Support Specialist

• Serve as the primary BGS contact for issues identified by BCA partners, including Fleet Chief Office, In-Service Supply Chain, engineering, and customer support
• Analyze post-production supply chain data to define reorder points and quantities
• Enter, track, monitor, and coordinate customer material, delivery requirements, and customer orders
• Analyze supplier and/or customer data concerning products or services, including repair capabilities, capacity, and performance
• Manage fleet-wide issues involving short- and long-term challenges requiring BGS supply chain support without an existing plan
• Act as the BGS subject matter expert on fleet supportability and direct issues to the correct team
• Identify supportability issues through multiple sources, including Fleet Chief Office, engineering, service bulletins, AOG/sales, and supply-chain health
• Own development and project management of roll-out through final execution
• Define metrics and tracking mechanisms
• Establish stakeholders, action owners, and communication rhythm
• Define support plans and complete the path to execution

Fleet Support Program Specialist

• Serve as the primary BGS contact for issues identified by BCA partners, including the Fleet Chief Office, In-Service Supply Chain, engineering, and customer support
• Analyze post-production supply chain data to define reorder points and quantities
• Enter, track, monitor, and coordinate customer material, delivery requirements, and customer orders
• Analyze supplier and/or customer data regarding products or services, including repair capabilities, capacity, and performance
• Project-manage fleet-wide issues involving short- and long-term challenges requiring BGS supply chain support without an existing plan
• Act as a BGS subject matter expert on fleet supportability and direct issues to the correct team
• Identify supportability issues through fleet, engineering, service bulletin, AOG/sales, and supply-chain health indicators
• Own development and project management of rollouts through final execution
• Define metrics and tracking mechanisms
• Define support plans and complete paths to execution
• Establish stakeholders, action owners, and communication rhythm

• Manage Microsoft 365 operations, including identity and access, Teams administration, security configurations, and platform updates.
• Administer and optimize Jira, including workflows, schemes, permissions, fields, automation rules, and governance controls.
• Serve as the escalation point for complex user support issues across devices, applications, identity, and collaboration platforms.
• Lead methodical root-cause analysis for recurring or high-impact incidents; document resolutions, patterns, and lessons learned.
• Maintain DocuSign templates, permissions, routing workflows, and integrations, ensuring compliance with internal standards.
• Proactively monitor system health, resolve errors, apply patches/updates, and mitigate risks before they impact users.
• Collaborate with the Manager, User Engagement Specialist, and Security Manager to operationalize governance and improve user enablement.
• Create and maintain clear documentation for systems, troubleshooting processes, and common support scenarios.
• Mentor Tier 1/2 support staff, improving consistency, troubleshooting capability, and ticket quality.
• Participate in cross-training to support Smartsheet, Miro, and other productivity platforms within the internal applications portfolio.
• Contribute to continuous improvement by identifying automation opportunities, simplifying processes, and refining support workflows.
• Communicate clearly with users and stakeholders, setting expectations, explaining technical issues in accessible language, and ensuring positive service experiences.

Senior Support Solutions Specialist

• Complete basic customer requests and website installations while delivering a positive customer experience through clear communication and exceptional customer service
• Provide Tier 1 technical support for basic customer requests, product setup, and deployment activities across Protomiq products
• Submit and manage third-party technical configuration requests
• Configure website plugins, integrations, and tools according to company standards and customer requirements
• Perform quality assurance checks to confirm accurate account and plugin setups
• Maintain accurate notes, status updates, and account documentation within internal systems
• Collaborate with the Tier 2 team to advance technical and operational skill levels
• Assist with website installations
• Manage third-party technical requests to ensure accurate and timely task resolutions

Support/Deployment Specialist, Tier 1

• Ramp up on new client/partner programs and maintain current knowledge across the portfolio
• Guide new learners through onboarding and provide ongoing information, encouragement, and support
• Design and execute intervention and follow-up strategies through email, SMS, and phone to improve retention and completion
• Track and evaluate intervention results and refine approaches for retention and engagement
• Support refinement and development of AI-powered learner support tools
• Surface learner feedback to Marketing, Product, and other relevant internal teams
• Collaborate cross-functionally with Support, Program, Product, and Marketing teams to resolve learner-reported issues
• Monitor learner engagement metrics and outcomes
• Identify opportunities to clarify marketing and flag product bugs

Senior Learner Support, Outreach Specialist

• Analyze, design, recommend, and implement specialized and advanced technologies supporting the University’s teaching and learning mission
• Lead software upgrades and equipment replacements
• Consult with faculty to implement system enhancements and modifications
• Provide system administration for academic systems and applications
• Conduct advanced-level troubleshooting to mitigate equipment failures and improve processes
• Review and create user guidelines and standard operating procedures for supported hardware infrastructure and academic applications
• Evaluate diagnostics and monitoring tools and recommend ways to prevent incidents and outages
• Design and implement preventative maintenance processes and procedures
• Analyze and share repair and maintenance activity data and associated expenses for future planning
• Research software and hardware systems to build staff competencies and efficiencies and meet service level standards
• Advise and consult with faculty on best practices in classroom and instructional technologies
• Assist in training student staff to provide agreed-upon and monitored service levels
• Configure and maintain images and/or systems with up-to-date supported software and security
• Prepare, organize, and deploy hardware upgrades and replacements
• Develop and coordinate one-on-one and group training sessions for faculty, staff, and students
• Partner with vendors and departments on technology design
• Perform related responsibilities as required

Academic Technology Specialist II – AV Support

• Support Fires Mission & Program Integration FCoE/PM SWAR/C5ISR RTI
• Translate warfighters’ needs into actionable science and technology initiatives
• Mature emerging targeting, sensing, and network technologies
• Identify modern operational gaps and integrate technologies into the Fires enterprise
• Coordinate with leadership
• Act as primary integrator
• Collaborate with stakeholders
• Plan and execute tests
• Provide subject matter expertise
• Develop training
• Assist in documentation
• Assess DOTML-PF impacts
• Ensure simulation accuracy
• Communicate with doctrine writers
• Analyze threats
• Oversee programs
• Present briefings
• Review documents

Fire Support Sensor Integration Specialist

• Handle calls from providers and answer questions about network joining, contracts, enrollment, billing, member information, EHR navigation, claims submissions, authorization requests, onboarding, technology platforms, and NCTracks
• Provide coverage of the Provider Network Helpdesk phone within department expectations
• Guide providers through credentialing initiation during network expansion
• Assist providers with EHR and other portal platforms
• Respond to written and email information requests
• Help providers navigate the provider handbook, Alliance website, forms lists, and other resources
• Troubleshoot basic IT issues, including password resets and changes
• Respond to questions regarding claims and utilization management requirements
• Research agency procedures, software, and agency contacts to answer complex provider questions
• Identify and report Helpdesk request and communication trends to the Supervisor
• Contact providers regarding EHR calendar use and agency listing maintenance
• Maintain departmental resources and provide administrative support
• Maintain provider specialty lists and the departmental Agency Listing
• Maintain the insurance tracking database, current availability, and provider contract status
• Document work in supported software to meet oversight-agency expectations
• Screen and route materials; provide receptionist and telephone services
• Proofread documents as requested
• Monitor and complete tasks related to incoming department-inbox emails

Support Specialist jobs in United States

Fleet Support Program Specialist

Fleet Support Program Specialist

Senior Support Solutions Specialist

Support/Deployment Specialist, Tier 1

Senior Learner Support, Outreach Specialist

Academic Technology Specialist II – AV Support

Fire Support Sensor Integration Specialist

Provider Support Line Specialist