Patient Coordinator

• Assign new patients and hospital consultations to designated physicians
• Demonstrate working knowledge of the role, relevant regulations, and organizational and departmental policies and procedures
• Perform other assigned duties and projects
• Perform all duties in accordance with regulatory requirements and organizational policies and procedures
• Manage competing priorities and demands from various stakeholders and sites
• Work effectively with sensitive, confidential, and sometimes emotionally charged matters

New Patient Coordinator

• Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Patient Access Coordinator

• Greet and assist patients upon arrival, provide wait-time information, and address front-desk inquiries.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.
• Provide coverage between Jacksonville, Jacksonville Beach, and Orange Park locations; travel is required.

Patient Access Coordinator – Float Role

• Greet and assist patients upon arrival, provide information on wait times, and address inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

• Operationalize and maintain departmental and/or organizational training programs for UAMS
• Research and align educational resources with strategic focus areas of higher complexity and technical nature
• Travel as required while driving for UAMS
• Proactively anticipate, mitigate, and/or resolve workflow issues
• Solve issues reported to the team via email and ServiceNow while working with operational end-users, leadership, and Epic trainers
• Provide one-on-one targeted training in response to performance deficiencies
• Promote a collaborative environment by addressing issues constructively and proactively
• Review, monitor, and document staff performance through quality audits
• Regularly review pre-registration and registrations for completion and accuracy
• Document performance deficiencies and make training recommendations based on audit results
• Provide detailed quality performance reports to the Quality Assurance and Access Leadership team
• Collaborate with leadership to develop and implement targeted action plans based on quality data
• Ensure accurate documentation of audit results, feedback, and follow-up actions in designated databases or systems
• Perform other duties as needed

Patient Access Quality Coordinator

• Coordinate patient care activities and communicate between patients, providers, and clinical staff
• Schedule and manage patient appointments, follow-ups, and referrals
• Maintain accurate and up-to-date patient records within EHR systems
• Monitor patient progress and proactively address care gaps or scheduling conflicts
• Provide patient education and support regarding care plans and next steps
• Collaborate with clinical teams to ensure compliance with care protocols and regulatory standards
• Handle patient inquiries, concerns, and escalations professionally and empathetically

Patient/Clinical Coordinator

• Greet and assist patients upon arrival, provide information on wait times, and address front-desk inquiries.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

• Own each customer and patient experience for TridentCare at Home
• Provide internal oversight for home-based orders to ensure customer commitments are met or exceeded
• Work with field leadership to ensure timely patient services within customer service matrices
• Assist with scheduling services and communicate with patients and ordering entities
• Provide estimated times of arrival to patients or ordering entities
• Reschedule and cancel exams when appropriate
• Help prioritize technician dispatching based on client SLAs
• Become a subject matter expert in TridentCare at Home client models, including Hospital at Home, Emergency Department in Home, and PACE programs
• Work with the internal teleradiology team to ensure successful image transfers
• Address patient and client questions or concerns and record them for quality-improvement metrics
• Assist with obtaining paperwork for timely and accurate billing
• Monitor reporting and operational metrics for home-based services
• Answer incoming customer service orders promptly
• Enter orders manually through the fax process
• Navigate TridentCare applications, including TCC and DDF
• Operate the phone system effectively
• Adhere to the work schedule

Patient Coordinator jobs in United States

New Patient Coordinator

Patient Access Coordinator

Patient Access Coordinator – Float Role

Patient Access Coordinator

Patient Access Coordinator

Patient Access Quality Coordinator

Patient Access Coordinator

Patient/Clinical Coordinator

Patient Access Coordinator

Patient Success Coordinator