Support Engineer

• Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management
• Deliver in-person support at the Austin office, resolving hardware, software, and connectivity issues
• Provide executive-level support for devices, meetings, travel technology, and day-to-day systems
• Set up, configure, and maintain employee laptops, primarily macOS, using Jamf or similar MDM platforms
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications
• Manage onboarding and offboarding, including equipment provisioning, account setup, and welcome orientation
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email
• Collaborate with IT and Security on automation, process improvements, and internal documentation
• Automate repetitive processes for fast, accurate, and secure end-user support
• Ensure support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards

IT Support Engineer

• Serve as a first responder for critical operational events, including extended downtime, major equipment failures, startup/restart failures, and chronic defect, scrap, or throughput crises
• Deploy to any U.S. or Canada plant on short notice to assess conditions, stabilize operations, and execute corrective action
• Act as on-site technical leader during escalation events, partnering with Plant Managers, Operations Leaders, and Maintenance Leaders
• Lead root cause analysis and ensure corrective actions are implemented, verified, and sustained
• Provide hands-on technical leadership across blow molding, bottle processing, packaging, upstream/downstream assets, plant utilities, and support systems
• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and controls-related issues on the plant floor
• Execute corrective actions alongside plant teams
• Perform major preventive maintenance and overhaul work
• Operate blow mold production lines in emergency situations
• Build technical capability among operators and maintenance technicians
• Deliver hands-on training and improve operator and maintenance technical training programs
• Identify recurring issues and systemic gaps affecting safety, quality, cost, or delivery
• Implement standard work, processes, and controls to prevent recurrence
• Support sites in sustaining improvements after departure
• Reinforce safety, PPE, and environmental compliance
• Coordinate with equipment vendors and technical service providers
• Support vendor troubleshooting, parts strategy, and post-event learning
• Document root causes, corrective actions, and lessons learned from each deployment

Mechanical Support Technician

• Communicate with customers via chat, email, and phone
• Compare traffic signatures and attributes, including IP addresses, cookie variations, HTTP headers, and JavaScript footprints, to distinguish good traffic from malicious traffic
• Advise customers on filtering malicious traffic across OSI layers 3, 4, and 7 using Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting
• Work with Engineering and Operations teams to mitigate attacks, recommend mitigation steps, and apply appropriate mitigations
• Work with Engineering and Product teams to improve products and tools
• Support large and technically sophisticated customers with infrastructure threats, attacks, and technical problems across Cloudflare network security products

Network Security Support Engineer

• Provide primary technical and functional support via phone and email for routine client queries and application issues
• Investigate and resolve client problems promptly while providing updates on resolution progress
• Recognize complex technical issues and escalate them according to established protocols
• Maintain detailed records of client communications and technical solutions in the internal system
• Contribute to team best practices and the knowledge base
• Build and maintain deep product knowledge through relevant training
• Identify and report workflow enhancements, product improvements, and potential expansion sales opportunities
• Assist with issue troubleshooting and product release testing as directed by management

Product Support Analyst

• Provide white-glove L1-L3 IT support while sharing the support queue
• Design self-service workflows and L1 bots to eliminate repetitive tickets
• Administer Identity Providers for secure authentication and SSO
• Build automated, zero-touch onboarding and offboarding pipelines
• Engineer Mobile Device Management platforms
• Enforce endpoint security postures and build zero-touch provisioning
• Partner with the IT Manager and Security team on infrastructure scaling projects
• Respond to incidents and roll out new security initiatives
• Engineer automated IT workflows that support SOC 2 and PCI compliance
• Make foundational architectural decisions defining the company’s security posture

• Improve customer experience by providing installation information, site-specific information, and relevant contacts
• Address customer-relation challenges and escalate issues according to established protocols
• Deliver software services across pre-sales, post-sales, and service delivery support
• Provide tailored solutions to large enterprise, complex, or corporate accounts
• Use proactive monitoring techniques and tools to prevent problems and enhance customer experiences
• Provide site support for customer break-fix activities and technical assistance to third-party and authorized service providers
• Lead onsite escalation support when needed
• Resolve complex issues and recommend improvements
• Coordinate departmental work, mentor the team, and serve as an escalation point
• Identify improvement opportunities and assure effective business controls through review, analysis, and verification
• Coordinate functional work, assist various departments, monitor process execution, and foster positive working relationships

