Ace Hardware Corporation

Outside Sales

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and other B2B capabilities
• Represent Ace for Business professionally and with a customer-focused approach
• Communicate with participating Ace retailers regarding customer opportunities, order needs, fulfillment timing, and follow-up activity
• Provide visibility into customer activity and recommend next steps for retailers
• Recommend B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute the sales process, including prospecting, qualification, customer meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up on customer questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, or process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts

B2B – Outside Sales Representative

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and B2B capabilities
• Represent Ace for Business professionally and with a customer-focused approach
• Coordinate with participating Ace retailers on customer opportunities, order needs, fulfillment timing, and follow-up activity
• Provide visibility into customer activity and recommended next steps
• Recommend approaches for B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute the sales process including prospecting, qualification, customer meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up on customer questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, or process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts

B2B Outside Sales Representative

Account Manager

• Grow profitable sales with current and new Emery Jensen customers in Maryland and Delaware
• Deliver annual sales and profit objectives through a strategic sales plan
• Engage retailers and increase the Emery Jensen customer base within a defined geographic territory
• Execute and implement new programs at the store level
• Represent Emery Jensen professionally and ethically in day-to-day activities
• Develop and foster relationships with key decision makers
• Organize and prioritize weekly customer visits
• Maintain working knowledge of the territory and new and existing business
• Communicate successes and challenges to the Emery Jensen Leadership Team
• Work with Sales Support, the Care Center, and internal business partners to resolve customer issues and questions
• Collaborate with Emery Jensen team members to share ideas and sales successes
• Exercise sound judgment regarding travel, entertainment, vehicle, and other expenses

Territory Manager – Maryland, Washington DC

• Grow profitable sales with current and new Emery Jensen customers in Maryland and Delaware
• Deliver annual sales and profit objectives through a strategic sales plan
• Engage retailers and increase the Emery Jensen customer base within a defined geographic territory
• Execute and implement new programs at the store level
• Represent Emery Jensen professionally and ethically
• Develop relationships with key decision makers to grow Emery Jensen business
• Organize and prioritize weekly customer visits
• Maintain working knowledge of the territory and new and existing business
• Communicate successes and challenges to the Emery Jensen Leadership Team
• Work with Sales Support, the Care Center, and internal business partners to resolve customer issues
• Collaborate with team members to share ideas and sales successes
• Exercise sound judgment regarding travel, entertainment, car, and other expenses

Sales

• Lead the performance and development of all sales team members in the assigned geography/market
• Achieve revenue and operating expense budgets, with shared responsibility for profitability budgets
• Build world-class sales teams and coach effectively
• Execute the sales management process and position the Emery Jensen value proposition with customers
• Achieve sales growth targets through a group of field sales Territory Managers
• Manage the operating expense budget and ensure expense growth is slower than annual sales growth
• Provide guidance on pricing and profitability
• Build and maintain a talented team of Territory Managers
• Oversee and remain accountable for Territory Manager talent and development
• Hold Territory Managers accountable for sales plans, customer-base growth and profitable sales growth
• Build strategic plans aligned with Emery Jensen’s annual strategic plan
• Align the sales team to the plan, execute it, and check and adjust execution to maximize results
• Understand markets, competitive landscape, customer channels and economic conditions
• Adjust strategic plans based on market and economic factors

Director of Sales

• Lead the performance and development of all sales team members in the assigned geography/market
• Achieve revenue and operating expense budgets, with shared responsibility for profitability budgets
• Build world-class sales teams and coach team members
• Execute the sales management process and position the Emery Jensen value proposition to convert customer business
• Achieve sales growth targets through field sales Territory Managers
• Manage the operating expense budget and meet expense management targets
• Provide guidance on pricing and profitability
• Build and maintain a highly talented Territory Manager team
• Oversee and remain accountable for Territory Manager talent and development
• Hold Territory Managers accountable for sales plans, customer-base growth, and profitable sales growth
• Build and execute strategic plans aligned with Emery Jensen’s annual strategic plan
• Understand market competition, customer channels, and economic conditions; adjust plans accordingly