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Claims PL Casualty Complex Representative
Grange Insurance
Posted: 9/15/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in adjusting auto and property claims, ensuring accurate policy interpretation and effective negotiation with various stakeholders. Maintains compliance with industry standards while delivering exceptional customer service and managing claims efficiently.
Highest-signal resume keywords
Insurance Adjusting ExperienceChartered Insurance Professional (CIP) DesignationInvestigative SkillsNegotiation SkillsCustomer Service Skills
About the role
Key responsibilities & impact- Provide exceptional customer service
- Interpret policy wordings, determine policy coverage, and ensure appropriate reserving
- Investigate losses to determine liability
- Evaluate information from appraisers, third-party adjusters, contractors, and repair facilities to quantify losses
- Negotiate with insureds, claimants, lawyers, and insurers
- Coordinate services with vendors and service providers
- Adjust claims from inception to completion proactively
- Maintain accurate records according to company standards and policies within the claims system
- Remain up to date with legislative changes and insurance industry trends
- Deliver fair and equitable adjustment of moderately complex auto and/or property claims through telephone and written correspondence
Requirements
What you’ll need- Minimum 2 years insurance adjusting experience
- Working toward Chartered Insurance Professional (CIP) designation
- Effective customer service skills including empathy and concern for our customers
- Strong written and oral communication skills
- Strong investigative and analytical skills
- Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Detail oriented with a critical degree of accuracy regarding data entry
- Strong negotiation skills
- College/University degree is preferred
- Ability to work remotely from a state where W Insurance Company currently operates in the U.S. or a state where the company has the ability to run payroll
- Must comply with applicable work authorization and E-Verify requirements
Benefits
Comp & perks- Health coverage for medical, dental, vision
- 401(K), Roth 401 (k) saving plan with company match
- Remote work opportunities
- Tuition assistance
- Employee appreciation and recognition
- Overtime pay for hours worked in excess of 40 hours in a workweek or more than 8 hours in a workday
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustmentPolicy InterpretationLoss InvestigationData Entry AccuracyRecord Maintenance
Soft Skills
Effective CommunicationTime ManagementOrganizational SkillsEmpathyAnalytical Skills
Certifications & Qualifications
Chartered Insurance Professional (CIP)
Industry Keywords
Insurance Industry TrendsLegislative ChangesVendor CoordinationClaims SystemRemote Work Compliance