Onboarding Specialist

• Own the entire post-sale customer journey from deal close through onboarding, activation, retention, and month 12 and beyond
• Manage the onboarding pipeline and ensure every account moves from signed deal to fully live
• Define healthy starts, monitor early-life customer health, and intervene with at-risk accounts
• Define, measure, analyze, and report retention and churn metrics
• Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative data, and raw data
• Map cross-team handoffs, identify friction, redesign processes, run experiments, and measure impact
• Build dashboards, alerts, and workflow tools using Claude and other AI coding tools
• Write SQL, reconcile data sources, and build models
• Work with sales, recruiting, customer success, finance, product, and Philippines operations teams
• Drive change through clarity and evidence without direct authority
• Provide leadership with a weekly view of pipeline, activation, and retention health
• Map the customer journey, establish metric baselines, identify high-impact opportunities, launch interventions, and ship tools during the first 90 days

Explore Strategy & Operations Manager – Client Onboarding, Activation &… at Wing Assistant. Review requirements and application details.

Onboarding Specialist jobs in Hong Kong

Strategy & Operations Manager – Client Onboarding, Activation & Retention

Strategy & Operations Manager – Client Onboarding, Activation & Retention

Strategy & Operations Manager – Client Onboarding, Activation & Retention

Strategy & Operations Manager – Client Onboarding, Activation & Retention