ServiceNow

• Define and execute the long-term vision and roadmap for the ServiceNow ecosystem
• Transition the platform into an enterprise-wide driver of digital transformation, productivity, and AI-enabled innovation
• Own platform stability, performance, and scalability
• Cultivate a customer-obsessed culture prioritizing operational rigor, high availability, and best-in-class user experiences
• Lead, mentor, and scale a large, diverse team of domain experts
• Foster servant leadership, psychological safety, professional development, and high-impact delivery
• Integrate newly acquired businesses into GE Vernova’s service standards
• Define day-one and steady-state strategies for platform adoption, process harmonization, and user migration
• Champion next-generation AI and automation technologies to simplify IT tools, reduce operational friction, and generate cost-out opportunities
• Partner strategically with CTOs, Business Unit leaders, and Global Operations
• Influence stakeholders to break down silos, ensure compliance, and promote a unified service management standard
• Establish governance frameworks balancing agility with security and compliance requirements
• Manage departmental resources with full financial accountability and operational transparency

Senior Director, ITSM, ServiceNow Platform Leader

• Develop and implement ServiceNow customizations, including core platform setup, workflow administration, and third-party integrations
• Lead the team responsible for ServiceNow platform implementation and administration
• Manage system configurations and gather user requirements
• Use JavaScript, HTML, and CSS to enhance ServiceNow functionalities and user interfaces
• Conduct quality assurance and user acceptance testing
• Collaborate with clients to understand cybersecurity needs and provide tailored solutions
• Apply cybersecurity principles to identify vulnerabilities and develop secure systems
• Manage security incident responses and conduct vulnerability assessments
• Leverage Azure Web Services and Active Directory for enhanced security architecture and compliance
• Use agile methodologies to adapt to changing project requirements and deliver timely solutions
• Build and maintain client relationships to anticipate needs and deliver quality service

ServiceNow Developer – Senior Associate

• Develop and customize core ITSM modules, including Incident, Problem, Change, Knowledge, and Service Catalog structures using the native Glide API
• Design and deploy ITOM capabilities, including Mid Server configurations, automated Discovery runs, Service Mapping patterns, and Event Management rules
• Write custom programmatic scripts, including Business Rules, Client Scripts, UI Actions, Script Includes, and complex data validation loops using JavaScript
• Build automated orchestration flows within Flow Designer and Workflow Editor
• Construct integration pipelines via Integration Hub connecting ServiceNow with external cloud infrastructures, deployment pipelines, and third-party monitoring networks
• Govern the CMDB by maintaining CI health metrics, structural relationships, identification and reconciliation rules (IRE), and dependency maps
• Lead update set management and deployment routines, including peer code reviews, debugging processing log errors, and resolving merge conflicts across delivery streams

ServiceNow Developer – ITSM, ITOM

• Assist in the implementation and configuration of ServiceNow FSM solutions
• Work on Work Orders, Work Order Tasks, Field Service Tasks, Agent/Technician Assignment, Scheduling and Dispatch, Skills and Skills Management, Territories, Service Locations, and Assets/Configuration Items
• Support Dispatcher Workspace and field technician workflows
• Configure FSM forms, fields, lists, UI policies, UI actions, and business rules
• Assist with Flow Designer and workflow automation
• Support FSM mobile application configuration and field-user experience
• Assist in configuring assignment rules and scheduling/dispatch processes
• Work with ServiceNow tables, data structures, and relationships
• Support integrations between FSM and other ServiceNow modules or external systems
• Perform unit testing, defect fixing, and troubleshooting
• Prepare comprehensive technical and functional documentation
• Work closely with senior consultants, architects, and business stakeholders
• Participate in UAT, deployment, and post-production support activities

ServiceNow ITAM – Field Service Management Consultant

• Write and maintain complex Business Rules, Client Scripts, Script Includes, and UI Actions within the HAM application
• Design and implement automated hardware request, deployment, and reclamation workflows using Flow Designer and IntegrationHub
• Create Service Catalog items for hardware requests with complex client-side validations and approval rules
• Configure and troubleshoot ServiceNow Discovery, SCCM, Intune, JAMF, and third-party hardware inventory integrations
• Build REST/SOAP integrations to connect ServiceNow with external asset tracking portals, procurement systems, and vendor catalogs
• Optimize background jobs, reconciliation engines, and scheduled scripts
• Support platform upgrades and hardware data normalization

ServiceNow ITAM – Hardware Asset Management Developer

• Configure and develop ServiceNow SOM / Service Operations Workspace solutions
• Configure and customize SOM workspace components based on requirements
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and related ServiceNow components
• Work with Flow Designer and basic ServiceNow integrations
• Support development and configuration of workspace pages, forms, lists, and related UI components
• Troubleshoot and resolve technical issues during development and production support
• Participate in unit testing, defect fixing, deployments, and documentation
• Collaborate with senior developers, functional consultants, architects, and business teams
• Follow ServiceNow development standards and best practices

ServiceNow SOM Developer

• Own end-to-end platform operations and production support delivery
• Ensure platform availability, stability, scalability, performance, and operational excellence
• Lead 24x7 support operations across multiple teams and technology domains
• Establish operational standards, support models, escalation processes, governance frameworks, design standards, and security controls
• Serve as the primary escalation point for critical issues
• Provide architectural guidance and technical consultation to development, support, and integration teams
• Lead ServiceNow platform upgrade and clone activities
• Mentor developers and engineers across teams
• Drive standardization and reusable design patterns across implementations
• Drive adoption of AI capabilities including NowAssist, Predictive Intelligence, and Agentic AI solutions
• Ensure compliance with data security, regulatory, and audit requirements
• Automate operational tasks to improve efficiency and reduce manual effort
• Monitor platform health, performance metrics, and scalability
• Identify bottlenecks and drive optimization initiatives
• Partner with business stakeholders, product owners, and leadership teams
• Align solutions with business outcomes and operational goals
• Communicate architecture decisions and trade-offs to technical and non-technical stakeholders
• Stay updated with ServiceNow releases and emerging technologies
• Drive automation, AI adoption, operational efficiency, platform modernization, and technical debt reduction initiatives

ServiceNow jobs in India