Supply Chain

• Lead, mentor, and grow a global team of Customer Excellence Consultants
• Define expectations across delivery excellence, customer ownership, and commercial awareness
• Build career paths, conduct performance reviews, and promote accountability and collaboration
• Oversee implementation of the Cargobase platform for new customers
• Maintain implementation frameworks, playbooks, timelines, and quality standards
• Coordinate with Product, Engineering, and Sales to address blockers and meet go-live commitments
• Ensure implementations support future scope expansion, integrations, and volume growth
• Manage the post-sales experience across onboarding, support, and customer success
• Establish workflows for timely support, issue resolution, and proactive account engagement
• Develop scalable customer touchpoints and lifecycle strategies
• Track and optimize customer health metrics including NPS, CES, adoption rates, and time-to-resolution
• Identify churn risk, upsell timing, and account growth opportunities
• Partner with Sales on expansion, renewals, and commercial growth
• Identify, qualify, and document expansion opportunities
• Establish ownership boundaries and handoff models between Customer Excellence and Sales
• Track and report retention, expansion contribution, and at-risk revenue
• Own and improve the Customer Excellence Playbook
• Implement systems, SLAs, and metrics to manage workload and performance
• Support internal tools, knowledge base, ticketing, and self-service resources
• Bring customer insights to Product, Engineering, and Sales
• Drive feedback loops to influence product improvements
• Contribute to strategic planning for scaling the customer experience function

Senior Customer Excellence Manager – Logistics and Supply Chain SaaS

• Book freight and courier collections with carriers
• Track shipments and update customers and internal teams
• Resolve delays, damages and delivery exceptions
• Keep shipping records and documents accurate in the ERP
• Reconcile carrier invoices against bookings
• Work with the client's existing team under a named manager in the UK
• Attend regular video-call check-ins and work toward clear goals

Logistics Coordinator

• Manage, support and coordinate transporter information and deliverables to ensure customer service levels are met
• Coordinate and consolidate information from various transporters in a presentable manner
• Understand client businesses, requirements and customer requirements
• Develop strong, trusting relationships with clients and transporters
• Execute contractual SLAs and KPIs
• Identify, action and manage deliverables proactively
• Perform audit compliance and ad hoc duties required by operations
• Maintain reports aligned with KPIs and contractual obligations
• Complete daily system checks to ensure data flows between transporter systems
• Attend daily team meetings with stakeholders regarding client and transportation deliverables
• Manage client queries daily and escalate and resolve issues within KPI requirements
• Support creation and maintenance of processes, SOPs and work instructions
• Train staff and roll out change-management processes
• Ensure performance measurement, systems and metrics support service excellence and client centricity
• Maintain clear communication among operations, warehouse, transporters and clients to manage achievements and exceptions proactively
• Review data to identify improvement areas and support transportation-product development
• Manage and execute invoices
• Manage domestic and cross-border/international transport requirements and documentation compliance, including export/import controls

Logistics Coordinator, Transport, Contract Logistics

• Understand the customer’s business and customer requirements.
• Develop strong, trusting relationships with clients.
• Understand contractual SLAs and KPIs.
• Adhere to HSE compliance and responsibilities.
• Perform audit compliance and ad hoc duties required by operations.
• Manage queries and escalations.
• Complete daily system checks to ensure orders are planned and executed according to customer KPIs.
• Monitor load plans and execution to identify risks and deviations, ensuring timely communication and action for picking, loading, and delivery slots.
• Review and analyse load plan performance to improve operations and transport SLAs.
• Monitor and report warehouse and transport SLAs.
• Measure and report on-time delivery and turnaround time.
• Update bookings and re-bookings in relevant systems.
• Support change initiatives.
• Participate in job rotation among team members.
• Review data to identify improvement areas and improve operational output, load plans, and team deliverables.
• Process accurate booking and re-booking requests.
• Consolidate orders.
• Monitor and plan reverse logistics, including back-door returns and upliftments.

• Plan, develop, optimize, organize, direct, manage, evaluate and remain accountable for the organization's supply chain processes
• Plan, organize, direct, manage and evaluate supply chain personnel, operations and budget
• Lead customer service, purchasing, inventory control, forecasting, warehousing, transportation and shipping
• Direct hiring, training, supervision, mentoring and performance evaluations of supply chain employees
• Coordinate, assign, monitor and review supply chain work
• Understand customer needs and maintain positive relationships with key customer personnel
• Manage vendor relationships
• Collaborate with employees, departments, senior management and decision makers
• Develop annual plans and contribute to supply chain strategy
• Execute procurement functions, including contract management, sourcing strategies, agreement negotiation and contract management
• Track shipments and stock levels using Syspro
• Implement transaction management best practices
• Monitor corporate governance and regulatory compliance
• Identify and manage supply chain risk
• Address tactical and strategic supply chain issues
• Apply advances in supply chain technology to improve processes
• Establish KPIs, monitor performance and improve results against goals
• Implement systems, best practices, inventory control, demand planning and other optimizations
• Develop profit improvement and change management plans
• Resolve work-related problems and prepare progress and other reports
• Communicate values and business goals to internal and external stakeholders
• Manage contractor and subcontractor activities
• Identify potential supply chain improvement projects and commission selected projects
• Develop and deliver oral presentations
• Manage or execute product life cycle/range management

Supply Chain Manager

• Take full ownership of stock and inventory reconciliations across multiple systems, warehouses and sales channels
• Reconcile physical and system stock levels and investigate discrepancies through to resolution
• Reconcile Amazon inventory and stock movements against internal system records
• Review Amazon ledger reports, stock adjustments and system movement reports to identify missing or incorrect transactions
• Investigate stock variances and provide explanations and corrective actions
• Track stock movements between warehouses and ensure accurate accounting throughout transfers
• Analyse inventory at SKU level to identify discrepancies, risks, excess stock, shortages and unusual movements
• Support inventory planning, forecasting and replenishment activities
• Monitor inbound stock, shipments, warehouse movements and stock availability
• Consolidate information from finance, supply chain, warehouse and operational teams for accurate reconciliations
• Produce stock and inventory reporting for management
• Structure and analyse large datasets
• Identify issues within stock data and investigate root causes
• Support month-end inventory reporting and reconciliation processes
• Work cross-functionally with finance, supply chain, procurement, warehouse and operational stakeholders
• Improve inventory controls, reporting processes and stock management procedures

Supply Chain jobs in South Africa

Senior Customer Excellence Manager – Logistics and Supply Chain SaaS

Logistics Coordinator

Logistics Coordinator, Transport, Contract Logistics

Logistics Coordinator

Supply Chain Manager

Inventory Analyst, Supply Chain – E-Commerce