ABC Legal Services

Data Entry

• Review and file legal documents using internal systems and email
• Participate in ongoing training to expand knowledge of industry and process
• Investigate discrepancies as they arise
• Complete additional projects as assigned
• Collaborate with the e-Fulfillment and e-Filing team on projects, resolve issues, and meet common goals

Data Entry Specialist

• Review and file legal documents using internal systems and email
• Participate in ongoing training to expand knowledge of industry and process
• Investigate discrepancies as they arise
• Complete additional projects as assigned
• Collaborate with the e-Fulfillment and e-Filing team on projects, issue resolution, and common goals

Customer Support

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Correct errors, follow up with process servers, move orders along, and provide information and updates
• Work with other teams to ensure all necessary tasks are completed on orders
• Perform other job-related duties as assigned

Customer Service Representative

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

General

• Monitor skye (internal application) task board to identify aging unclaimed jobs
• Identify a server to claim jobs by contacting primary and nearby servers using skye, maps, text, phone, and email
• Identify jobs that cannot be claimed due to missing customer information or other dispatch-blocking issues
• Resolve issues and escalate to teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed zip codes in assigned states and coordinate with county servers and regional recruiters
• Notify recruiters about locations needing additional coverage due to volume, unclaimed zip codes, offline vendors, sheriff dispatches, or poor local-server performance

Dispatch Coordinator

• Monitor the Skye internal application task board to identify aging unclaimed jobs
• Identify servers to claim jobs by contacting primary and nearby servers through Skye, maps, text, phone, and email
• Identify jobs that cannot be claimed because of missing customer information or other dispatch barriers
• Resolve issues and escalate them to relevant teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed ZIP codes in assigned states and coordinate with county servers and the regional recruiter
• Notify the recruiter about locations requiring additional coverage due to volume, unclaimed ZIP codes, offline vendors, sheriff dispatches, or poor local-server performance
• Coordinate frequently with servers and internal partners to keep legal-document delivery operations running smoothly

• Monitor skye internal application task board to identify aging unclaimed jobs
• Identify servers to claim jobs by contacting primary and nearby servers through skye, maps, text, phone, and email
• Identify jobs unable to be claimed because of missing customer information or other dispatch blockers
• Resolve issues and escalate to teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed zip codes in assigned states and coordinate with county servers and regional recruiters
• Notify recruiters of locations needing additional coverage due to volume, unclaimed zip codes, offline vendors, sheriff dispatches, or poor local server performance

• Monitor Skye internal application task board to identify aging unclaimed jobs
• Identify servers to claim jobs using Skye, maps, text, phone, and email
• Identify jobs blocked by missing customer or server information
• Resolve issues and escalate to teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed zip codes in assigned states and coordinate with servers and regional recruiters
• Notify recruiters about locations needing additional coverage

• Monitor the Skye internal application task board to identify aging unclaimed jobs
• Identify process servers to claim jobs by contacting primary and nearby servers via Skye, map tools, text, phone, and email
• Identify jobs that cannot be claimed because of missing customer information or other dispatch-blocking issues
• Resolve issues and escalate them to appropriate teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed zip codes in assigned states and coordinate with servers and regional recruiters
• Notify recruiters about locations requiring additional coverage due to volume, unclaimed zip codes, offline vendors, sheriff dispatches, or poor local server performance

• Monitor skye (internal application) task board to identify aging unclaimed jobs
• Identify servers to claim jobs by contacting primary and nearby servers using skye, maps, text, phone, and email
• Identify jobs unable to be claimed due to missing customer information or other dispatch-blocking issues
• Resolve issues and escalate to teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed zip codes in assigned states and coordinate with servers and regional recruiters
• Notify recruiters about locations needing additional coverage due to volume, unclaimed zip codes, offline vendors, sheriff dispatches, or poor local-server performance

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

• Monitor skye internal application task board to identify aging unclaimed jobs
• Identify servers to claim jobs using skye, maps, text, phone, and email
• Identify jobs blocked by missing customer information or other dispatch issues
• Resolve issues and escalate them to appropriate teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed zip codes in assigned states and coordinate with servers and regional recruiters
• Notify recruiters about locations needing additional coverage or experiencing performance issues

• Monitor skye internal application task board to identify aging unclaimed jobs
• Identify servers to claim jobs by contacting primary and nearby servers using skye, maps, text, phone, and email
• Identify jobs that cannot be claimed because of missing customer information or other dispatch-blocking issues
• Resolve issues and escalate to teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed zip codes in assigned states and coordinate with servers and regional recruiters
• Notify recruiters about locations needing additional coverage due to volume, unclaimed zip codes, offline vendors, sheriff dispatches, or poor local server performance

• Monitor Skye internal application task board to identify aging unclaimed jobs
• Identify servers to claim jobs by contacting primary and nearby servers using Skye, maps, text, phone, and email
• Identify jobs that cannot be claimed because of missing customer information or other dispatch-blocking issues
• Resolve issues and escalate to teams when needed
• Monitor and report trends in stuck jobs
• Review unclaimed ZIP codes in assigned states and coordinate with county servers and the regional recruiter
• Notify the recruiter of locations needing additional coverage due to volume, unclaimed ZIP codes, offline vendors, sheriff dispatches, or poor local-server performance
• Coordinate and communicate frequently with servers and internal partners to keep operations running smoothly