Support Engineer

• Submit monthly financial results to Headquarters, including secondary disclosure supporting actuals in accordance with IFRS and Group accounting policies
• Respond to Headquarters questions on submitted data
• Administer MIF, the internal reporting tool, and the accounting structure within SAP supporting monthly financial submissions
• Produce monthly commentary analyzing financial results of group segments and entities
• Prepare quarterly financial reporting commentary presentations and present them to management and external auditors
• Perform IFRS accounting research for DTFS Americas
• Analyze impacts of new accounting standards and reporting requirements
• Coordinate discussions and prepare documentation supporting company accounting positions and financial reporting implications of ongoing and proposed business activities
• Prepare regulatory filings and support compliance activities, including internal control testing and regulatory-agency audits
• Perform monthly close activities, including debt journal entries, intercompany confirmations, hedging activity, account analysis, balance sheet account reconciliations, and internal reports

Financial Reporting Support Analyst

• Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices
• Facilitate live training sessions, webinars, and workshops
• Partner with Subject Matter Experts to create accurate, relevant, and practical content
• Maintain a library of learning materials, playbooks, and certifications aligned with business goals
• Use the Learning Management System to track progress and completion
• Update content to reflect product releases, process changes, and industry best practices
• Identify skill gaps and prioritize enablement initiatives with Customer Success leadership
• Coordinate with cross-functional teams and experts to align content with business needs
• Gather stakeholder feedback to measure training effectiveness and iterate
• Establish metrics and KPIs to evaluate training initiatives
• Analyze performance data and recommend improvements to drive measurable business outcomes

Technical Support Enablement Manager

• Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices
• Facilitate live training sessions, webinars, and workshops
• Partner with Subject Matter Experts to create accurate, relevant, and practical content
• Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
• Utilize the Learning Management System to track progress and completion
• Update content to reflect new product releases, process changes, and industry best practices
• Collaborate with Customer Success leadership to identify skill gaps and prioritize enablement initiatives
• Coordinate with teams and experts across the organization to align content with business needs
• Gather stakeholder feedback to measure training effectiveness and iterate as needed
• Establish metrics and KPIs to evaluate training initiatives
• Analyze performance data and recommend improvements to drive measurable business outcomes

• Prepare, analyze, and report financial results
• Ensure compliance with regulatory requirements
• Provide insights supporting strategic decision-making
• Submit monthly financial results to Headquarters, including secondary disclosure supporting actuals in accordance with IFRS and Group accounting policies
• Respond to Headquarters questions regarding submitted data
• Administer MIF, the internal reporting tool, and the accounting structure within SAP
• Produce monthly commentary analyzing financial results of group segments and entities
• Prepare quarterly financial reporting commentary presentations and present them to management and external auditors
• Perform IFRS accounting research and analyze impacts of new accounting standards and reporting requirements
• Coordinate discussions and prepare documentation supporting company accounting positions and financial reporting implications of business activities
• Prepare regulatory filings and support compliance activities, including internal control testing and regulatory agency audits
• Perform monthly close activities, including debt journal entries, intercompany confirmations, hedging activity, account analysis, balance sheet account reconciliations, and internal reports
• Collaborate with a dynamic team of experts

• Troubleshoot software application issues by replicating client-reported errors in integrated test environments.
• Analyze server logs, XML code and SSO data to identify root causes and support resolution.
• Provide Level II client support through phone, email and inquiry management tools.
• Collaborate with Product Management and Engineering to share client feedback, validate release readiness and support existing CashEdge application releases.
• Build product knowledge across Digital Payments applications and share technical guidance with clients and team members.
• Develop tools, documentation and process improvements to improve client support workflows and reduce recurring issues.
• Support Digital Payments clients by resolving complex application issues, analyzing technical data and improving support outcomes.
• Investigate defects, validate releases and recommend product improvements.

Client Tech Support Engineer – Senior Professional II

• Troubleshoot software application issues by replicating client-reported errors in integrated test environments
• Analyze server logs, XML code and SSO data to identify root causes and support resolution
• Provide Level II client support through phone, email and inquiry management tools
• Collaborate with Product Management and Engineering to share client feedback and validate release readiness
• Support existing CashEdge application releases
• Build product knowledge across Digital Payments applications and share technical guidance
• Develop tools, documentation and process improvements to improve support workflows and reduce recurring issues

