Solutions Engineer

• Engage early in the sales process to assist with requirements definition and project scoping
• Lead end-to-end implementations of the Kivo platform through structured project management and governance
• Facilitate discovery and design workshops
• Translate regulated process requirements into configured platform solutions with documented decisions
• Guide customer adoption of Kivo
• Educate customers on Kivo’s validation methodology and orient them to Kivo documentation
• Partner with the Data Migration team on discovery, field mapping, dry-run coordination, and production cutover checklists
• Guide change management activities including defect triage, go-live readiness assessments, user training enablement, and post-go-live stabilization
• Manage a portfolio of North American accounts as the primary strategic post-implementation contact
• Build and maintain tailored success plans aligned with customer business goals
• Partner with Sales to identify, qualify, and advance expansion and upsell opportunities
• Cultivate senior-level customer relationships and deliver executive-ready insights, business reviews, and ROI narratives
• Surface customer feedback, advocate for roadmap priorities, and collaborate with Product on features and packaged offerings
• Manage customer adoption of new feature releases and configuration changes
• Own GRR and NRR metrics; execute playbooks for at-risk accounts, renewals, and expansion conversations

Solution Architect – Quality, QMS

• Engage early in the sales process to assist with requirements definition and project scoping
• Lead end-to-end Kivo platform implementations through structured project management and governance
• Facilitate discovery and design workshops
• Translate regulated process requirements into configured platform solutions with documented decisions
• Guide customer adoption of Kivo
• Educate customers on Kivo’s validation methodology and orient them to Kivo documentation
• Partner with Data Migration on discovery, field mapping, dry-run coordination, and production cutover checklists
• Guide change management, defect triage, go-live readiness assessments, user training enablement, and post-go-live stabilization
• Manage a portfolio of North American accounts as the primary strategic post-implementation contact
• Build tailored success plans aligned with customer business goals
• Partner with Sales to identify, qualify, and advance expansion and upsell opportunities
• Cultivate senior customer relationships and deliver executive-ready insights, business reviews, and ROI narratives
• Represent customer feedback internally and collaborate with Product on roadmap priorities, features, and packaged offerings
• Manage feature releases and configuration changes to ensure adoption and platform utilization
• Own GRR and NRR metrics; execute playbooks for at-risk accounts, renewals, and expansion conversations with Sales leadership

Solution Architect – Regulatory, RIM

• Partner with Account Executives and Account Managers on new business and expansion opportunities
• Lead discovery with insurance business and technology stakeholders to understand workflows, uncover challenges, establish requirements, and define measurable success criteria
• Create reusable demo content, discovery guides, and value-selling resources
• Provide guidance and best practices across teams
• Deliver tailored demonstrations and solution presentations connecting Hi Marley capabilities to customer priorities
• Independently lead pilot engagements from scoping through evaluation
• Align customer and internal teams on objectives, timelines, and success criteria
• Coordinate pilot execution and present results to inform purchase and expansion decisions
• Build business cases and ROI models using customer data and defined assumptions
• Support RFPs, proposals, competitive positioning, and objection handling
• Collaborate with internal experts to validate solution fit and address customer requirements
• Help customers evaluate AI-enabled capabilities, including applications, limitations, and implications for insurance workflows
• Partner with Product, Implementation, and Customer Success to communicate customer needs, surface solution gaps, and transfer requirements and success criteria

Senior Solutions Consultant

• Lead sophisticated, multi-practice discovery sessions centered on achieving business outcomes
• Own solution architecture and technical strategy for medium to large-scale opportunities
• Identify cross-practice opportunities spanning networking, data center, cloud, security, and platform engineering
• Drive cohesive architectural solutions and well-defined execution pathways across practices
• Partner with Account Executives on deal strategy, qualification, and positioning
• Collaborate with Practice Directors and Principal Architects to validate solution designs, BOMs, and SOWs
• Serve as a technical escalation point during advanced sales-cycle stages
• Mentor CSAs and engineers in solution design, discovery methods, and consultative selling
• Develop reusable solution patterns, reference architectures, and enablement resources
• Represent Myriad360 in senior-level client discussions, workshops, and technical briefings
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Perform other duties as assigned

