Ace Hardware Corporation

Account Manager

• Grow profitable sales with current and new Emery Jensen customers in Minneapolis and Rochester, Minnesota
• Develop strategic sales plans to engage retailers and increase the customer base within a defined territory
• Drive sales through weekly warehouse orders, convention sales opportunities, drop-ship programs, and promotional programs
• Analyze retailers and develop customer-specific sales strategies and solutions
• Deliver annual sales and profit objectives
• Represent Emery Jensen professionally and ethically in daily activities
• Develop relationships with key decision makers
• Identify new business opportunities and customers
• Organize and prioritize weekly customer sales routes and calls
• Communicate successes and challenges to the Emery Jensen Leadership Team
• Collaborate with Sales Support, the Care Center, and internal business partners to resolve customer issues
• Share ideas and sales successes with Emery Jensen team members
• Manage travel, entertainment, and vehicle expenses responsibly
• Attend industry trade shows as necessary, including the National Hardware Show and IGC Show

Territory Manager

• Grow profitable sales with current and new Emery Jensen customers in Minneapolis and Rochester
• Develop strategic sales plans to achieve annual sales and profit objectives
• Engage retailers and increase the Emery Jensen Distribution customer base within a defined territory
• Represent Emery Jensen professionally and ethically
• Develop relationships with key decision makers
• Identify new business opportunities and customers
• Organize weekly customer sales routes and calls
• Drive sales through warehouse orders, convention sales, drop-ship programs, and promotional programs
• Analyze retailers and develop customer-specific sales strategies and solutions
• Communicate successes and challenges to the Emery Jensen Leadership Team
• Collaborate with Sales Support, the Care Center, and internal business partners to resolve customer issues
• Share ideas and sales successes with Emery Jensen team members
• Attend industry trade shows and related events as needed
• Exercise sound judgment regarding travel, entertainment, and vehicle expenses

Sales

• Execute merchandising plans, planograms, and retail resets
• Maintain in-store product presentation, pricing, signage, and promotional displays
• Identify opportunities to improve sales, inventory turns, and category performance
• Write and recommend product orders supporting customer needs
• Support new product introductions and store conversion initiatives
• Partner with store teams to resolve inventory, shipping, claims, and product issues
• Monitor and communicate sales trends, customer feedback, and market insights
• Verify planogram accuracy and order missing items as needed
• Assist with new store openings, special events, and promotional activities
• Travel throughout the assigned territory to support customer locations
• Collaborate with store teams, Territory Managers, and Sales Directors to create a best-in-class retail experience

Retail Sales Specialist

Outside Sales

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and other B2B capabilities
• Represent Ace for Business professionally and with a customer-focused approach
• Coordinate with participating Ace retailers regarding customer opportunities, order needs, fulfillment timing, and follow-up activity
• Provide retailer recommendations related to B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute prospecting, qualification, customer meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs to identify practical solutions
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up with business customers and coordinate on customer questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, or process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts

B2B – Outside Sales Representative

Manager

• Manage the business development process for California
• Increase Ace’s market share through the new store growth strategy
• Recruit, educate, and motivate potential candidates
• Develop business plans and consult with existing Ace retailers, new investors, and competitor conversion or acquisition candidates
• Assess prospects’ business acumen, character, competence, and financial wherewithal
• Finalize and close new business opportunities
• Execute technical operating procedures from Interest-to-Application
• Conduct demographic analysis, trade potential assessment, sales forecasting, site audits, and expansion area notifications
• Create pro formas and secure stakeholder approvals
• Execute letters of intent and assist with securing financing
• Complete Ace membership applications according to standard operating procedures
• Pursue market opportunities involving potential candidates, open markets, real estate sites, lenders, brokers, and public relations
• Create market momentum through market diligence and Ace advocacy with stakeholders
• Collaborate with Retail Operations leadership and field teams

Market Development Manager

• Consult with Ace Retailers to maximize retail sales, profits, and Ace wholesale sales
• Meet regularly with Retailers to assess business needs, develop recommended solutions, create action plans, and ensure voluntary execution
• Assess retailer needs, market conditions, and the competitive landscape
• Identify strategies to maximize retailer sales and profits
• Coach Retailers on implementing recommended voluntary actions
• Consult with Retailers to ensure fundamental business and retail techniques are executed, including gross margin, cash flow, expense management, return on investment, customer service, brand management, advertising, merchandise mix, plan-o-grams, labor optimization, and inventory management
• Serve as the Corporate liaison to Retailers and advocate for Retailers
• Assure successful Retailer loyalty and coordinate execution of Corporate initiatives and programs
• Lead and influence Retailers regarding retrofits, relocations, expansions, branch locations, and owner succession planning

District Manager – W. NY & Upstate/W. PA

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and other B2B capabilities
• Communicate with participating Ace retailers regarding customer opportunities, order needs, fulfillment timing, and follow-up activity
• Provide visibility into customer activity and recommended next steps
• Recommend improvements to B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute prospecting, qualification, customer meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up with business customers and coordinate on customer questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, or process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts

B2B Outside Sales Representative

Customer Support

• Provide unmatched customer service
• Ensure the service department provides exceptional customer service through inventive problem solving and clear communication
• Learn all services and product offerings to effectively communicate with customers
• Respond to customer inquiries by email or telephone
• Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns
• Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements
• Maintain professionalism with clients and establish positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and company policy changes
• Problem-solve and turn frustrated clients into repeat customers
• Complete special projects and perform other assigned duties