Senior Client Tech Support Engineer

• Support customers in resolving technical issues with ExtraHop products using internal resources and data analysis
• Provide hardware and firmware deployment support for appliances
• Participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions
• Engage in troubleshooting activities following guidance and existing documentation
• Assist with initial ticket handling and escalate when necessary
• Collaborate with experienced engineers and cross-functional teams on complex issues
• Assist customers with configuration of network infrastructure, virtualization, and third-party integrations
• Assist customers with hardware support and replacement
• Use a ticketing system to update, communicate, and complete work items
• Act as the single point of contact for customer questions and concerns
• Communicate with customers via phone, ticketing system, and video conferencing
• Attend regular in-office meetings, limited to no more than monthly
• Attend annual in-office training sessions

Support Engineer I

• Lead customer calls and clients through highly complex transactions and large, complex implementation meetings while directing internal resources and activities
• Review and analyze moderately complex business challenges requiring in-depth evaluation of multiple factors
• Prepare complex customized sales proposals, cost-benefit analyses, and pricing scenarios
• Resolve moderately complex issues and lead teams to meet project deliverables while following function, policy, procedure, and compliance requirements
• Collaborate with peers, colleagues, and mid-level managers to resolve issues and achieve goals
• Lead projects and teams or mentor less experienced individuals
• Serve as a trusted advisor to Treasury Management Consultants, Relationship Managers, and clients
• Manage a portfolio of complex client relationships, including onboarding, implementation, maintenance, and servicing activities
• Deliver a consistent, high-quality client experience through proactive communication, responsiveness, and issue resolution
• Partner with Sales, Product, Service, Operations, Implementation, and Relationship Management teams to achieve client outcomes
• Identify opportunities to increase treasury management product utilization and support sales growth initiatives
• Maintain focus on risk management, accuracy, operational discipline, and adherence to policies and procedures
• Identify process improvement, product utilization, and client satisfaction opportunities
• Mentor and support less experienced analysts by sharing treasury management knowledge, best practices, and guidance

Senior Treasury Management Sales Support Analyst

• Investigate, triage, and resolve tickets entering the help desk queue
• Apply troubleshooting methods and techniques and document all actions taken
• Assist clients with technical product and configuration questions
• Resolve technical product issues, update ticket information, and communicate resolutions to clients
• Prepare detailed specifications and reproduction steps for escalated items such as product defects
• Identify potential resolution delays, take corrective action, and manage client communications
• Provide clear verbal and written communication to client support contacts
• Develop and document efficient methods for recurring issues
• Provide feedback on potential product development and enhancement areas
• Research complex issues using in-depth knowledge of Intapp solutions
• Engage appropriate resources to resolve high-priority or complex issues while maintaining client satisfaction

Client Support Engineer

• Provide responsive, discreet and personalized technology support for the CEO, senior executives, executive assistants and visiting leaders
• Own executive incidents and requests through resolution, coordinating specialist teams and vendors
• Prepare executive devices, collaboration tools, mobile devices and meeting environments for leadership sessions, board activities and critical business events
• Serve as the primary onsite IT contact for Charlotte employees, guests and office stakeholders
• Diagnose and resolve hardware, software, identity, connectivity, printing, mobile-device and collaboration issues across Windows and macOS
• Support onboarding, transfers and offboarding; maintain inventory, asset assignments and local technology stock
• Coordinate repairs, replacements, returns and secure disposal
• Plan and coordinate technology support for meetings, visitors, office events, business projects, implementations and UAT activities
• Perform approved onsite smart-hands activities for Infrastructure, Network, Cloud and Security teams
• Own daily operational readiness of Charlotte conference rooms and audiovisual systems
• Support company meetings, town halls and special events
• Work with the Client Support team in Cambridge and the Service Desk in India to provide global follow-the-sun support
• Work an assigned share of the global Client Support and Service Desk queue
• Support Microsoft Intune and Windows Autopilot through provisioning, testing, troubleshooting and feedback
• Use the approved ITSM platform and maintain accurate ticket documentation
• Reduce aged tickets and escalate blockers
• Create and maintain knowledge articles, standard operating procedures and user guidance
• Participate in endpoint lifecycle, office technology, M&A integration, UAT coordination and service-improvement projects
• Follow security, access-management, data-protection, software and asset-management policies
• Protect credentials and confidential information and escalate suspected security incidents
• Maintain audit-ready records
• Participate in major-incident response and business-continuity activities

Support Engineer jobs in North Carolina

Financial Reporting Support Analyst

Technical Support Enablement Manager

Technical Support Enablement Manager

Financial Reporting Support Analyst

Client Tech Support Engineer – Senior Professional II

Senior Client Tech Support Engineer

Support Engineer I

Senior Treasury Management Sales Support Analyst

Client Support Engineer

IT Client Support Technician