Senior Client Solution Architect

• Develop deep, hands-on mastery of the full platform, including configuration options, workflows, integrations and limits
• Serve as the go-to product resource for internal teams and clients
• Understand client pain points and the operational realities of sponsors, CROs and sites
• Lead structured discovery sessions and identify stated and unstated requirements
• Design tailored solutions that map platform capabilities to study goals
• Build and present customized, story-driven demonstrations for clinical operations leads and executives
• Partner with Sales on RFPs, RFIs, sandbox evaluations, proposals and scoping
• Serve as the technical and operational authority in sales pursuits
• Bring structured client feedback, market trends and competitive insight to Product
• Enable clean, well-documented handoffs to Customer Success and implementation teams
• Create demo environments, use-case libraries, solution templates and internal training materials

Director, Solutions Consultant

• Develop and grow a client base by marketing full-time placement solutions
• Market to Technology leaders by telephone and video and conduct in-person meetings with key decision makers
• Participate in local association and networking events to strengthen Robert Half’s presence in the local business community
• Select well-matched candidates to fulfill client job orders
• Maintain ongoing contact with client companies and contract professionals on assignment
• Provide exceptional customer service to clients and contract professionals
• Resolve customer service issues quickly and efficiently
• Meet and exceed weekly business development goals

Client Solutions Manager

• Serve as the front-deployed architecture lead, setting technical standards and architectural direction
• Develop reference implementations and deliver production-ready code alongside engineering teams
• Create design documents and Architecture Decision Records (ADRs)
• Evaluate and select technologies through hands-on implementation
• Provide technical leadership and final architectural direction when teams have differing approaches
• Own the effectiveness of architectural designs in production, ensuring solutions are practical, scalable, and executable
• Establish architectural patterns and standards guiding Full Stack and AI Engineers
• Partner with engineering teams to ensure solutions are built consistently with established architecture
• Drive architectural decisions from design through production implementation, with accountability for successful outcomes
• Design and build architecture for an AI platform supporting front office investment teams and globally used portfolio and research workflows
• Build governed APIs, agentic workflows, and access and audit models for entitlement-bound investment data

Lead Solutions Architect, Asset Management AI

• Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection
• Present tools, explain architecture, and answer complex technical questions
• Own customer onboarding and initial installation across the portfolio
• Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible
• Serve as the technical escalation point between customers and the engineering team
• Stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments for development and acceptance testing
• Execute and maintain the acceptance test matrix for each release across supported platforms
• Perform first-line triage of field exceptions for AADM and SnapSync by analyzing tracebacks, console output, and log files
• Validate release candidates against acceptance criteria before promotion to stable
• Maintain the Jira triage queue by filing, classifying, and prioritizing exceptions and customer-reported issues
• Document lab procedures, known issues, and workarounds
• Contribute to release notes and customer-facing documentation

Senior Solutions Engineer

• Determine customer needs and recommend optimal platforms
• Implement multi-vendor solutions for existing and new clients
• Design optimized HPC, AI, and ML solutions across multiple disciplines
• Design multi-rack-scale x86 and ARM compute clusters, storage, containerized environments, high-throughput interconnects, GPU clusters, and disaggregated composable infrastructure
• Address use cases including life sciences, engineering, natural sciences, deep learning, IoT, and commercial analytics
• Prescribe and validate solutions averaging $1M to $20M annually per client
• Consult on enterprise IT, including storage, data protection, virtualization, compute, networking, firewalls, VPNs, SSE, and information security
• Leverage relationships with technology manufacturers and industry leaders
• Maintain advanced expertise and earn assigned certifications
• Represent the company in client meetings, technical demonstrations, and conferences
• Validate quotes, proposals, and statements of work
• Leverage Professional Services to differentiate and add value to solutions
• Build long-term relationships with vendors, clients, and IT distributors
• Collaborate respectfully with the cross-functional Cambridge team
• Lead and manage a growing team of professionals from diverse IT and scientific backgrounds
• Use Cambridge’s CRM, document management system, and company calendar
• Report to the CEO

Director of Solution Architecture – HPC, AI, Enterprise

• Contribute to platform software using Linux-based systems, RTOS, DSP integration, and middleware technologies
• Participate in cross-functional meetings to represent software and audio technology interests
• Track progress and help drive product delivery, acting as a delegate for the software manager when needed
• Identify and help resolve integration issues across software components and partner deliverables
• Contribute to reusable, scalable software components supporting future product lines
• Collaborate with systems, QA, and security teams to ensure comprehensive coverage and compliance
• Maintain technical notes, integration matrices, and progress reports

Solutions Engineer jobs in Massachusetts