Product Analyst

• Provide strategic support to Product leadership with recommendations on product and brand direction, underwriting guidelines, risk appetite, rating algorithms, and product strategies
• Support new product development and product enhancements by gathering business requirements and conducting impact analyses
• Ensure operational product changes adhere to regulatory and compliance standards applicable to MGAs and insurance carriers
• Partner with Marketing, Actuarial, Underwriting, Product Portfolio, Data & Analytics, and Implementation teams on system and process solutions
• Develop communication plans, training materials, and marketing assets for new or enhanced products
• Conduct post-implementation monitoring using defined success criteria
• Develop, track, and interpret KPIs to inform product performance decisions across the MGA’s book of business
• Conduct deep-dive competitor analyses across the pet insurance ecosystem
• Maintain and enhance competitor intelligence covering pricing, claims models, marketing strategies, underwriting partners, and customer acquisition tactics
• Analyze public filings, investor presentations, press releases, and industry reports to identify competitor KPIs, strategic shifts, and market positioning
• Monitor competitor partnerships and distribution channels and assess their potential impact on market share
• Benchmark insurance and non-insurance innovations against current MGA product offerings
• Create competitor profiles and produce monthly competitor intelligence briefings for executive stakeholders
• Support senior leadership with strategic initiatives, portfolio reviews, and business planning
• Perform other duties and responsibilities as assigned

• Serve as a strategic analytics partner across Global Fraud Solutions and Communications Solutions
• Use data and market insights to influence product strategy, innovation, and go-to-market decisions
• Analyze large and complex datasets to identify customer needs, emerging fraud trends, product opportunities, and revenue growth areas
• Evaluate and prioritize high-value market opportunities across business units
• Research evolving fraud vectors, attack methodologies, and market needs
• Develop analytical frameworks, proofs of concept, and data-driven recommendations
• Support design and testing of next-generation fraud solutions, including advanced phone scam detection and prevention pilots
• Translate complex findings into business recommendations for Product, Sales, Data Science, Engineering, Operations, and Client Success
• Develop analytical approaches and tools to improve the sales lifecycle and support customer conversations
• Navigate ambiguous business questions and move initiatives from research through recommendation and execution
• Present findings to technical and non-technical audiences
• Report to the Senior Director of Solutions Consulting

Product Analyst, Solutions Consulting

• Serve as a liaison between business units, digital banking stakeholders, vendors, and technology teams
• Gather, document, and analyze business requirements for digital banking products, services, and system enhancements
• Translate business needs into functional requirements and process documentation
• Facilitate stakeholder meetings to identify opportunities, define project scope, and establish business objectives
• Conduct gap analyses and recommend solutions to improve digital banking processes and customer experience
• Create workflow diagrams, business requirements documents, user stories, and process maps
• Support online banking, mobile banking, bill pay, remote deposit capture, person-to-person payments, and related services
• Research and troubleshoot system issues with vendors and internal technology teams
• Monitor system functionality and identify opportunities for process improvement and automation
• Assist with system upgrades, releases, and implementation of new products and services
• Participate in digital banking and technology-related projects from planning through implementation
• Coordinate User Acceptance Testing, system validation, and defect resolution
• Develop project documentation, implementation plans, and communication materials
• Monitor project milestones and provide status updates to management and stakeholders
• Support change management efforts associated with new systems and enhancements
• Analyze operational and customer data to identify trends, issues, and opportunities
• Develop reports, dashboards, and metrics related to digital banking adoption, utilization, and performance
• Track key performance indicators and recommend action plans
• Assist with business case development and cost-benefit analyses
• Ensure digital banking processes comply with regulatory requirements, Bank policies, and industry standards
• Identify operational risks and recommend controls
• Support audit requests, examinations, and compliance reviews
• Maintain procedures, controls, and documentation
• Develop process documentation, user guides, and training materials
• Provide support and guidance to associates regarding digital banking systems and processes
• Communicate system changes, enhancements, and operational impacts to stakeholders
• Perform other duties and responsibilities as assigned

Business Product Analyst – Digital Banking

• Continuously improve understanding of the product, user base, growth trajectory, and state of play
• Partner with product managers and company leadership to inform long-, medium-, and short-term product strategy
• Help define useful metrics and set clear goals
• Share regular insightful updates with the team and across the company
• Partner with engineers on clean and thorough logging, ETL, and improving data ergonomics

• Lead requirements strategy for complex, cross-functional insurance product initiatives
• Elicit, document, decompose, validate, and prioritize business and functional requirements
• Partner with business and technology stakeholders to shape solution approaches and evaluate impacts and dependencies
• Maintain requirements traceability across design, development, testing, implementation, and post-launch support
• Facilitate working sessions, resolve ambiguity, and drive alignment across teams
• Apply insurance domain knowledge and systems thinking to identify gaps and strengthen solutions throughout the product lifecycle
• Translate business objectives into clear, actionable system requirements and solution definitions
• Support successful delivery from concept through implementation

