Scheduler

• Organize and maintain an active, accurate, and operational surgery schedule for assigned providers and service lines
• Coordinate surgeries and procedures with multiple hospitals and ambulatory surgery centers
• Schedule and coordinate pre-operative testing
• Communicate surgery orders and collect necessary surgical documentation
• Work with patients, physicians, staff, and operating rooms to provide accurate, timely, and responsive scheduling
• Provide administrative support and resolve routine and complex customer problems
• Direct customers to appropriate resources for specific questions
• Interact with patients, patients’ families, referring physicians, and third-party carriers regarding patient-related issues
• Independently plan, prioritize, and organize a diversified workload
• Communicate with clinical staff, medical secretaries, and product/service-line staff to meet customer and department needs and maximize department time and utilization

Surgical Scheduler – Trauma, Critical Care & Burn Surgery

• Ensure, organize, and maintain an active, accurate, and operational surgery schedule for assigned providers and service lines
• Coordinate surgeries and procedures with multiple hospitals and ambulatory surgery centers
• Schedule and coordinate pre-operative testing
• Communicate surgery orders and collect necessary documentation
• Work with patients, physicians, staff, and operating rooms to provide accurate, timely, and responsive scheduling
• Provide administrative support
• Solve routine and complex customer problems and direct customers to appropriate resources
• Interact with patients, patients’ families, referring physicians, and third-party carriers regarding patient-related issues
• Plan, prioritize, and organize a diversified workload using independent judgment
• Communicate with clinical staff, medical secretaries, and service-line staff to meet customer and department needs and maximize department time and utilization

Surgical Scheduler

• Speak with patients to assess their needs through active listening and provide appropriate recommendations and clarifications
• Coordinate outpatient appointments across multiple specialties, including routine visits, urgent and emergency issues, and associated testing
• Resolve complex caller problems by understanding large-scale operational processes
• Become a subject matter expert on appointment needs and provider preferences
• Utilize software systems to facilitate patient interactions
• Provide outstanding customer service through listening, empathy, and understanding each patient's needs
• Promote a positive and collaborative team culture

• Uses specialized knowledge to support key areas of the organization
• Uses data, research analysis, critical thinking, and problem-solving skills to support strategic objectives
• Serves as a peer influencer and may direct a project or project team
• Schedules complex facility-based ancillary testing across multiple facilities and states
• Schedules for multiple facilities with significant protocol variations
• Handles pre-registration, scheduling, electronic insurance eligibility verification, and patient financial responsibility identification and collection
• Handles complex scheduled events, including high-dollar testing and associated studies
• Communicates with service delivery areas to maximize patient flow and customer service
• Initiates the overall patient experience and billing process for hospital services

Specialist Scheduler 2

• Ensure, organize, and maintain an active, accurate, and operational surgery schedule for assigned providers and service lines
• Coordinate surgical procedures with multiple hospitals and ambulatory surgery centers
• Schedule and coordinate pre-operative testing
• Communicate surgery orders and collect necessary documentation for surgeries
• Work closely with patients, physicians, staff, and operating rooms to provide accurate, timely, and responsive scheduling
• Provide administrative support and solve routine and complex customer problems
• Direct customers to appropriate resources for specific questions
• Interact with patients, patients’ families, referring physicians, and third-party carriers regarding patient-related issues
• Plan, prioritize, and organize a diversified workload using independent judgment
• Communicate regularly with clinical staff, medical secretaries, and product/service-line staff to meet customer and department needs
• Maximize department time and utilization

Surgical Scheduler – Orthopedics

• Ensure, organize, and maintain an active, accurate, and operational surgery schedule for assigned providers and service lines
• Coordinate surgeries and procedures with multiple hospitals and ambulatory surgery centers
• Schedule and coordinate pre-operative testing
• Communicate surgery orders and collect necessary documentation
• Work closely with patients, physicians, staff, and operating rooms to provide accurate, timely, and responsive scheduling
• Provide administrative support and solve routine and complex customer problems
• Direct customers to appropriate resources for specific questions
• Interact with patients, patients’ families, referring physicians, and third-party carriers regarding patient-related issues
• Plan, prioritize, and organize a diversified workload using independent judgment
• Communicate regularly with clinical staff, medical secretaries, and staff within the product/service line to meet customer and department needs
• Maximize department time and utilization

• Use specialized knowledge to support organizational areas related to scheduling expertise
• Use data, research analysis, critical thinking, and problem-solving to support colleagues and leadership in achieving strategic objectives
• Serve as a peer influencer and potentially direct projects or project teams
• Schedule complex facility-based ancillary testing across multiple facilities and states
• Schedule appointments across facilities with significant protocol variations
• Complete pre-registration and electronically verify insurance eligibility
• Accurately identify and collect patient financial responsibility
• Handle complex scheduled events, including high-dollar testing and associated studies with study-specific instructions
• Communicate with service delivery areas to maximize patient flow and customer service
• Initiate the overall patient experience and billing process for hospital services