Technical Program Manager

• Serve as Augment's subject-matter expert for Lloyds market processing, including UMRs, premium and claims processing, market messaging, bureau practices, and related controls
• Review new Lloyds placements for operational readiness and identify missing data, incomplete documentation, process dependencies, and execution risks
• Coordinate accurate setup and ongoing servicing of Lloyds contracts, endorsements, premium movements, claims movements, and bordereaux
• Collaborate with broking, Client Solutions, Wordings, Legal and Compliance, Technical Accounting, and external market counterparts to resolve exceptions
• Own reconciliations, exception management, and root-cause analysis for Lloyds operational breaks
• Drive operational issues through to resolution
• Create process standards, checklists, controls, and training to embed Lloyds expertise across the organization
• Advise leadership on Lloyds operational implications of new products, client structures, delegated authorities, and systems changes
• Help design scalable workflows and data requirements suitable for automation while maintaining market and regulatory discipline
• Own the operational integrity of Lloyds business across the placement and servicing lifecycle
• Ensure data, documentation, identifiers, processing steps, and financial flows are complete, accurate, and aligned with Lloyds market requirements

Technical Operations Manager

• Lead the Technical Operations function across digital workplace, infrastructure, cloud platforms, application support, integration and database services
• Own operational performance, service maturity, customer outcomes and delivery against agreed service commitments
• Manage grouped operational leads as one function and establish consistent standards for service ownership, observability, automation, escalation and continual improvement
• Use monitoring, observability, incident, problem and capacity data to assess service health and guide corrective action
• Reduce recurring incidents, alert noise and manual effort through improved runbooks, automation and standard operating practices
• Evidence service performance, operational risk and improvement progress through reporting, service reviews and outcome-based measures
• Own operational readiness for new customers, services and changes, including monitoring, knowledge, access, support models, escalation paths and acceptance criteria
• Coordinate patching, maintenance, lifecycle, capacity and vulnerability-remediation activity
• Identify project delivery, development activity, material change and out-of-scope demand requiring separate governance or commercial treatment
• Recruit, coach, develop and performance-manage Technical Operations leadership and engineering teams
• Direct workload, priorities, escalations and major-incident response
• Deliver reliable, high-quality technology services across the business

• Partner directly with the BISO to evaluate, refine, and drive the security roadmap
• Propose strategic updates to support rapid business growth
• Lead core security projects across the CTO Office, engineering leads, SecOps, and threat/vulnerability management
• Define and roll out security guardrails, risk assessments, and safe-use practices for AI/LLM adoption
• Ensure technical security controls satisfy ISO 27001, ISO42001, SOC 1/2, PCI DSS & 3DS, CSA C-STAR, and DORA
• Translate high-level security requirements into practical guidance for engineering teams
• Drive critical technical work streams and own project milestones from inception through operational handover
• Collaborate with engineering, SecOps, threat and vulnerability management, and broader group functions
• Champion secure innovation and technical compliance across key financial standards

Principal Security Programme Manager – Technical Lead

• Lead end-to-end delivery of network upgrades and infrastructure changes across the M&S distribution centre estate
• Develop joined-up delivery plans and coordinate activities and dependencies across technology programmes, suppliers and operational teams
• Partner with GIST, engineering, architecture and logistics teams to align solutions, deployment schedules and business priorities
• Champion effective governance and proactive risk management, providing visibility of progress, issues and key decisions
• Coordinate suppliers, site deployments and transition activities while minimising disruption to logistics operations
• Manage dependencies, delivery risks and operational impacts across interconnected initiatives
• Drive infrastructure transformation outcomes supporting supply chain growth and resilience

Senior Technical Program Manager – Connectivity Transformation

• Lead end-to-end delivery of technology programmes and initiatives against agreed scope, timelines and quality measures
• Shape delivery plans from approved business requirements
• Establish effective governance, reporting and delivery rhythms
• Coordinate work across multiple teams, suppliers and partners
• Manage dependencies and maintain alignment throughout delivery
• Manage risks, issues, assumptions and changes
• Provide recommendations and timely escalation
• Lead stakeholder communication, implementation planning and operational readiness
• Drive continuous improvement through lessons learned

Technical Program Manager – International

• Develop repeatable approaches for defining technical program plans across the Chief Technologist Organization
• Connect technical leaders’ plans to broader organizational priorities and strategy
• Translate requirements from AVEVA teams and customers into tangible technical programs
• Track initiative progress and maintain documentation and dashboards
• Identify and escalate risks, bottlenecks, and scaling issues
• Establish and run review, decision, and prioritization cadences
• Ensure initiatives follow privacy, security, and responsible-technology guidelines
• Build relationships across teams and manage dependencies between initiatives
• Provide operational support for AVEVA’s AI Capabilities Operating Committee
• Report to the VP, Strategic Programs & Operations