Product Support

• Coordinate, plan, research, market, procure, communicate, and provide administrative support to assigned committees, groups, departments, or programs
• Assist in the daily execution of an assigned section or special interest group
• Provide staff support to programs, sections, and/or special interest groups
• Monitor and procure office supplies while staying within budget limits
• Coordinate video conferences between staff and internal/external customers
• Compose, type, and distribute meeting notes, routine correspondence, and reports
• Liaise with external printing providers as requested
• Serve as the primary point of contact for program-related questions and activities
• Monitor the general program mailbox and route phone calls and emails to appropriate staff
• Communicate with SAE ITC programs, departments, and external contacts
• Maintain P-card accounts and/or process invoices for office supplies and other purchases
• Review invoices for accuracy and initiate purchase requisitions
• Enter data into customer and financial management databases
• Prepare form letters, memos, emails, labels, and routine correspondence
• Type, copy, and distribute reports, proposals, and presentations through mail, websites, social media, and other channels
• Proofread for spelling and grammar
• Enter information into spreadsheets and databases and run standard reports
• Apply domain knowledge of software and IT systems to program administration and support

Product Support Associate

• Execute Category Management and other initiatives within assigned categories
• Support corporate core suppliers and drive category success
• Communicate with planners, suppliers, brokers, sales team, and customer service
• Manage and promote local assortment within assigned categories to achieve company goals
• Manage local supplier and broker relationships
• Provide input, support, and guidance to OpCo Sales Specialists
• Facilitate corporate assortment training at the OpCo as required
• Conduct local supplier reviews and negotiations using corporate best business practices
• Negotiate and secure supplier-funded customer deviated pricing
• Facilitate negotiations and management of local Earned Income programs
• Manage and review company Earned Income components
• Work with supplier Category Captains or Advisors for focus categories as required
• Support inventory depletion by identifying discontinued items and assisting in supplier negotiations to return products
• Drive results on focus categories and support promotional activities and selling events
• Serve as the direct line of contact for local sales and assist Sales with issues
• Create new items and vendors
• Drive increased Sysco Brand sales
• Manage category equities and market pricing with the Revenue Management team
• Collaborate on Sales and GP results of Market Cost Price changes
• Provide market commodity and industry news and updates to the sales organization
• Travel 5%

Product Support Advisor

• Lead a cross-functional team and direct reports through development and production introduction of the improved T901 turbine engine for the U.S. Army
• Align stakeholders to program milestones and ensure disciplined execution
• Develop and maintain the integrated product support plan for the T901 program
• Manage execution through qualification, entry into service, and transition to sustainment readiness
• Coordinate support activities across Support Equipment, Repair Engineering, Technical Publications, Reliability, Maintainability, Human Factors Engineering, Provisioning, Customer Training, and Maintenance Data Systems
• Develop cost and schedule planning estimates supporting internal and external Earned Value Management processes
• Drive visibility to risks, assumptions, and execution status
• Manage product and service development from concept through production introduction, ensuring supportability is designed-in and scalable
• Influence product support strategy, resource planning, and policy development
• Recommend best practices to improve products, processes, and services
• Develop and implement the digital strategy for the T901 engine
• Assess incomplete or complex information and develop recommendations using multiple data sources
• Generate solutions addressing technical, schedule, and customer challenges

Product Support Leader

• Work with Field Sales as a comprehensive team to develop and focus on applications and configurations of advanced Rehab products
• Train, develop, and support Rehab products, including Q Logic electronics, for customers, therapists, and VA facilities
• Communicate with Rehab Product Specialists, Regional Managers, and the Quantum Team to fulfill Rehab provider needs in the assigned Field Sales territory
• Travel throughout the assigned territory to provide training and presentations on Quantum Products, with a focus on Q Logic electronics
• Assist with education presentations and technical training in the territory
• Communicate Quality Assurance issues and concerns
• Report field data regarding growth opportunities to Rehab Product Specialists and Regional Manager
• Maintain inventory of demo chairs, electronics, and accessories needed in the field
• Manage time and territory cost-effectively
• Submit monthly expenses and weekly travel itineraries
• Assist providers and technical staff with troubleshooting and repairs of field units
• Participate in VA clinics and VA-related activities
• Observe safety and security rules and promptly report accidents, incidents, or injuries
• Complete Annual CTPAT Security Training
• Focus on continuous improvement and demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations

Product Support jobs in United States

Product Support Associate

Product Support Advisor

Product Support Leader

Rehab Product Support Associate