ABC Legal Services

Customer Support

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.
• Work in Skye, the in-house application, to process documents, add informative updates/notes, and perform data entry.
• Manage incoming and outgoing phone calls to assist courts and customers.
• Relay updated information from courts to process servers and customers.
• Collaborate with team members to identify root causes and process inefficiencies.
• Navigate and understand court dockets; download court documents and import them into the internal application.
• Perform other job-related duties as assigned.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with court personnel, attorneys, and other clients.
• Work in Skye, the in-house application, to process documents, add informative updates/notes, and perform data-entry tasks accurately.
• Manage consistent incoming and outgoing phone calls with courts and customers.
• Relay updated information from courts to process servers and customers.
• Collaborate with team members to identify root causes and process inefficiencies in document workflows.
• Navigate and understand court dockets, download court documents, and import them into the internal application.
• Perform other job-related duties as assigned.

Operations

• Own supply and demand balance across Arizona and Texas
• Identify coverage gaps, recruit process servers, set dispatch strategy, and grow server capacity
• Detect performance problems early and diagnose root causes
• Maintain relationships with the region's highest-volume process servers
• Lead incident response for app outages, dispatch bottlenecks, and weather disruptions
• Run marketplace pilots, track results, and report findings with project managers
• Manage the regional incentive budget and flag overspend
• Report on coverage gap closure, service-level attainment, and market health
• Directly manage W2 staff, including approving timecards and conducting performance reviews
• Feed regional learnings into incentive design, dispatch rules, and pay structures across other markets

Regional Operations Manager – Process Server Network

General

• Provide support, training and education to underperforming process servers based on key metrics
• Communicate directly with process servers, providing coaching and meaningful feedback
• Field process-server questions and resolve blockers
• Ensure process servers understand expectations and adjustment timeframes
• Set clear expectations for underperforming servers
• Review assigned reports daily
• Reach out to disengaged servers to identify and resolve reasons they are not attempting jobs timely
• Hold servers accountable to directly impact performance
• Track and communicate blockers to the leadership team
• Work closely with Recruiting when additional coverage is needed
• Own process server network performance through data-driven performance management

Court Support Specialist

Court Support Specialist

Court Support Specialist

Court Support Specialist

Regional Operations Manager – Process Server Network

Process Server Performance Specialist