Revenue Operations

• Lead and grow Smartsheet's India-based analytics team in Bangalore
• Directly manage 5 Senior Revenue Operations Analysts and 1 Data Engineer, providing guidance, coaching, and operational support
• Set priorities, ensure high-quality and timely outputs, and own performance management including merit reviews and calibrations
• Support career growth through 1:1s, skill-gap identification, mentorship, and development opportunities
• Partner with HR on recruiting, onboarding, and workforce planning
• Serve as the primary analytics business partner for Global Sales and GTM leaders
• Lead execution across pipeline health, retention, sales productivity, territory performance, services utilization, and commission planning
• Create, evolve, and maintain Sales reporting infrastructure
• Mine large datasets to surface insights and monitor anomalies and data quality issues
• Partner with Bangalore BI and Data Engineering teams to build scalable analytics solutions and ensure data pipelines meet team needs
• Present findings to technical and non-technical stakeholders, including senior GTM leadership
• Translate functional plans into operational processes and manage work intake, project tracking, stakeholder updates, and milestone reviews
• Recommend and implement process improvements to increase team throughput and analytical quality
• Maintain overlap with North America Pacific Time leadership
• Build relationships between Revenue Operations Analytics and the broader data platform organization

Manager, Revenue Operations Analytics

• Support cross-functional annual planning activities related to territory carving and deployment in Salesforce for the APJ region
• Help maintain and document territory operations processes, including runbooks and onboarding materials
• Respond to account routing questions from the APJ field and escalate complex or ambiguous cases
• Support recurring territory reporting and ad hoc analysis requests for APJ sales leadership
• Partner with APJ Field Sales, Sales Operations, and Revenue Strategy to understand regional coverage needs and improve territory processes and tools
• Assist the Sales Systems team with territory-management automation improvements, such as automated opportunity assignment
• Support data hygiene and enrichment for APJ accounts using RingLead, ZoomInfo, D&B, and Openprise
• Document questions, edge cases, and process gaps encountered in day-to-day work

Associate Revenue Operations Manager

• Work directly with executive and senior leadership on renewal process, customer lifecycle, Account Management, SKUs, pricing, and quotes initiatives
• Drive strategy and lead projects with autonomy
• Cross-collaborate with stakeholders to improve the overall customer experience
• Maintain data accuracy, completeness, and standardization in Salesforce
• Conduct regular pipeline-data audits with Revenue Operations, Sales, and Marketing teams
• Own daily sales forecasting and pipeline-management operations and hygiene
• Ensure reliable forecasting inputs and consistent system usage across Account Management and Renewal teams
• Track proper utilization of forecasting tools across the company
• Assist with leading projects and contribute to complex cross-departmental requests
• Act as the point of contact for Account Management requests, changes, projects, and reporting
• Drive ad-hoc analysis, data pulls, CRM changes, and insights for Operations and GTM stakeholders
• Partner with Deal Desk and support operational processes
• Ensure Account Management quote workflows and underlying operations are effective and completed before month-end
• Work with Deal Desk to ensure accurate quarterly and yearly quotas, revenue expansion, upsells, and Book of Business metrics
• Collaborate with stakeholders and department leaders to support Account Management strategy and initiatives

Senior Revenue Operations Specialist

• Review and validate customer contracts for policy, legal, and revenue-recognition compliance
• Support the end-to-end Order to Cash process, including order entry, revenue recognition, and GTM payouts
• Monitor and maintain accurate contract and transaction records in revenue operations systems
• Identify and implement process improvements to increase operational efficiency and reduce revenue-cycle bottlenecks
• Collaborate cross-functionally with Legal, InfoSec, AR, and Product teams
• Support quarterly targets, cash realization, accurate revenue reporting, and forecasting
• Address customer inquiries related to billing, contracts, or payment issues promptly and professionally
• Execute general operations, field operations, and/or financial operations activities across the revenue cycle

Senior Deal Desk Specialist, Revenue Operations

• Own Customer Success Operations, including CX process instrumentation and CRM hygiene in HubSpot
• Document CX processes, workflows, and process adherence
• Define key metrics and provide weekly, monthly, and quarterly reporting on renewal, retention, upsells, GDR, NDR, and logo retention
• Own Partnership Operations, including partnership process instrumentation and CRM hygiene in HubSpot
• Document partnership processes, workflows, and process adherence
• Build and maintain partner pipeline and program reporting
• Support recurring go-to-market operations requests across Customer Success and Partnerships, including variable pay calculations and ad hoc data requests

Revenue Operations jobs in India

Manager, Revenue Operations Analytics

Associate Revenue Operations Manager

Senior Revenue Operations Specialist

Senior Deal Desk Specialist, Revenue Operations

Revenue Operations Analyst – Customer Experience, Partner Operations