Operations

• Conduct initial screening of applications for operational hotel positions
• Independently conduct initial interviews (online and in person)
• Support administrative HR activities and help organize the onboarding of new employees
• Serve as the central administrative point of contact and liaison for hotel managers on day-to-day operational questions
• Prepare operational KPIs, reports, and analyses for the Heads of Operations
• Maintain operational checklists and carry out various control tasks
• Work with modern hotel software systems (PMS/ATS)

Hotel Operations Coordinator

• Identify bottlenecks, inefficiencies, and root causes across fulfillment center and last-mile operations
• Develop and document target process designs
• Translate business requirements into technical specifications for Product Owners and developers
• Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline workflows
• Partner with Product Owners, software developers, engineering, and local operational teams
• Validate, test, and implement operational solutions
• Define process KPIs and build business cases covering ROI, budgets, and timelines
• Track measurable impact after rollouts
• Write SOPs and prepare change management documentation
• Support site teams during process rollouts
• Feed field insights into continuous improvement roadmaps and strategic operational initiatives

Process Manager – Last Mile

• First point of contact for internal colleagues regarding IT and infrastructure matters
• Support and installation of customer applications
• Analysis of technical issues
• Setup and maintenance of monitoring systems
• Loading and testing databases
• Coordination with the data center partner
• Responsibility for onboarding and offboarding new employees
• Provision and management of required hardware
• Handling administrative and commercial matters
• Management of all licenses
• Procurement of IT infrastructure hardware
• Participation in IT projects
• Maintaining and further developing security standards in the Windows Server environment

IT Systems and Cloud Operations Specialist

• Own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations
• Own the last mile improvement roadmap and ensure initiatives are delivered on time
• Lead group-wide initiatives end to end, including problem framing, business case development, piloting, impact measurement, evaluation, and scaling successful solutions across sites
• Lead adoption of operational best practices in loading, routing, and delivery through coaching and influence
• Partner with group-level development and performance management teams and local site teams to coordinate projects and current performance
• Analyze real operational problems and data to identify root causes and convert fixes into standards
• Document processes using VSM and process maps
• Deliver improvements in delivery efficiency, cost per order, and on-time performance
• Roll out scalable solutions across sites

Operations jobs in Austria

Hotel Operations Coordinator

Process Manager – Last Mile

IT Systems and Cloud Operations Specialist

Operational Excellence Specialist