Support Engineer

• Provide first-line technical support to the global customer base
• Monitor and respond to support tickets through the ticketing system
• Perform initial troubleshooting and issue analysis
• Escalate complex issues to Tier 2 or Engineering when required
• Manage customer communication and provide timely updates according to SLA commitments
• Provide remote technical support to Field Service Engineers working onsite at customer locations

Technical Support Representative II, Italian, French, English

• Provide first-line technical support to a global customer base
• Monitor and respond to support tickets through the ticketing system
• Perform initial troubleshooting and issue analysis
• Escalate complex issues to Tier 2 or Engineering when required
• Manage customer communication and provide timely updates in accordance with SLA commitments
• Provide remote technical support to Field Service Engineers working onsite at customer locations

Technical Support Representative II, Spanish, Italian, English

• Provide first-line technical support to the global customer base
• Monitor and respond to support tickets through the ticketing system
• Perform initial troubleshooting and issue analysis
• Escalate complex issues to Tier 2 or Engineering when required
• Manage customer communication and ensure timely updates according to SLA commitments
• Provide remote technical support to Field Service Engineers working onsite at customer locations

Bilingual Technical Support Representative II, Spanish, English

• Provide first-line technical support to a global customer base
• Monitor and respond to support tickets through the ticketing system
• Perform initial troubleshooting and issue analysis
• Escalate complex issues to Tier 2 or Engineering when required
• Manage customer communication and provide timely updates according to SLA commitments
• Provide remote technical support to Field Service Engineers working onsite at customer locations

Technical Support Representative II, Italian, Portuguese, English

Technical Support Representative II – Spanish, Portuguese, English

• Provide first-line technical support to a global customer base
• Monitor and respond to support tickets through the ticketing system
• Perform initial troubleshooting and issue analysis
• Escalate complex issues to Tier 2 or Engineering when required
• Manage customer communication and provide timely updates in accordance with SLA commitments
• Provide remote technical support to Field Service Engineers while they work onsite at customer locations

Technical Support Representative II, Portuguese, English

Bilingual Technical Support Representative II, French, English

• Provide first-line technical support to a global customer base
• Monitor and respond to support tickets through the ticketing system
• Perform initial troubleshooting and issue analysis
• Escalate complex issues to Tier 2 or Engineering when required
• Manage customer communication and ensure timely updates in accordance with SLA commitments
• Provide remote technical support to Field Service Engineers while they work onsite at customer locations

Bilingual Technical Support Representative II, German, English

Bilingual Technical Support Representative II, Italian, English

• Handle Level 2 support calls and cases for enterprise administrators and partner teams from triage through resolution
• Troubleshoot deployment, configuration, and policy issues across a Zero Trust Workspace platform
• Investigate identity integration issues involving SSO, SAML, OIDC, and MFA
• Resolve network access issues involving proxies, DNS, TLS, and firewalls
• Reproduce complex bugs and provide engineering with clear steps, logs, and context
• Collaborate directly with implementation partners such as DXC on recurring client issues
• Create and maintain knowledge base articles and troubleshooting guides
• Participate in a follow-the-sun rotation with the US team, including weekend coverage

Support Engineer jobs in Romania