Patient Care

• Guide patients in coordinating care with outside physician practices and facilities
• Send referrals and medical records
• Obtain prior authorizations for MRIs and prescribed treatments
• Perform patient care activities according to standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients and provide scheduling, phone, and payment support
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered lab specimens
• Triage patient calls and messages and document them appropriately
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Assist with hazardous-material handling and storage
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Report to the Clinical Operations Manager

Patient Care Navigator

• Provide direct, hands-on care under RN supervision for patients with end-stage renal disease
• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members

Patient Care Technician

• Conduct daily phone calls with prior patients in the assigned territory to follow up on health status and potential changes in condition warranting additional services
• Connect patients with appropriate internal team members based on patient needs and requests, including skilled care, personal care, hospice care, and ElaraConnect personnel
• Answer inquiries regarding enterprise services and provide appropriate information
• Collaborate with Patient Care Specialists for leads identified in the assigned market territory
• Collaborate with Patient Care Specialists and service line operators to resolve Check-In operation issues
• Remain current on virtual customer relations trends and innovations
• Assist in evaluating agency operations and systems and identify ways to enhance workflow and productivity
• Participate in clinical record audits, utilization reviews, Peer Review, and Quality Improvement programs
• Attend training, education, seminars, or other learning opportunities
• Notify the supervisor of problems requiring administrative attention and intervention
• Process data entry information accurately into company systems
• Report to the Program Supervisor

Patient Care Representative

• Provide direct, hands-on care to patients with end-stage renal disease under RN supervision
• Deliver safe, hygienic, and compassionate dialysis care
• Monitor patients before, during, and after treatment
• Set up and maintain dialysis equipment
• Record vital signs and patient data
• Educate patients on treatment and kidney health
• Collaborate with nurses, dietitians, social workers, and other care team members
• Float between local clinics if needed

Patient Care Technician, PCT

• Perform patient care activities, including identifying and responding to abnormal findings
• Escalate changes in the patient’s condition to the nurse
• Assist with activities of daily living, including elimination, hygiene, comfort, safety, nutrition, mobility, bathing, toileting, and progress activity
• Practice patient- and family-centered care
• Provide direct patient care under the supervision of a licensed nurse
• Monitor vital signs and patients’ conditions visually
• Document patient information accurately and report unusual changes or findings
• Maintain a safe and clean working environment
• Obtain and prepare laboratory specimens within the scope of the role
• Help orient new employees as appropriate
• Follow Memorial Hermann policies, procedures, safety rules, and service standards
• Perform other duties as assigned

Patient Care Tech, PRN, Dayshift

• Perform patient care activities, including identifying and responding to abnormal findings
• Escalate changes in patient condition to the nurse
• Assist with activities of daily living, including elimination, hygiene, comfort, safety, nutrition, mobility, bathing, toileting, and progress activity
• Provide direct patient care under the supervision of a licensed nurse
• Obtain vital signs and visually monitor patient condition
• Document patient information accurately and report unusual changes or findings
• Maintain a safe and clean working environment
• Obtain and prepare laboratory specimens as prescribed within the scope of the role
• Help orient new employees as appropriate
• Follow Memorial Hermann policies, procedures, safety rules, and service standards
• Support mandatory education, skills competency, department goals, time management, supply management, productivity, and quality of service