• Drive cross-organization optimization, knowledge management and customer engagement processes
• Develop and nurture executive-level client relationships with the Account Manager

Customer Delivery Manager

• Align personalization initiatives with the overall strategy and provide input to the Regional Delivery Lead
• Lead and manage delivery of customer personalization initiatives
• Coordinate resource allocation with the Delivery Director
• Collaborate with stakeholders to understand and align personalization requirements
• Manage client project portfolios, including budgeting, resource planning, risk management, and project execution
• Plan and execute personalization projects and manage project budgets
• Track and analyze project performance metrics and report to the Regional Delivery Lead
• Collaborate with Delivery Managers and teams for coordination and information sharing
• Gather customer evaluations, identify process bottlenecks, and propose service improvements
• Identify technical objectives and recommend solutions through business process and management consulting analysis
• Support Sales by identifying opportunities and gathering requirements for value-driven solutions
• Evaluate and initially scope incoming requests
• Cooperate with Account Managers to provide technical and quality expertise
• Contribute to the growth and development of customer channels

Delivery Manager

• Organize and maintain global data protection records and related documentation
• Support preparation of data protection and GDPR compliance contracts, internal policies, and other legal documents
• Carry out Data Protection Impact Assessments (DPIAs) with the wider team
• Advise on and support implementation of legal requirements across all EU AI Act risk categories
• Monitor emerging AI regulations and advise on their intersection with data protection
• Advise the business on responsible AI governance and internal AI use policies
• Support colleagues globally on data protection and privacy compliance issues, including in non-EU markets
• Collaborate on Aleph Group-level data protection audits
• Prepare reports, presentations, and educational materials on data protection, privacy, and AI compliance
• Participate in data protection, privacy, and AI-related legal projects
• Promote a culture of data protection and responsible AI compliance
• Handle ad hoc legal and compliance-related tasks

Manager jobs in Bulgaria