Operations

• Make and receive phone calls and text messages to coordinate with families, providers, and vendors
• Assist families with completing medical or therapy-related forms and gather required information accurately
• Provide clear instructions and support to families navigating stressful or emotionally sensitive situations
• Contact external organizations to gather or verify information and complete administrative forms
• Follow up on documentation, open items, and outstanding requests
• Maintain clear, professional, and compassionate communication
• Maintain organized digital files and documentation using Google Drive or similar tools
• Write short reports or summaries following calls and meetings
• Assist with data entry, form submissions, and record updates
• Ensure documentation and information remain accurate, organized, and accessible
• Support scheduling and coordination of sessions, meetings, and events
• Keep internal systems and records up to date and accessible
• Coordinate administrative activities across families, providers, vendors, and external organizations
• Identify opportunities to improve organization and operational efficiency

Admin Coordinator – Ops Assistant

• Drive fulfillment rate up by closing supply-demand gaps
• Maintain healthy professional utilization and reduce unfulfillment
• Resolve customer issues quickly and empathetically
• Own accurate reporting on utilization, unfulfillment, and quality
• Run outbound calls to quality-grading standards
• Contribute to operational improvement projects
• Learn tools, CRM, and fulfillment metrics
• Own fulfillment and utilization targets
• Lead a small efficiency improvement
• Handle customer escalations

Operations Executive

• Responsible for Imports and Other Miscellaneous activities according to the Bank’s internal policies, SOPs, and ICC guidelines
• Authorize transactions in the processing system across Trade Finance areas for various business segments
• Process transactions according to SOP/OPMs and UCP/ISBP/ISP requirements
• Ensure charges recovery follows applicable guidelines
• Perform sanction checking of relevant parties in documents
• Handle Commodity Trade Operations documents
• Input and authorize transactions in the system
• Prepare and authorize relevant SWIFT messages
• Complete ad-hoc tasks assigned by the Team Head
• Share errors and knowledge gaps with the line manager/team to address customer service issues
• Prevent revenue leakage from missed charge collection
• Ensure no outstanding reconciliation entries remain in Nostro or internal accounts

Associate, Ops, Imports

• Provide value-added operational support and oversight for CCAM activities within CIBG
• Manage and authorize corporate banking account opening and account maintenance activities
• Review and authorize account opening documentation for corporate, commercial, government, financial institution, MNC, special assets, and investment banking clients
• Maintain customer records, account structures, mandates, and authorized signatory information across banking systems
• Review and authorize corporate fixed deposit placements, rollovers, liquidations, and related transactions within delegated authority limits
• Support KYC remediation, regulatory reviews, audit observations, and data correction initiatives
• Monitor AML, sanctions, regulatory, compliance, and operational risk requirements
• Escalate exceptions, high-risk cases, policy deviations, and control gaps
• Support internal, external, compliance, and regulatory audits
• Ensure requests are processed within SLAs and maintain processing accuracy of 99% or above
• Monitor workflow queues and prioritize critical, aged, and high-value requests
• Optimize resource utilization and distribute workload across the team
• Coordinate with Relationship Managers, Coverage Teams, Trade Sales, Product Teams, Compliance, Operations, Credit, and Technology teams
• Act as a primary escalation point for operational issues affecting client servicing
• Prepare daily, weekly, and monthly MIS reports
• Analyze operational trends and identify process improvement and automation opportunities
• Provide management updates on remediation, audit actions, backlog reduction, and operational risk matters
• Ensure compliance with UAE Central Bank regulations and internal governance requirements
• Maintain confidentiality and integrity of customer information

Team Leader – Corporate Operations, CCAM

• Provide operations and third-line support for the customer IT system
• Respond promptly to and resolve customer-escalated cases
• Identify root causes and handle incidents at the problem-management level
• Participate in deployment and support of IT systems and applications
• Update software systems, apply patches, and suggest improvements
• Create well-designed, testable, efficient code and tools for monitoring, alarming, and supporting IT systems and applications
• Assist with preparation for production deployment of software component releases

Software Operations Engineer

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Principal, Enterprise Operations

• Coordinate and manage daily dispatch of healthcare providers to assigned long-term care (LTC) facilities across California
• Match patient visit demand with available provider schedules, ensuring all appointments are completed within designated timeframes
• Optimize provider routes based on geographic proximity, provider panels, and operational priorities to reduce travel time and increase efficiency
• Maintain up-to-date scheduling data, provider availability, and patient assignments in internal systems
• Communicate with providers, facility staff, and internal teams to resolve scheduling conflicts and unexpected route changes in real time
• Monitor dispatch performance metrics and make proactive adjustments to maintain on-time visit completion
• Analyze provider utilization and route data to identify trends and opportunities for improvement
• Ensure adherence to AllCare.ai dispatch policies, HIPAA compliance, and operational standards

Operations jobs in Egypt