Salesforce Administrator

• Maintain data integrity across a large Salesforce organization with extensive custom configuration
• Build and maintain reconciliation checks between Salesforce and source systems
• Deduplicate contact and household records; manage imports and extracts
• Detect and prevent silent data loss
• Define and evidence data-quality standards
• Administer users, profiles, roles, permission sets, sharing rules, and field-level security using least privilege
• Conduct periodic access reviews
• Handle mentor, student, and donor records in line with FERPA, donor obligations, and data protection policy
• Support SOC 2 work with evidence from the Salesforce administration area
• Own integrations feeding Salesforce, including FormAssembly, the in-house Platform, Campaign Monitor, Eventbrite, DocuSign, Calendly, DemandTools, and donation tools
• Diagnose failed and partial records using connector and integration logs; trace root causes to source systems
• Configure and maintain field mappings, record-matching criteria, and upsert keys
• Review changes to systems writing into Salesforce
• Triage and resolve requests through the ticket queue
• Train and enable staff through materials, demos, and sessions
• Document configuration, workflows, and decision rationale
• Administer NPSP, including households, affiliations, relationships, recurring donations, and rollup behavior
• Support Development on donation data and campaign structure
• Manage three annual Salesforce releases, including release-note review, sandbox testing, and change communication
• In the first 90 days, map systems writing into Salesforce, establish reconciliation checks, complete an access review, and clear the inherited support backlog
• Report to the Director of IT and collaborate with Recruitment, Screening, Program, and Development

• Serve as primary system administrator for HCZ Salesforce users
• Handle user account maintenance, reports and dashboards, flows, and other routine administrative tasks
• Implement and enforce data quality best practices, including data cleaning and deduplication
• Document organizational policies, procedures, best practices, and use cases
• Coordinate the evaluation, scope, and completion of new development requests
• Perform data uploads from primary or secondary data sources and maintain data integrity
• Assist in training power users and grow Salesforce skills across departments
• Monitor and manage Salesforce integrations with other data systems
• Design automated processes to improve efficiency with scale and lean design
• Provide day-to-day support, maintenance, and improvement of the enterprise-wide Salesforce instance
• Report to the Director of Data Science

• Administer Salesforce as the source of truth for account assignment and pipeline
• Build and maintain Salesforce flows powering funnel assignment and routing
• Resolve data integrity issues before they reach representatives' workflows
• Ensure integrations with Outreach/Kaia, Default, and other connected tools function reliably
• Build monitoring for data divergence between Salesforce and internal systems
• Proactively surface sync failures, data hygiene issues, and operational issues
• Translate Sales, SDR, CSM, and AM requests into scalable system changes
• Partner with GTM Operations on data flows from Salesforce into internal tools
• Apply AI to accelerate Salesforce build, testing, and documentation
• Report to the Director of GTM Operations

• Manage day-to-day operations of the Salesforce platform
• Configure Salesforce to support provider lifecycle management and provider network engagement
• Manage users, profiles, roles, teams, objects, fields, record types, page layouts, validations, workflows, and approval processes
• Create and maintain reports, dashboards, list views, automation solutions, documentation, and administrative processes
• Monitor data quality and integrity; perform database maintenance, diagnostic testing, and duplicate cleansing
• Work within Agile project methodology and framework
• Create and execute unit test cases and manage project work plans
• Research, analyze, and resolve Salesforce and aligned-system issues
• Communicate with team members and business partners regarding configuration issues and enhancements
• Manage the complete development cycle from requirements analysis through implementation
• Provide Salesforce user support and train new end users
• Interact with business units to translate needs into functional and technical requirements
• Evaluate, install, and manage Salesforce updates, add-ons, and AppExchange tools
• Recommend process improvements and identify opportunities to leverage Salesforce for additional business functions
• Level II: provide business rules configuration input for development projects, interfaces, and extensions
• Level II: develop tools and processes improving configuration build and maintenance efficiency
• Level II: communicate recommendations and status to senior management
• Level II: audit configuration changes before production migration
• Level II: direct ongoing configuration changes and new requirements
• Level II: develop strategies and translate them into action plans
• Maintain member privacy and adhere to corporate policies, code of conduct, and organizational values
• Perform other assigned functions

Salesforce Administrator jobs in New York