Supply Chain

• Communicate directly with clients and training participants regarding questions, revisions, issues, and classroom support
• Identify client and training participant issues and escalate appropriately
• Schedule and plan classroom facilities for classroom delivery and other events
• Reserve and book classrooms and manage printing and shipping of materials
• Schedule catering and request classroom audio-visual and information-systems setup based on class delivery requirements
• Assist clients with intake forms for logistics support and Learning Management System (LMS) data entry
• Create and update training coordination and logistics checklists
• Generate and distribute client learning reports, including rosters, learning completion and attendance, and survey results
• Perform other duties as assigned
• Comply with all policies and standards

Training Services Coordinator, Logistics

• Manages customer solutions including revenue growth, key business metrics, and customer satisfaction while driving corporate strategy implementation
• Analyzes customer business strategies and future product plans to align company offerings and resources
• Serves as subject matter expert and primary point of contact for identified deliverables
• Manages end-to-end order fulfillment for sustaining program accounts
• Manages customer accounts, including revenue growth, P&L profitability, business metrics, and customer satisfaction
• Coordinates with support organizations to deliver customer service-level expectations
• Ensures customer adherence to contractual agreements and identifies options for additional ROI
• Develops customer-focused strategies leveraging product and solution offerings
• Develops strategic relationships with customers, suppliers, and peers
• Manages complex strategic accounts
• Negotiates contract changes related to customer requirements, lifecycle issues, enhancements, upgrades, and increased sales
• Manages global service logistics and service parts planning
• Supports a global network of 140 forward stocking locations and logistics across 57 countries
• Drives customer on-time delivery SLAs for next-business-day and 4-hour service orders while maintaining cost goals
• Executes service parts planning strategies for new buy and repair to maximize part availability
• Oversees process improvements with third-party repair partners and logistics providers
• Performs other duties as assigned

Service Supply Chain Operations

• Manage the end-to-end Purchase Request/Purchase Order process, ensuring requests are initiated within 48 hours
• Verify charge codes, account types, and departmental budget alignment
• Coordinate monthly financial accruals in procurement systems
• Ensure purchase orders are correctly categorized and financial commitments are accurately reflected before deadlines
• Review and approve invoices through strict matching of purchase order data, unit pricing, and quantities
• Confirm payment is made only for successfully received goods or services
• Identify root causes of invoicing issues and resolve discrepancies with Accounts Payable, internal stakeholders, and external suppliers
• Monitor open purchase orders and manage revisions, re-openings, and closures
• Resolve aging purchase order issues
• Assist with automated reporting flows and streamline manual tasks using existing system capabilities

Procurement Analyst, Supply Chain Operations

• Drive the demand and supply plan to ensure finished goods availability, customer demand fulfillment, correct stock location, high freshness, and minimized costs
• Optimize the full supply chain and execute projects within the organization or at third parties with the Supply Chain Manager
• Develop and implement demand and supply plans using best practices, process improvements, sales history, and forecast data
• Capture Marketing and Sales events, consumer and competitor information, and other trends in the 18-month rolling forecast
• Build the 18-month demand plan by analyzing sales history, coffee market and consumer data, product and market events, and challenging hypotheses
• Manage phase-in/phase-out plans with Marketing and Commercial teams
• Review and challenge Commercial team forecasts
• Monitor and manage stocks at risk of OOS or BBD issues and coordinate urgent shipments
• Monitor excess stocks and work with stakeholders to maintain healthy stock levels
• Analyze product sell-through rates and identify SKU rationalization opportunities
• Manage boutique supply auto-replenishment to ensure optimal stock allocation
• Improve Demand Plan Accuracy and reduce systematic forecast bias through process improvement and problem-solving
• Implement Monthly Business Planning outcomes
• Manage logistics service providers and oversee import/export logistics execution, warehouse value-add, and product changes to ensure on-time campaign launches

Supply Chain jobs in Malaysia

Training Services Coordinator, Logistics

Service Supply Chain Operations

Procurement Analyst, Supply Chain Operations

Demand & Supply Planner