Program Manager

• Oversee development and implementation of compliance program solutions that meet stakeholder needs
• Analyze excavation damage data and maintain compliance with CFR 192.614 Damage Prevention Program
• Meet with excavation contractors to ensure safe digging practices
• Coordinate with locate contractors and develop relationships with NGBU personnel, contract locators, and excavators
• Develop, communicate, and gain approval for compliance program scope, cost, and schedule
• Manage reporting of contractor damages to state damage review boards and assist with complaint responses
• Plan and facilitate Damage Prevention Awareness events educating the public and excavators about 811 laws
• Compile and organize damage prevention data and information in SharePoint
• Participate in Utility Coordinating Committees, Common Ground Alliance, and other industry associations
• Liaise with state one-call centers and support public education events
• Provide administrative support for communications, meetings, notifications, and events
• Provide monthly damage data reporting to state commissions
• Support monthly damage data scrubbing and performance metric development
• Attend contractor meetings to discuss damages and corrective actions
• Conduct regular field visits; approximately 60% office time and 40% field time
• Develop evaluation methods to assess program strengths and identify improvements
• Review and approve invoices and track program budgets
• Ensure work is performed safely and efficiently
• Perform other duties as assigned

Gas Integrity Risk Program Manager

• Oversee daily operations of the Dominion Energy South Carolina (DESC) Neighborhood Energy Efficiency Program (NEEP)
• Ensure program goals, customer satisfaction, safety compliance, and performance standards are achieved
• Coordinate schedules for Field Technicians
• Oversee installations and conduct quality assurance inspections
• Maintain a strong safety culture
• Manage production reporting, penetration rate tracking with a 70%+ target, customer participation goals, audit reporting, and weekly client/leadership updates
• Coordinate Low-to-Moderate Income (LMI) weatherization and energy efficiency projects
• Ensure compliance with program requirements and manage documentation
• Communicate with stakeholders and drive continuous improvement initiatives

Customer Experience Program Management Professional

• Implement, manage, monitor, and evaluate assigned programs according to established standards
• Oversee daily operations and ensure facilities are safe, functional, and well maintained
• Ensure the wants, needs, preferences, and goals of supported persons are honored
• Provide intervention and leadership during emergencies and hospitalizations
• Support admissions, discharges, and transfers
• Supervise and lead Lead DSPs and DSPs
• Collaborate on recruiting, hiring, training, coaching, mentoring, and evaluating staff
• Facilitate training and maintain required staff certifications
• Coordinate staffing schedules and coverage
• Provide guidance for person-centered services and individualized supports
• Support employment, life goals, community involvement, relationships, and independence
• Participate in CSP and interdisciplinary team meetings
• Monitor DSP documentation and electronic health record use
• Compile and submit program reports and statistics
• Assist with critical incident reports and ANE investigations
• Participate in corrective action planning, audits, and licensing/compliance reviews
• Assist with organizational policies and procedures
• Maintain program and home budgets
• Coordinate technology, therapeutic, and clinical recommendations
• Ensure safety, licensing, and regulatory requirements are maintained

Supportive Housing Program Manager

• Implement, manage, monitor, and evaluate assigned programs according to established standards
• Oversee daily program operations and ensure facilities are safe, functional, and in optimal condition
• Ensure the wants, needs, preferences, and personal goals of supported individuals are honored and actively supported
• Provide intervention and leadership during emergencies and hospitalizations
• Support admissions, discharges, and transfers
• Supervise and lead Lead DSPs and DSPs
• Collaborate with the Assistant Director and Human Resources on recruiting, hiring, training, coaching, mentoring, and evaluating staff
• Facilitate training opportunities and maintain required staff certifications
• Coordinate staffing schedules and ensure appropriate coverage
• Provide coverage and support to other Program Managers as needed
• Manage conflict using person-centered coaching and professional problem-solving strategies
• Foster leadership development
• Provide guidance for person-centered services and individualized supports
• Support employment, life goals, independence, community involvement, and meaningful relationships
• Collaborate with Community Supports Leadership to develop and expand diversified services
• Participate in Collaborative Support Plan and interdisciplinary team meetings
• Monitor DSP documentation weekly for accuracy, completeness, and compliance
• Use electronic health record systems for daily documentation and communication
• Compile and submit monthly, quarterly, and annual program reports and statistics
• Assist with critical incident reports and Abuse, Neglect, and Exploitation investigations
• Participate in corrective action planning, audits, and licensing/compliance reviews
• Assist with organizational policies and procedures
• Maintain program and/or home budgets
• Collaborate on technology use for skill development and independence
• Coordinate and implement recommendations from therapeutic and clinical meetings
• Ensure safety, licensing, and regulatory requirements are maintained
• Initiate additional training opportunities through contracted or community supports