Support Engineer

• Provide technical support and ongoing maintenance for the robots and automations developed by the RPA team.
• Monitor automation execution, identify failures, and analyze and resolve incidents.
• Implement minor enhancements, fixes, and adjustments to existing automated workflows.
• Analyze execution logs, identify the root causes of errors, and propose corrective and preventive actions.
• Support the maintenance of workflows, business rules, integrations, and automated routines.
• Investigate issues related to changes in systems, interfaces, data, or processes that affect robot execution.
• Record incidents and applied solutions, and document technical and operational procedures.
• Collaborate with business teams to understand incidents, validate fixes, and ensure operational continuity.
• Support functional testing, user acceptance testing, and validations before releasing adjustments to production.
• Escalate more complex issues to developers or the technical owners responsible for the automation.
• Contribute to the continuous improvement of the quality, stability, and performance of automations.

Explore RPA Support Analyst at 3CON Consultoria e Sistemas. Review requirements and application details.

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