Network Engineer

• Provide Level 2 technical support for enterprise and data-centre network infrastructure
• Diagnose and resolve network incidents, connectivity issues and service requests
• Troubleshoot routing, switching, firewalls and network issues
• Monitor network infrastructure and respond to alerts and service-impacting events
• Perform approved network configurations, changes, upgrades and hardware replacements
• Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
• Support incident, problem and change-management processes
• Coordinate with vendors, service providers and cross-functional infrastructure teams to resolve network issues
• Maintain accurate network documentation, configuration records and troubleshooting procedures
• Participate in network maintenance, service restoration and continuous improvement activities
• Ensure all work follows established security, operational and change-management standards

Network Engineer II

• Provide Level 2 technical support for enterprise and data-centre network infrastructure
• Diagnose and resolve network incidents, connectivity issues and service requests
• Troubleshoot Layer 1, Layer 2 and Layer 3 network issues, including routing, switching, firewalls and network connectivity
• Monitor network infrastructure and respond to alerts and service-impacting events
• Perform approved network configurations, changes, upgrades and hardware replacements
• Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
• Support incident, problem and change-management processes
• Coordinate with vendors, service providers and cross-functional infrastructure teams
• Maintain accurate network documentation, configuration records and troubleshooting procedures
• Participate in network maintenance, service restoration and continuous improvement activities
• Follow established security, operational and change-management standards