Supervisor

• Cumplir y dar seguimiento a indicadores clave como OEE, Scrap, labor efficiency, productividad, ausentismo y rotación
• Administrar los recursos humanos de la línea para asegurar la continuidad y el cumplimiento del plan de producción
• Impulsar seguridad, calidad, entregas y mejora continua, coordinando acciones con Calidad, Materiales, Mantenimiento, RH y Procesos de Manufactura
• Desarrollar al equipo mediante un liderazgo enfocado en las personas, la comunicación efectiva y la toma de decisiones

Supervisor de Producción

• Lead a team responsible for client support during overnight operations
• Balance hands-on intake responsibilities with team leadership
• Provide backup coverage when team members are unavailable
• Perform quality assurance reviews for adherence to company standards
• Prepare operational and productivity reports
• Track and report key performance indicators
• Request, track, and follow up on medical records
• Receive, review, and organize client documentation
• Support case progression by maintaining organized records
• Monitor individual and team performance against established goals
• Provide operational support and maintain quality standards

Intake Team Supervisor

• Supervise and coordinate the daily activities of Help Desk staff
• Ensure prompt and professional resolution of hardware, software, and network issues
• Plan and manage shift schedules and assign tasks
• Monitor team performance and ensure service level agreements are met
• Provide coaching, mentoring, and training to Help Desk team members
• Develop and maintain support procedures, escalation protocols, and knowledge base documentation
• Monitor ticketing systems, track incidents, identify trends, and ensure timely resolution
• Serve as an escalation point for complex or high-impact issues
• Collaborate cross-functionally with other IT teams
• Generate and present reports on Help Desk metrics, user satisfaction, and improvement areas
• Recommend and implement process improvements, automation opportunities, and end-user training initiatives

Service Delivery Supervisor

• Supervisar, coordinar y asignar las actividades del personal técnico de mantenimiento.
• Asegurar el cumplimiento oportuno de los planes y objetivos del departamento.
• Mantener la disponibilidad y confiabilidad de los equipos productivos.
• Incrementar la productividad y mantener una disponibilidad de los equipos superior al 90%.
• Desarrollar e implementar mejoras en los equipos con base en el análisis de fallas.
• Garantizar la disponibilidad de refacciones para evitar paros no programados.
• Evaluar servicios, proveedores y alternativas de desarrollo para optimizar los gastos en servicios y refacciones.
• Capacitar y desarrollar al personal técnico.
• Impulsar la mejora continua mediante el análisis de fallas recurrentes, implementando acciones correctivas y eliminando las causas raíz.
• Mantener actualizada la documentación y los indicadores del sistema de gestión de mantenimiento, incluyendo mantenimiento preventivo (MP), TPM, tiempo extra, tiempo muerto y disponibilidad de equipos.

Supervisor de Mantenimiento

• Provide information and suggest adequate engine specifications for applications
• Advise clients on engine type and required specifications
• Troubleshoot and administer warranty claims, including application review, warranty decisions, repair receipts, payments, and shipment of parts or replacement engines
• Maintain Kohler warranty and rejection systems
• Maintain updated REHLKO technical information for all products sold
• Update and/or translate user manuals and parts information
• Answer customer questions that cannot be resolved by the sales department
• Provide pre- and post-sales information about engine benefits, costs, and related details
• Generate required monthly and annual reports and statistics
• Support the Technical Services Manager in applying warranty policy
• Support the department with updating user manuals and parts information

Technical Services Supervisor, Latam Engines

• Liderar y guiar a un equipo de entre 5 y 10 ingenieros de diseño y lanzamiento (Design & Release)
• Supervisar técnicamente los sistemas de driveline, coordinando con calibración, transmisión, NVH y chasis
• Colaborar con equipos de ingeniería de proveedores para cumplir entregables clave del programa
• Garantizar la entrega del programa en calidad, costo, peso, función y tiempos (QCWFT)
• Actuar como interfaz principal entre el programa/plataforma del vehículo y el equipo funcional
• Apoyar la construcción de prototipos en la base de proveedores y en vehículos
• Gestionar la resolución de problemas relacionados con el programa de driveline
• Colaborar con equipos de programa en Norteamérica, Europa y China

Unse Supervisor

• Lead and develop the Automation team, including performance feedback and support with payroll, vacations, and leaves
• Identify, evaluate, and prioritize automation opportunities based on technical feasibility, operational impact, and business value
• Develop and execute automation project plans, including resources, timelines, risk assessments, implementation, and training
• Lead Change Control, Design and Development, Design Verification & Validation, Engineering Studies, and Process Validation activities
• Program, troubleshoot, and improve PLCs, industrial robots, automated equipment, and test automation solutions
• Partner with Manufacturing, Quality, Maintenance, Projects, OpEx, EHS, HR, Finance, R&D, and Marketing
• Coordinate with suppliers during development, commissioning, and validation of automation equipment
• Support continuous improvement, NPI, process transfers, capacity assessments, and engineering changes
• Stop processes when safety risks or quality defects are identified and escalate issues affecting personnel, product quality, or regulatory compliance
• Develop technical documentation, protocols, reports, procedures, and training materials

Supervisor jobs in Mexico