Manager

• Serve as the central point of contact between internal departments and clients
• Build trusted client relationships and maintain them through active relationship management
• Analyze the individual needs of clients and their employees
• Develop tailored benefits solutions and ensure high levels of client satisfaction
• Guide new and existing clients through all stages of the service process
• Ensure high quality and service standards
• Proactively inform clients about new benefits and developments
• Actively contribute to shaping the benefits portfolio, including innovative bonus models
• Provide strategic advice to clients and develop tailored benefits programs
• Identify opportunities to improve existing systems and support sustainable employee retention

Compensation & Benefits Manager

• Develop and implement comprehensive commercialization plans for new life science products
• Lead and manage multiple launch projects simultaneously and ensure timely execution
• Lead the commercialization process and governance across the ACG organization
• Plan and execute commercialization milestone meetings to gain commitment on pricing and forecast
• Hold multifunctional teams accountable to the commercialization planning process and launch objectives
• Train Product Managers on the go-to-market process and provide consultation
• Align Product Management, Commercial Marketing, Field Sales, Training & Enablement for successful NPI launches and ramp to volume
• Partner with Solution Unit teams to develop content and insight messaging for new product introductions
• Establish KPIs and metrics, analyze performance data, and make data-driven recommendations
• Partner with the Channel Development Manager to ensure Sales Channel readiness
• Conduct periodic post-launch audits
• Lead commercialization process improvement opportunities and participate in the Launch Excellence Center of Excellence

Global Commercialization Manager

• Lead country-cluster operations and field-based Clinical Trial Liaison teams
• Lead Clinical Trial Liaison performance, development planning, formal reviews, goals, workload, and quality delivery
• Oversee vendor-provided staff against service-level agreements and raise performance concerns
• Implement standardised feasibility, site selection, recruitment, retention, and investigator issue-resolution processes
• Advise cross-functional forums on study, programme, country, capacity, and resource strategies
• Build investigator relationships
• Conduct remote and on-site co-visits
• Support meetings, audits, and inspections
• Report monthly metrics, standard methodologies, issues, and escalations
• Retain a 15% liaison workload
• Foster a collaborative, high-performing cluster aligned with regional standards and continuous improvement
• Collaborate with regional leaders, study teams, vendors, and investigator sites

Senior Manager, Country Cluster Manager

• Deliver exceptional client experience following all five principles of the Black Card Experience
• Enable and nurture a One RBC enterprise relationship by introducing clients to appropriate solutions, partners and capabilities
• Lead credit discovery and provide structuring advice based on clients’ market position, strategy, financials and risk profile
• Develop innovative credit structures aligned with client objectives
• Partner with Private Bankers to identify and assess credit growth opportunities and expand wallet share
• Lead the end-to-end credit process from opportunity assessment and structuring through adjudication and funding
• Structure competitive, tailored credit solutions for new money requests
• Collaborate with Group Risk Management to align recommendations with RBC’s risk appetite and policies
• Proactively manage credit renewals and maintain credit and portfolio quality
• Collaborate with colleagues and internal partners to deliver seamless solutions

Senior Manager, Credit Structures

• Gestionar las certificaciones de productos de seguridad utilizados en el sistema, incluyendo tecnologías criptográficas y soluciones de ciberseguridad
• Verificar que los productos tecnológicos dispongan de certificaciones vigentes y adecuadas al entorno de uso
• Coordinar la recopilación y validación de evidencias de certificación con fabricantes y proveedores
• Analizar documentación técnica asociada a esquemas de certificación y acreditación
• Colaborar con equipos de seguridad, ingeniería y cumplimiento para asegurar el alineamiento con los requisitos del proyecto
• Realizar seguimiento del estado de certificaciones y evaluar posibles impactos derivados de renovaciones o cambios en los productos
• Interactuar con clientes internos, organismos evaluadores y proveedores tecnológicos

Qualification and Certification Manager

• Lead and manage Patient Care teams across assigned European markets
• Own team performance, quality reviews, and day-to-day operations
• Work with Country Managers and the Global Patient Care Head to align priorities and service consistency
• Conduct performance reviews, 1:1s, and development conversations
• Manage absence, availability, and regional team sizing
• Lead hiring decisions and internal mobility within Patient Care
• Build a culture of direct feedback and consistent follow-through
• Track regional KPIs, including response SLA, first-contact resolution, CSAT, and quality scores
• Run quality review and moderation programs, including calibration sessions, rubric definition, and feedback loops
• Identify performance trends through dashboards and reports and convert them into actions
• Own escalation protocols for complex patient cases
• Partner with Country Managers on priorities, workload, and service commitments
• Collaborate with Product/PATS on tooling rollouts, workflow automation, and process improvements
• Contribute to monthly Patient Voice reporting through classified ticket analysis and actionable issue identification
• Act as the regional interface for global policy rollouts and operational changes

