Solutions Engineer

• Build relationships with client stakeholders and subject matter experts as the first point of contact
• Advise clients and guide them through a multi-faceted change process
• Work alongside sales, regulatory, professional services and technical teams during prospect engagements
• Present the Fenergo application effectively to new and existing customers
• Prepare, deliver and follow up on product demonstrations
• Understand client challenges and develop solutions to win new business
• Lead and conduct onsite engagements to understand customer processes and requirements
• Facilitate architecture and solution discussions
• Align clients’ tactical and strategic challenges with implementation of the Fenergo product
• Scope functional and technical requirements and assess customer needs
• Recommend solutions that optimise value for customers and Fenergo
• Maintain product knowledge and provide enhancement feedback to Product
• Complete RFx documents with Sales Ops Support
• Use competitive solution knowledge to support optimal customer proposals
• Align Sales and Professional Services organisations with client and sales objectives
• Build relationships with project, client and Product Management teams
• Keep current with product, regulatory and industry changes

Client Solutions Consultant

• Own the technical customer lifecycle from technical discovery and evaluations through implementation, adoption, renewal, and expansion
• Lead customer evaluations and proofs of concept
• Build and test integrations using the Hoxhunt GraphQL API with SIEM, SOAR, and ITSM platforms, webhooks, and reporting
• Set up and troubleshoot simulation deliverability, including allowlisting, header analysis, quarantine, and gateway bypass rules for M365, Google Workspace, Proofpoint, and Mimecast
• Lead architecture, security, and permission reviews with SOC, IT, and security leadership stakeholders
• Reproduce customer-reported issues, perform root cause analysis, write bug reports with impact analysis, and hand issues to development teams
• Support renewals, mitigate churn risk, and assist with upsell opportunities through advanced technical solutions
• Complete security questionnaires, RFPs, and vendor assessments with sales and compliance teams
• Participate in customer kickoffs, check-ins, and ongoing post-sales technical engagement
• Shape APAC market positioning and new product rollouts
• Collaborate with APAC Sales, Marketing, Customer Success, Product, Support, Engineering, and the global organization

Solution Engineer, APAC

• Lead end-to-end solution design across multiple HRIS modules.
• Define integration architecture and advise on HRTech ecosystem alignment.
• Act as a trusted advisor to CHROs, HR Directors, and C-suite stakeholders.
• Guide clients through HR process re-engineering and technology adoption.
• Lead pre-sales activities including demos, effort estimation, and solution proposals.
• Represent RA's delivery capability in key client conversations and RFP responses.
• Oversee quality, scope, and risk across complex delivery programs.
• Resolve critical project issues with senior stakeholders.
• Develop delivery frameworks, IPs, tools, and methodologies for the practice.
• Mentor Lead Consultants and drive internal knowledge sharing.
• Define competency standards and learning pathways for the consulting practice.
• Advise on strategic platform usage, architecture, and enterprise process design.
• Drive solution blueprinting and design innovation across modules.
• Manage delivery margins, resourcing, and scope risk.
• Lead integration architecture across multiple systems and vendors.
• Advise at C-suite level and manage executive-level discussions.
• Drive multi-stakeholder alignment across functions and geographies.
• Shape vision and lead large, diverse teams strategically.
• Promote a learning culture, coach others, and develop future leaders.
• Shape team culture, enable succession planning, and lead talent initiatives.

SAP SF CPI – Solution Architect

• Own the technical win in Security deals through discovery, solution design, demos, and proof of value, partnered with the Specialist AE
• Serve as the security architecture SME for ransomware-recovery design, immutable/air-gapped vaulting, identity resilience, and DSPM
• Architect reference architectures and lead technical workshops, POCs, and pilots across regulated industries
• Build executive-quality technical narratives, solution briefs, architecture diagrams, and account-specific business cases
• Understand account technology footprints and work with the security partner ecosystem on joint solutions and technical co-sell
• Feed field insights into the product roadmap
• Support deal hygiene through accurate technical qualification and honest POC exit criteria
• Travel regularly for customer meetings, workshops, and POCs, with periodic travel to Santa Clara HQ and company events

Security Solution Architect

• Help customers understand the value of Cribl during the sales process
• Demo the product and answer customer questions during initial sales calls
• Support customers during proof of concept sessions
• Document interesting use cases in blog posts and product documentation
• Travel up to 30%
• Occasionally perform duties outside standard working hours across time zones