Risk

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely case resolution and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements to management

Risk & Disputes Intern

• Definir el marco general de mitigación y control como referencia para la gestión de la primera línea de defensa, asegurando su adaptación a la geografía.
• Establecer límites de gestión e indicadores, realizando seguimiento para mantener el riesgo dentro del apetito establecido.
• Contrastar el desarrollo de los marcos de mitigación de iniciativas presentadas en el Comité de Admisión de Riesgo Operacional y Gobierno de Producto.
• Asegurar la homogeneidad de los marcos de control y la adecuada gestión del riesgo en el ámbito de especialidad.
• Liderazgo enfocado en el equipo, proactividad y análisis de procesos.

Risk Control Specialist Manager

• Support governance and oversight of the Incident Management lifecycle
• Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting
• Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities
• Strengthen operational resilience alongside cross-functional Engineering and SRE teams
• Support governance and oversight of SDLC and Change Management processes
• Coordinate Change Advisory Board (CAB) governance activities, change reviews, and risk assessments
• Produce executive reporting, dashboards, scorecards, and operational metrics
• Support audit requests, control reviews, and regulatory engagements by preparing documentation and evidence
• Act as product owner and subject matter expert for governance-related technology platforms
• Gather requirements and coordinate user feedback
• Drive workflow automation and improvements to governance effectiveness and operational efficiency
• Maintain Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures, playbooks, and training materials

Technology Risk and Controls Engineer

• Monitor and configure trade risk on a day-to-day basis
• Identify, investigate, and act on abnormal trading patterns and client abuse cases
• Manage liquidity-provider relationships
• Build automated risk monitoring tools and dashboards using Python and SQL
• Conduct client account reviews flagged for suspicious activity and prepare investigation summaries
• Monitor live client positions, margin levels, and stop-out events across all account groups
• Manage and optimize MT4/MT5 group settings, including margin rules, leverage profiles, execution rules, and basket margin configurations
• Contribute to the design and documentation of risk policies and internal controls
• Respond to management and support requests
• Collaborate with Compliance, Technology, and senior risk leadership

Trading Risk Analyst

• Support governance and oversight of the Incident Management lifecycle
• Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting
• Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities
• Partner with Engineering and SRE teams to strengthen operational resilience and incident management practices
• Promote adherence to Incident and Problem Management policies, standards, procedures, and training
• Support governance and oversight of SDLC and Change Management processes, controls, standards, and procedures
• Coordinate Change Advisory Board governance activities and change reviews
• Perform change risk assessments, governance reviews, audits, and quality assurance activities
• Support change freeze planning, exception management, and readiness reviews
• Produce executive reporting, dashboards, scorecards, and operational metrics
• Analyze incident, change, and governance data to identify trends and emerging risks
• Support audit requests, control reviews, and regulatory engagements
• Prepare supporting documentation, evidence, and management reporting materials
• Contribute to operational resilience, technology risk, and governance enhancement initiatives
• Act as a subject matter expert for governance-related technology platforms
• Gather requirements and support enhancements to governance, workflow, reporting, and analytics solutions
• Coordinate user feedback, enhancement requests, and process improvement initiatives
• Drive workflow automation and improvements to governance effectiveness and operational efficiency
• Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures
• Contribute to policies, standards, playbooks, training materials, and governance documentation
• Provide guidance and best practices to engineering organizations

Incident/Change Governance & Control Engineer

• Support governance and oversight of the Incident Management lifecycle
• Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting
• Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities
• Partner with Engineering and SRE teams to strengthen operational resilience and incident management practices
• Support governance and oversight of SDLC and Change Management processes, controls, standards, and procedures
• Coordinate Change Advisory Board (CAB) governance activities and change reviews
• Perform change risk assessments, governance reviews, audits, and quality assurance activities
• Support change freeze planning, exception management, and readiness reviews
• Produce executive reporting, dashboards, scorecards, and operational metrics
• Analyze incident, change, and governance data to identify trends and emerging risks
• Support audit requests, control reviews, and regulatory engagements
• Prepare supporting documentation, evidence, and management reporting materials
• Contribute to operational resilience, technology risk, and governance enhancement initiatives
• Act as a subject matter expert for governance-related technology platforms
• Gather requirements and support enhancements to governance, workflow, reporting, and analytics solutions
• Coordinate user feedback, enhancement requests, and process improvement initiatives
• Drive workflow automation and improvements to governance effectiveness and operational efficiency
• Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures
• Contribute to policies, standards, playbooks, training materials, and governance documentation
• Provide guidance and best practices to engineering organizations and support continuous improvement across teams