Technical Account Manager

• Own operational technical account management across Affirm’s strategic alliance portfolio, including alerting, monitoring, troubleshooting, and technical inquiries
• Deliver against SLAs and proactively surface technical risks
• Investigate issues and perform root-cause analysis across logs, queries, and integration data
• Own issue resolution end to end and escalate to cross-functional partners or executives when needed
• Drive technical initiatives with internal and merchant stakeholders for launches, expansions, promotions, product adoption, and integration optimization
• Design and deliver high-scope custom integration solutions based on Affirm’s standard integrations
• Act as technical lead for internal projects and execute project roadmaps
• Create and update playbooks, runbooks, alerting, and UAT certification plans
• Partner with Product and Engineering to prioritize projects and influence the roadmap as the merchant voice
• Mentor less-experienced TAMs and contribute to interviewing and team development
• Progressively assume end-to-end ownership of a dedicated strategic alliance account book over the first 6–12 months

Explore Senior Technical Account Manager – Strategic Alliances at Affirm. Review requirements and application details.

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