Patient Access Representative

• Register patients presenting for visits and explain the registration process
• Process patient payments, safeguard funds, reconcile the cash drawer, and assist with kiosk check-in
• Complete Medicare Secondary Payer Questionnaires and adjust coverage
• Obtain signatures and process consent, financial, and clinical documents
• Counsel patients regarding non-covered services, ABNs, consents, and waivers
• Monitor the patient waiting area and support an efficient registration flow
• Respond to patient concerns and potential safety issues
• Maintain an orderly registration area and secure confidential information
• Schedule, reschedule, and cancel appointments using calls, digital messages, orders, work queues, questionnaires, and searches
• Apply clinical department scheduling protocols and escalate issues when necessary
• Capture and verify scheduling and registration information, including physician, insurance, demographic, and contact details
• Communicate appointment and patient-care issues to Patient Access management
• Follow confidentiality and equipment-security guidelines when working remotely and maintain productivity, quality, and accuracy
• Register patients for pre-registration, assign guarantors, verify insurance eligibility, apply coverage, and communicate financial clearance status
• Advise patients regarding contract status, self-pay status, payment responsibility, and financial counseling

Patient Access Representative, Scheduling

• Register patients presenting for visits and explain the registration process
• Process co-payments, co-insurance, deductibles, balances, cash, checks, and receipts
• Complete Medicare Secondary Payer Questionnaires and adjust patient coverage
• Obtain signatures on consent, financial, and other required forms; scan and process documents
• Counsel patients regarding non-covered services, ABNs, consents, and waivers
• Monitor patient waiting areas and ensure smooth registration flow
• Respond to patient concerns and potential patient safety issues
• Maintain an orderly registration desk and secure confidential patient information
• Schedule, reschedule, and cancel patient appointments using calls, digital messages, orders, work queues, questionnaires, and searches
• Apply clinical department scheduling protocols and escalate issues when needed
• Capture and verify scheduling and registration information, including physician, insurance, demographic, and contact details
• Communicate appointment and patient-care issues to Patient Access management
• Follow confidentiality and equipment-security guidelines when working remotely; maintain productivity, quality, and accuracy
• Register and verify patients for proper reimbursement on initial claim submission
• Create and assign guarantors and apply appropriate insurance to patient visits
• Verify insurance coverage using real-time eligibility and act on insurer responses
• Communicate financial clearance, contract status, self-pay status, and payment responsibility; schedule Financial Counseling as needed

Patient Access Representative, Per Diem, Scheduling

• Register patients presenting for visits and explain the registration process
• Process patient co-payments, co-insurance, deductibles, and balances due
• Safeguard cash, checks, and receipts and reconcile the cash drawer
• Assist patients with kiosk check-in
• Complete Medicare Secondary Payer Questionnaires and adjust patient coverage
• Obtain signatures on consent, financial, and other required forms
• Scan, process, and record documents collected during registration
• Counsel patients regarding non-covered services, ABNs, consents, and waivers
• Monitor the patient waiting area and manage registration flow and delays
• Respond to patient concerns and potential patient safety issues
• Maintain a neat, orderly registration desk and secure confidential patient information
• Schedule, reschedule, and cancel patient appointments using calls, digital messages, orders, work queues, questionnaires, and searches
• Apply clinical department scheduling protocols and seek management assistance when needed
• Capture and verify scheduling and registration information, including physician, insurance, demographic, and contact details
• Communicate appointment and patient-care issues to Patient Access management
• Follow confidentiality and equipment-security guidelines when working remotely
• Pre-register patients and verify information for identification, contact, and reimbursement
• Create and assign patient guarantors
• Verify insurance coverage using real-time eligibility and apply appropriate guarantors and insurance
• Communicate financial clearance, contract status, self-pay status, and payment responsibility to patients
• Schedule patients with Financial Counseling as needed

Patient Access Representative – Emergency Dept

• Support the main check-in/check-out area
• Register patients presenting for visits and explain the registration process
• Process patient co-payments, co-insurance, deductibles, and balances due
• Safeguard cash, checks, and receipts and reconcile the cash drawer
• Assist patients with kiosk check-in
• Complete Medicare Secondary Payer Questionnaires and adjust coverage based on results
• Obtain signatures on consent, financial, and other required forms; distribute, scan, process, and record documents
• Counsel patients regarding non-covered services and obtain ABNs, consents, and waivers
• Monitor the patient waiting area and maintain efficient registration flow
• Respond to patient concerns and potential safety issues while following established procedures
• Maintain an orderly registration desk and waiting area and secure confidential information
• Schedule, reschedule, and cancel appointments using calls, digital messages, orders, work queues, questionnaires, and other information sources
• Apply clinical department scheduling protocols and escalate issues when necessary
• Capture and verify patient scheduling and registration information, including physician, insurance, demographic, and contact details
• Communicate appointment and patient-care issues to Patient Access management
• Follow confidentiality and equipment-security guidelines when working remotely and maintain productivity, quality, and accuracy
• Register and verify patients for identification, contact, and reimbursement purposes
• Create and assign guarantors and apply appropriate guarantor and insurance information
• Verify insurance coverage using real-time eligibility and take appropriate action
• Communicate financial-clearance status, contract status, self-pay status, and payment responsibility to patients
• Schedule patients with Financial Counseling as needed