Support Engineer

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs
• Analyze logs, error traces, and metrics to identify root causes
• Query production databases in read-only mode to validate data-related issues
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches
• Escalate complex issues to Engineering with clear documentation and findings
• Track incidents and outages through resolution using monitoring and error-tracking tools to verify fixes
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations
• Maintain deep understanding of client solutions and meet KPIs
• Provide technical support for SupportYourApp’s clients and their SaaS, software, or hardware solutions

Explore T3 Support Engineer, Fluent English at SupportYourApp. Review requirements and application details.

T3 Support Engineer, Fluent English

Technical Support Analyst

Technical Support Representative II, Italian, French, English

Technical Support Representative II, Spanish, Italian, English

Bilingual Technical Support Representative II, Spanish, English

Technical Support Representative II, Italian, Portuguese, English

Technical Support Representative II – Spanish, Portuguese, English

Technical Support Representative II, Portuguese, English

Bilingual Technical Support Representative II, French, English

Bilingual Technical Support Representative II, German, English