Business Analyst, Product Development – Technology

• Lead the discovery, onboarding, and integration of Flag Football data sources into the central data platform
• Coordinate data acquisition across clubs, international markets, leagues, federations, vendors, registration providers, and third-party partners
• Manage the Flag Football data roadmap, priorities, milestones, risks, dependencies, and stakeholder communications
• Translate business needs into data requirements, user stories, acceptance criteria, and monitoring needs
• Establish and maintain standardized data definitions, collection methodologies, schemas, and reporting frameworks
• Partner with engineering, architecture, analytics, governance, privacy, and business teams to move data sources from discovery through production
• Support source onboarding through data profiling, validation, testing, quality assessment, and issue resolution
• Develop and maintain an inventory of Flag Football data sources and integration opportunities
• Coordinate recurring program updates, executive reporting, and cross-functional working sessions
• Support global participation measurement methodologies and reporting
• Help establish participant-level data models, identity management approaches, and consent-aware data practices
• Enable analytical capabilities connecting participation data to fan engagement, retention, and fandom outcomes

Data Product Analyst

• Serve as the primary point of contact throughout the project and delivery lifecycle
• Conduct discovery sessions, workshops, and interviews to elicit, document, and validate business and technical requirements
• Translate client needs into functional specifications, user stories, and acceptance criteria
• Manage client expectations by communicating scope, timelines, constraints, and trade-offs
• Collaborate with developers, architects, and QA engineers to ensure requirements are understood and technically feasible
• Participate in sprint planning, backlog grooming, stand-ups, and other Agile ceremonies as the client representative
• Identify scope creep, technical blockers, and dependency risks and propose solutions
• Configure E2M2M platform modules to meet client specifications
• Develop and execute test plans, test cases, and UAT scripts
• Coordinate UAT sessions, capture feedback, and drive issue resolution
• Validate delivered functionality against documented requirements before client sign-off
• Maintain defect logs and track issues through closure
• Coordinate release readiness, client communications, training materials, and go-live checklists
• Support deployments and monitor post-release stability
• Document release notes, configuration guides, and end-user documentation
• Conduct post-release reviews with clients and capture lessons learned
• Collaborate with offshore teams across multiple time zones using overlap windows and asynchronous workflows
• Travel 25–35% to client sites, project locations, and occasional internal team meetings

Technical Business/Product Analyst

• Develop and implement WalkMe solutions that improve user engagement and drive adoption of proprietary platforms
• Create and configure in-app guidance, automation, and adoption features for complex processes and workflows
• Analyze user behavior data and platform insights to identify adoption challenges and optimization opportunities
• Troubleshoot and resolve issues related to WalkMe deployments and integrations
• Collaborate with product management, UX/UI design, service support, and other stakeholders
• Ensure timely delivery of WalkMe initiatives aligned with project objectives and timelines
• Conduct testing and quality assurance to validate functionality, usability, and performance
• Maintain and enhance existing WalkMe content
• Document solutions, configurations, test results, and implementation processes
• Support continuous improvement through analysis, reporting, and solution optimization

Senior Product Analyst

• Support the product lead and product managers with the legacy platform modernization assessment across Requirements and Solutioning workstreams
• Perform current-state analysis of the legacy platform, including its servicer portal, databases, reporting services, external servicer integrations, and manual operational processes
• Conduct stakeholder interviews and help facilitate value stream sessions and requirements workshops with federal client stakeholders, IT teams, and subject matter experts
• Document current-state business processes and create process maps, customer journey maps, UI mockups/wireframes, and future-state process flows
• Elicit and document functional and non-functional requirements for loan servicing capabilities
• Create epics, features, user stories, business rules, data mappings, and report and communication definitions in Jira and Confluence
• Complete capability assessment checklists covering applications, tools, adjacent processes, integrations, services, risks, and constraints
• Build integration and dependency maps and analyze application and business-domain data requirements from source to screen
• Identify requirements gaps, duplicate functionality, outdated requirements, and hidden business rules
• Support legacy function disposition analysis, including migrate, retire, automate, consolidate, defer, or replace options
• Support evaluation of modernization and decommissioning alternatives, sequencing options, trade-offs, and implementation options
• Use approved AI-assisted tools for discovery, analysis, documentation, reverse-engineering requirements, and prototyping
• Identify automation and process improvement opportunities and capture workforce considerations
• Create client deliverables such as requirements packages, assessment findings, and presentation materials
• Maintain positive relationships with the client and collaborate effectively with the delivery team

• Lead analyses that help product, innovation, and business teams understand audience behavior, identify opportunities, and make data-informed decisions
• Map user journeys with data to demonstrate how audiences interact with products
• Translate product, innovation, and business questions into clear metrics, tracking plans, dashboards, and recommendations
• Own analytics tracking and measurement setup across websites, apps, audio products, and editorial analytics tools
• Validate tracking, monitor data quality, and resolve reporting or implementation issues
• Support product launches, migrations, workflow improvements, and experiments through measurement planning, data analysis, and QA
• Develop dashboards, reports, documentation, and automated workflows that help teams monitor performance
• Coordinate with internal stakeholders, vendors, and technology partners on analytics, tracking, and reporting needs