Operations

• Oversee FA, GA and EHS teams at Supermicro Malaysia sites
• Oversee facility administration, general affairs, and EHS operations
• Supervise, mentor, train, and coach staff; delegate assignments
• Develop and implement facility management programs, including preventative maintenance, inspections, and life-cycle requirements
• Coordinate office moves and manage facility space
• Supervise facility and equipment maintenance and repairs
• Direct construction projects, including scheduling deliverables and estimating costs
• Monitor construction compliance with building and safety regulations
• Oversee general affairs including canteen, cleaning, dormitory, and related services
• Coordinate domestic and international travel arrangements
• Purchase office supplies and equipment and maintain stock levels
• Manage occupational and environmental safety matters
• Prepare and track budgets and monitor expenses and payments
• Perform other duties assigned by the supervisor

Senior Director, Operations

• Deliver incident management services to major strategic accounts
• Ensure critical problems are addressed and resolved efficiently
• Coordinate and communicate with customers and internal teams to drive issue resolution
• Maintain strong customer relationships throughout the support lifecycle
• Lead root cause analysis efforts when requested by customers
• Provide actionable insights and support continuous improvement
• Monitor and manage service alerts, cases, and status updates
• Ensure timely closure and exceptional customer satisfaction
• Support improvements in processes and workflows to enhance customer experience and team efficiency

Operations Manager

• Process investment-fund orders accurately and timely, validating client instructions and monitoring execution
• Manage end-to-end processing of subscriptions, redemptions, switches and other fund transactions
• Review client instructions for completeness, validity and operational eligibility
• Place orders with Transfer Agents and Fund Management Companies before dealing cut-offs
• Monitor cash and funding requirements for cleared-fund transactions
• Monitor trading queues, operational mailboxes and system-generated exceptions
• Liaise with Transfer Agents, Fund Managers and Vendors regarding order placement, status and execution
• Investigate and escalate outstanding, rejected, delayed or failed orders
• Follow up on trade confirmations, contract notes and execution documentation
• Provide updates to Client Service and internal stakeholders on outstanding or exception trades
• Investigate discrepancies involving order details, trade dates, settlement instructions, fund cut-offs, pricing or execution status
• Ensure processing aligns with fund prospectus requirements and dealing rules
• Manage manual or non-standard trades subject to controls and approvals
• Support trade cancellations, amendments, corrections and reprocessing
• Escalate time-sensitive issues affecting trade dates or settlement outcomes
• Maintain operational records and compliance with procedures, controls and regulatory requirements
• Identify recurring issues and recommend process improvements or automation
• Participate in migrations, new-client onboarding, product enhancements and UAT
• Challenge inefficient processes and implement appropriate risk assessments and controls

Collective Investment Services Operations Analyst 1 – Officer

• Administer MT4/MT5 groups, symbols, securities, managers and routing configurations.
• Configure swaps, dividends, expiries, corporate actions, sessions, leverage and margin.
• Lead operational setup of new instruments and products through live rollout.
• Monitor pricing, spreads, liquidity, execution quality and platform health; escalate anomalies.
• Investigate execution incidents including slippage, rejections, requotes and off-market fills.
• Track economic releases, rollovers and holiday schedules; implement session adjustments.
• Support Risk Management with operational implementation of approved risk and trading decisions.
• Produce daily P&L reporting, reconciliations and exception reports.
• Monitor third-party providers, bridges and connectivity; manage escalation with Technology and vendors.
• Maintain shift handover, incident logs, SOPs and audit trails for Compliance.
• Test new dealing tools, plugins and automation; identify manual processes to automate.
• Work daily with Risk, Risk Intelligence, Technology, Compliance and Sales.

Dealing Operations Specialist

• Lead, coach, and manage 3–5 operations team members
• Drive accountability and team growth
• Participate directly in daily operations, document reviews, EKYC/AML screenings, and monthly audits
• Set operational standards, checklists, and workflows to ensure accuracy and compliance
• Map workflows to eliminate bottlenecks and optimize operational efficiency
• Test, pilot, and implement AI tools and automation solutions
• Maintain process documentation and standard operating procedures
• Prepare external stakeholder documentation
• Build dashboards tracking KPIs, turnaround times, error rates, and SLA compliance
• Analyze operational data to identify risks and present recommendations to senior leadership

Assistant Manager, Operations

• Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations across a 150-person organization
• Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve global Analytical products
• Lead adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
• Transform content workflows to improve currency, structure, discoverability, and operational efficiency while maintaining editorial quality and customer trust
• Prioritize investments improving the quality, relevance, completeness, and trustworthiness of Protégé answer sets
• Own author and expert relationships, including recruitment, retention, and editorial standards
• Establish global standards, governance, performance measures, human-in-the-loop controls, quality assurance, content risk management, and escalation mechanisms
• Use customer feedback, editorial outcomes, usage data, and operational metrics for continuous improvement
• Provide strategic insight, performance reporting, and recommendations to the SVP, Global Editorial Operations
• Lead global planning, resource allocation, budget management, cost projections, and investment priorities
• Build a future-ready workforce through talent development, reskilling, recruitment, change leadership, and adoption of tools and processes
• Report to the Senior Vice President of Global Editorial Operations

Global Head of Analytical Editorial Operations

• Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations across a 150-person organization
• Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve global Analytical products
• Lead adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
• Transform Analytical content workflows to improve currency, structure, discoverability, and operational efficiency while maintaining editorial quality and customer trust
• Prioritize investments that improve the quality, relevance, completeness, and trustworthiness of Protégé answer sets
• Own author and expert relationships, including recruitment and retention, and maintain editorial standards
• Establish global standards, governance, performance measures, human-in-the-loop controls, quality assurance, content risk management, and escalation mechanisms
• Use customer feedback, editorial outcomes, usage data, and operational metrics to drive continuous improvement
• Provide strategic insight, performance reporting, and recommendations to the SVP of Global Editorial Operations
• Lead global planning, resource allocation, budget management, cost projections, and investment priorities
• Build a future-ready workforce through talent development, reskilling, recruitment, change leadership, and adoption of proven tools and processes
• Drive improvements in operational efficiency, revenue, margin, customer satisfaction, and Protégé answer-set quality

• Own the monthly financial cycle for centrally funded AI projects, including actuals, forecasts, budget variance and commentary
• Calculate and confirm capitalization of technology and data science labor
• Develop and validate business cases for new funding requests and present financial analysis
• Keep the enterprise planning system current for workforce budgets, forecasts and capitalization
• Maintain the regional AI project register and ensure project information remains accurate
• Manage the monthly portfolio performance review and release reporting on schedule
• Produce monthly delivery status reports covering achievements, work in progress and the 90-day forward plan
• Track project progress, identify risks and propose improvements to portfolio management and oversight
• Report realized AI value across the region and reconcile portfolio extracts
• Verify country benefit data and explain movements in revenue, cost savings and cost avoidance
• Maintain forecasts for external delivery partners and specialist data science resources
• Participate in flagship project delivery sessions, identify blockers and provide advice
• Conduct pre-governance check-ins with country project offices to surface timeline and cost risks
• Coordinate country AI leads, project offices, delivery teams, finance, technology delivery and global AI program stakeholders
• Draft executive materials, commentary, highlights and remarks for leadership forums

Operations jobs in Malaysia

Senior Director, Operations

Operations Manager

Collective Investment Services Operations Analyst 1 – Officer

Dealing Operations Specialist

Assistant Manager, Operations

Global Head of Analytical Editorial Operations

Global Head of Analytical Editorial Operations

Financial Operations Manager, Asia AI Program