Sales Operations Manager

• Build and scale the operational engine powering the Americas Sales organization
• Partner with Americas Sales leadership to drive strategic planning, operational excellence, and data-driven decision-making across the Americas revenue funnel
• Coordinate with the global Revenue Operations team to align systems, processes, and reporting standards
• Own territory planning, forecasting support, pipeline management, and process optimization initiatives
• Serve as a trusted right hand to the Americas GM and active member of the GTM Americas leadership team
• Provide operational insight shaping regional strategy and decision-making
• Drive regional GTM strategy, territory design and planning, account prioritization, and performance optimization
• Establish rigor around forecasting, pipeline management, KPI definition, reporting, and business reviews
• Own and optimize sales processes and workflows with cross-regional counterparts
• Coordinate with the global GTM Systems team to ensure consistency and scalability
• Represent the Americas in global sales compensation structures, incentive programs, and SPIFF strategies
• Drive adoption and standardization of Salesforce and core GTM tools within the Americas

Senior Sales Operations Manager, Americas

• Guide teams through the 30MPC enablement curriculum
• Plan quarterly sprints to close sales skill gaps from cold calling through closing
• Support enablement leads and frontline managers by teaching frameworks and coaching real-world application
• Coach through roadblocks so training sticks
• Run QBRs and quantify customer results
• Identify customer expansion opportunities in partnership with sales
• Build the enablement program from inception, including the customer lifecycle and training program
• Help teams reach President’s Club, beat revenue targets, and expand accounts
• Report directly to the founder

Sales Enablement Manager

• Support sales planning, forecasting, reporting, and pipeline management
• Manage Clinch’s CRM, including reports, analytics, accurate CRM records, sales documents, contracts, proposals, and customer information
• Coordinate sales meetings, appointments, travel, demonstrations, and other client-related logistics
• Support sales representatives throughout the sales cycle with prospects, clients, and cross-departmental teams
• Establish regular bi-directional lead and pipeline reporting with marketing stakeholders for growth-oriented sales-marketing initiatives
• Generate and process sales orders and ensure timely follow-up
• Coordinate with internal teams to facilitate sales activities, reporting, and customer needs
• Identify opportunities to improve sales processes, organization, and efficiency
• Provide general administrative and operational support to the sales team

• Own the CRM as the single source of truth, including stage definitions, exit criteria, hygiene, and leadership dashboards
• Run the deal desk, including pricing approval routing, statement of work drafting, SLA templates, and redline tracking across concurrent deals
• Own diligence and security questionnaires end to end, coordinating answers from security, compliance, clinical, and engineering
• Drive procurement and legal follow-through on both sides and escalate when a deal goes quiet
• Build and run the weekly pipeline review and monthly board pipeline pack
• Own forecast hygiene and report on forecast accuracy
• Build the deal record that implementation and customer success inherit at signature, covering scope, pricing, and service commitments
• Automate repeatable processes
• Report to the Chief Business Officer as the first dedicated operations hire on the enterprise team