Patient Care

• Conduct introductory calls with existing patients interested in advocacy services
• Guide patients through the advocacy onboarding process
• Coordinate with the advocacy team for smooth transitions and follow-through
• Manage patient communications, follow-ups, missed calls, and reassignments
• Maintain accurate records in Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot

Patient Navigator – Chronic Care

• Serve as the first point of contact for patients and their families reaching out to Sailor Health
• Guide older adults and caregivers through the intake process
• Provide warm, clear, and professional patient support
• Coordinate care and help patients match with the right therapist
• Provide emotional guidance and reassurance throughout the intake journey
• Help patients feel supported, understood, and confident entering care
• Manage multiple patients at different stages of the process
• Take initiative and help shape key processes within a small, agile team

Patient Care Associate

• Handle inbound communication from patients and prospective patients via phone, email, and SMS
• Respond same-day so communications do not remain unanswered
• Route inquiries to the appropriate person or team
• Resolve requests directly when possible
• Execute clinical and administrative workflows
• Troubleshoot with patients in the moment
• Maintain knowledge of patient care team responsibilities and resources
• Support patients and families throughout the patient lifecycle from first inquiry through ongoing care

Patient Care Receptionist

• Serve as the first point of contact for patients, prospective patients, and families
• Handle inbound phone calls, emails, and SMS messages same-day
• Triage inquiries and route them to the appropriate person or care team
• Resolve simple requests directly when possible
• Execute and troubleshoot clinical and administrative workflows with patients
• Maintain knowledge of patient care team responsibilities and resources
• Support patients and families throughout the patient lifecycle, from initial inquiry through ongoing care