Customer Service Representative

• Grow profitable sales with current and new Emery Jensen customers in the Northeast Region
• Drive sales through weekly warehouse orders, conventional sales opportunities, drop-ship programs, and promotional programs
• Analyze each retailer/pro and develop sales strategies and solutions based on customer needs
• Deliver annual sales and profit objectives through a strategic sales plan
• Increase the Emery Jensen Distribution customer base within a defined geographic territory
• Develop and foster relationships with owners and key decision makers
• Visit core customers at least every 30 days
• Organize and prioritize weekly customer sales routes and calls
• Enter leads, new business opportunities, prospect visits, and core store visits in Salesforce every Friday at noon
• Complete 1–2 prospect visits per week
• Complete an average of 8–10 store visits weekly
• Represent Emery Jensen professionally and ethically
• Communicate successes and challenges to the Emery Jensen Leadership Team
• Work with Sales Support, the Care Center, and internal business partners to resolve customer issues
• Collaborate with team members to share ideas and sales successes
• Attend industry-related trade shows and events as necessary
• Manage travel and entertainment, vehicle, and other expenses responsibly

Territory Manager, Northeast Region

• Grow profitable sales with current and new Emery Jensen customers in the Northeast Region
• Drive sales through weekly warehouse orders, conventional sales opportunities, drop-ship programs, and promotional programs
• Analyze each retailer/pro and develop customer-specific sales strategies and solutions
• Deliver annual sales and profit objectives through strategic sales planning
• Develop and foster relationships with owners and key decision makers
• Visit core customers at least every 30 days
• Organize and prioritize weekly customer sales routes and calls
• Enter leads, new business opportunities, prospect visits, and core store visits in Salesforce by Friday at noon
• Complete 1–2 prospect visits per week
• Complete an average of 8–10 store visits weekly
• Represent Emery Jensen professionally and ethically
• Communicate successes and challenges to the Emery Jensen Leadership Team
• Collaborate with Sales Support, the Care Center, and other internal business partners to resolve customer issues
• Share ideas and sales successes with team members
• Attend industry trade shows and related events as necessary
• Manage travel and entertainment, car, and other expenses responsibly

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions available through participating Ace retailers
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and other B2B capabilities
• Communicate with participating Ace retailers about customer opportunities, order needs, fulfillment timing, and follow-up activity
• Provide recommendations regarding B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute prospecting, qualification, customer meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up with business customers and coordinate on customer questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, or process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and other B2B capabilities
• Represent Ace for Business professionally and in a customer-focused manner
• Communicate with participating Ace retailers about customer opportunities, order needs, fulfillment timing, and follow-up activity
• Recommend improvements to B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute prospecting, qualification, customer meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up on customer questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, and process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts

B2B - Outside Sales Representative

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and B2B capabilities
• Represent Ace for Business professionally and in a customer-focused manner
• Coordinate with participating Ace retailers regarding customer opportunities, order needs, fulfillment timing, and follow-up activity
• Provide visibility into customer activity and recommended next steps
• Recommend improvements for B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute prospecting, qualification, customer meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up with customers and coordinate on questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, or process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and other B2B capabilities
• Represent Ace for Business professionally and with a customer-focused approach
• Coordinate with participating Ace retailers regarding customer opportunities, order needs, fulfillment timing, and follow-up activity
• Provide visibility into customer activity and recommended next steps
• Recommend improvements for B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute the sales process including prospecting, qualification, customer meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up with business customers and coordinate on questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, or process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts

Outside Sales Representative, B2B

• Identify, contact, and develop business customers within an assigned market or territory
• Build a pipeline of prospects and active accounts using customer data, market knowledge, referrals, CRM activity, and retailer input
• Conduct customer discovery, site visits, needs assessments, quote follow-up, and account planning
• Understand customer operations and recommend relevant Ace products, services, programs, and solutions
• Connect customers with product categories, vendor resources, special order options, delivery or fulfillment options, trade credit, digital tools, and B2B capabilities
• Represent Ace for Business professionally and with a customer-focused approach
• Coordinate with participating Ace retailers on customer opportunities, order needs, fulfillment timing, and follow-up
• Provide recommendations regarding B2B lead identification, customer information capture, opportunity routing, customer handoff, and service expectations
• Execute the sales process from prospecting and qualification through meetings, opportunity tracking, quote follow-up, order coordination, and post-sale account development
• Maintain accurate CRM records, sales notes, customer activity, pipeline status, and next-step actions
• Use sales data, customer history, and pipeline information to prioritize accounts and recommend growth actions
• Leverage vendor representatives, product experts, sourcing support, category initiatives, and Ace B2B programs
• Connect customers and retailers to product training, sales events, special order support, and account-specific resources
• Support adoption of B2B digital tools, trade credit, e-commerce features, vendor programs, and customer growth initiatives
• Follow up on customer questions, order status, delivery expectations, service needs, and issue resolution
• Escalate service gaps, product needs, or process barriers through appropriate Ace and retailer contacts
• Provide regular updates to the Field Sales Manager, Ace B2B leadership, and participating retailer contacts