Operations

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in Dutch
• Update and maintain customer data
• Work closely with the team to deliver the best customer experience
• Support customer satisfaction for a client in the online retail industry

Dutch Speaking Operations Customer Expert

Dutch Speaking Customer Operations Expert

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with the team to deliver the best customer experience
• Serve as a key connection between Booking.com and its customers
• Answer questions, resolve issues, and guide travellers toward successful trips

Operations Customer Expert, German and English Speaking

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with the team to deliver the best customer experience

• Handle inbound and outbound customer inquiries across calls, live chat, email, social media, and back-office requests
• Provide clear information about products and services
• Assist with troubleshooting and manage orders and deliveries
• Identify customer needs and propose tailored solutions
• Upsell/cross-sell and capture essential information for effective follow-up
• Maintain strong knowledge of retention products and procedures
• Record data accurately and resolve concerns quickly
• Achieve sales conversions and set targets
• Adhere to operational processes and company procedures
• Comply with legal requirements and data privacy regulations in Azerbaijan
• Work independently and with the team under general guidelines
• Report to the Supervisor, Customer Service Assistant Manager, or Customer Service Manager

Operations jobs in Georgia

Dutch Speaking Operations Customer Expert

Dutch Speaking Customer Operations Expert

Operations Customer Expert, German and English Speaking

Operations Customer Expert, German and English Speaking

Operations Customer Expert – Azerbaijani/Russian, English or Georgian Speaking