Regional Patient Care Manager

• Actuar como referente tecnológico del dominio de Medios de Pago dentro de la entidad
• Definir y evolucionar la arquitectura tecnológica de las soluciones de Payments
• Traducir necesidades funcionales y de negocio en soluciones, arquitecturas e integraciones tecnológicas
• Liderar técnicamente proyectos de implantación, evolución, modernización o sustitución de plataformas de pagos
• Participar en la definición del roadmap tecnológico de Payments
• Asegurar la integración de los sistemas de pago con el ecosistema tecnológico de la entidad
• Supervisar arquitecturas e integraciones de Authorization, Clearing y Settlement
• Coordinar soluciones de emisión y adquirencia de tarjetas
• Participar en iniciativas de pagos digitales, wallets, tokenización, pagos instantáneos y nuevos métodos de pago
• Gestionar la relación tecnológica con procesadores, esquemas de tarjetas, proveedores de servicios de pago y partners tecnológicos
• Evaluar soluciones de mercado y participar en decisiones de build vs. buy
• Supervisar APIs e integraciones con terceros del ecosistema de pagos
• Garantizar estándares tecnológicos y de seguridad asociados a Payments junto con Seguridad y Arquitectura
• Asegurar disponibilidad, resiliencia, rendimiento y escalabilidad de plataformas críticas de pagos
• Participar en la resolución de incidencias tecnológicas relevantes
• Coordinar la modernización de plataformas legacy hacia arquitecturas basadas en APIs, microservicios, eventos y cloud
• Asegurar la observabilidad y monitorización de los servicios de pagos
• Participar en la selección y gobierno de proveedores tecnológicos
• Mantener actualizada la visión sobre la evolución tecnológica del mercado de pagos y evaluar su aplicación

Responsable Medios de Pago

• Definir la estrategia de adopción de Inteligencia Artificial aplicada al desarrollo de software
• Diseñar y mantener el roadmap de incorporación de IA en las fases del SDLC
• Establecer estándares, buenas prácticas, patrones de arquitectura y criterios de gobierno para el uso de IA
• Identificar y priorizar casos de uso de IA para productividad, calidad, time-to-market y experiencia de desarrollo
• Liderar la evaluación, selección e integración del stack tecnológico de IA
• Evaluar e impulsar herramientas como GitHub Copilot, plataformas de agentes y modelos de lenguaje
• Promover Spec-Driven Development, Model-Driven Engineering y AI-assisted Software Engineering
• Impulsar la generación automática o asistida de código, pruebas y documentación técnica
• Diseñar la integración de capacidades de IA en plataformas DevSecOps, CI/CD y toolchains
• Colaborar con arquitectura, desarrollo, seguridad, operaciones, calidad y gobierno tecnológico
• Garantizar seguridad, privacidad y trazabilidad del uso de modelos y herramientas de IA
• Establecer métricas y KPIs de adopción, productividad, calidad, seguridad y retorno
• Diseñar pilotos y pruebas de concepto y acompañar su escalado a producción
• Analizar nuevas tecnologías y tendencias de IA aplicada al desarrollo
• Asegurar el cumplimiento de requisitos regulatorios, de seguridad y gobierno

Responsable Adopción, IA

• Assess and balance insider risks against business requirements for securely sharing data with approved third parties, regulators, and customers
• Support protection of sensitive enterprise data while ensuring security controls allow colleagues to work effectively
• Identify and define insider threat use cases with the DLP Insider Threat Lead
• Perform insider threat hunting across security monitoring and data sources
• Analyse security events, logs, and data patterns to identify suspicious activity and insider threat indicators
• Identify visibility, monitoring, and security control gaps across systems and platforms
• Work with technical and security teams to address gaps and improve controls
• Develop and recommend high-fidelity threat hunting techniques
• Contribute to regular threat hunting activities and automated alerting use cases
• Investigate complex security scenarios involving multiple systems and data sources
• Escalate security issues when required
• Support continuous improvement of DLP and Insider Threat capabilities

Cibersecurity Service Manager – Fluent English

• Enhance the organization's cybersecurity posture through innovative services and technology solutions
• Investigate and respond to business-impacting IT Security incidents
• Ensure timely and accurate incident validation, containment, and recovery
• Interface with stakeholders inside and outside of ISRM to ensure alignment and incident-response readiness
• Evaluate security tools and procedures
• Provide guidance and direction as a subject matter expert on digital forensics and incident response
• Drive strategic cybersecurity initiatives in a fast-paced environment

Manager jobs in Spain