Field Technical Support Representative

• Improve the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support
• Provide comprehensive overviews of installation activities, site-specific information, and relevant contacts
• Address customer-relation challenges, provide guidance, and escalate issues according to established protocols
• Deliver tailored services to large enterprise, complex, or corporate accounts
• Use proactive monitoring techniques and tools to prevent problems and enhance customer experiences
• Provide site support for customer break-fix activities and technical assistance to third-party and authorized service providers
• Lead onsite escalation support when needed
• Resolve complex issues and recommend improvements
• Coordinate departmental work, mentor the team, and serve as an escalation point
• Identify improvement opportunities and assure effective business controls through review, analysis, and verification
• Coordinate functional work, assist various departments, monitor process execution, and foster positive working relationships

• Serve as the primary service and maintenance contact for Trane Technologies customers in a defined market
• Commission, troubleshoot, repair, and start up HVAC systems in commercial environments
• Coordinate with team leaders, project managers, and customers to understand on-site installation and repair requirements
• Forecast issues, gather materials, and synchronize on-site work
• Serve as the direct customer contact for assigned projects
• Identify, diagnose, and repair equipment and systems at customer locations
• Use software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair units
• Maintain flexibility for overtime, weekends, and occasional overnight stays
• Enforce safety standards
• Record the use, wear, and condition of company-issued and procured assets

HVAC Technician, Support Helper

• Ensure engineering technical E175 support to company clients and operators
• Identify, record, analyze, and evaluate service bulletins, reports, manuals, technical publications, criticisms, technical/operational problems, repair or change needs, and parts, components, or system replacement needs
• Analyze issues related to aircraft structures and aeronautical systems, generators and engines, avionics, electricity, costs, and economic viability
• Present and discuss alternative solutions for maintenance and modification problems
• Define deadlines and take necessary relevant measures
• Follow up off-site repair teams and guide contracted shops performing maintenance services
• Maintain technical and operational contacts with internal areas, company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, and maintenance mechanics
• Discuss alternative solutions to solve and prevent product development and maintenance problems
• Coordinate retrofit campaigns
• Clarify questions, follow up on, and control work development
• Qualify aircraft maintenance and repair shops by visiting facilities and evaluating infrastructure, materials, equipment, tools, customer service, and employee technical qualifications
• Prepare and deliver technical and operational training for aircraft maintenance personnel
• Prepare and conduct presentations for operators about technological improvements to company aircraft
• Prepare reports related to technical visits and expenses
• Stay current with avionics, electrical, power plant, structure systems, maintenance, parts, components, performance, and aircraft type technologies
• Consult and research manuals, specialized technical publications, and service bulletins
• Prepare and present reports, charts, graphics, and cost studies
• Maintain organized and updated files and databases
• Translate operator and reliability report terminology
• Participate in courses, seminars, and study groups
• Perform other duties as assigned

Customer Support Engineer

• Perform routine to complex maintenance, support, and development of contact center systems at local and cloud-based sites
• Work with technical teams, business units, and Digital teams during modification, troubleshooting, or repair of cloud-based application systems
• Identify system/application issues and provide technical assistance to engineers and end users
• Provide expert-level support to business units for contact center applications
• Coordinate with vendors regarding maintenance, modification, and implementation of contact center applications
• Collaborate with development teams and leadership to troubleshoot technical issues and conduct root cause analysis
• Improve customer engagement solutions, monitoring, and alerting
• Develop and implement solutions using cloud-native technologies, chatbots, and API-first architectures
• Evaluate existing designs, research new technologies, and provide technical recommendations
• Propose best practices and solutions for complex issues to program leadership and business stakeholders
• Maintain technical documentation using knowledge management tools
• Conduct proofs of concept for new capabilities and solutions
• Research, evaluate, and recommend enhancements and solutions
• Promote compliance with GMF policies and procedures
• Promote a cooperative and productive work environment

Support Engineer jobs in Texas

IT Support Engineer

Mechanical Support Technician

Network Security Support Engineer

Product Support Analyst

IT Support Engineer

Field Technical Support Representative

Field Technical Support Representative

HVAC Technician, Support Helper

Customer Support Engineer

Contact Center Support Engineer III