AdaptHealth

Intake Specialist

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

Insurance

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply knowledge of payer requirements to ensure compliant service delivery
• Maintain accurate, timely patient information and communications in electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams to facilitate referrals and intake
• Navigate multiple EMR and online systems to obtain and manage documentation
• Select appropriate shipping and delivery methods according to company procedures
• Answer incoming calls and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours
• Follow company policies and procedures and perform other related duties as assigned

Intake Specialist – Insurance Verification

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

General

• Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment
• Manage appointments for new equipment and multi-visit installations for complex medical devices
• Arrange routine maintenance visits, equipment exchanges, and compliance checks
• Schedule pickup appointments for returned, discontinued, or recalled equipment and maintain documentation
• Prioritize emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements
• Coordinate after-hours and weekend service delivery when required
• Contact patients to confirm appointments, provide delivery windows, and communicate schedule changes or delays
• Manage patient scheduling inquiries and provide customer service
• Coordinate with physicians’ offices, home health agencies, and hospital discharge planners
• Handle cancellations, rescheduling requests, and scheduling conflicts
• Optimize appointment slots to maximize daily productivity
• Maintain scheduling records, patient contact information, and appointment outcomes
• Generate daily, weekly, and monthly scheduling reports and performance metrics
• Use scheduling software, route optimization tools, and patient management systems
• Update scheduling preferences, special delivery instructions, and access requirements
• Follow scheduling protocols, support quality assurance initiatives, and maintain compliance with operational standards and patient care requirements
• Maintain patient confidentiality and comply with HIPAA and AdaptHealth’s Compliance Program
• Complete assigned compliance training and other education programs
• Perform other related duties as assigned

Scheduling Specialist

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate and timely patient and communication documentation using electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams
• Navigate multiple EMR and online systems to obtain and manage documentation
• Select appropriate shipping and delivery methods in accordance with company procedures
• Answer incoming calls and assist patients and referral sources
• Participate in on-call rotation during non-business hours
• Follow company policies and procedures and perform other related duties as assigned

Intake Specialist – Scheduling

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance before service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply expert knowledge of payer requirements to ensure services are provided appropriately and compliantly
• Maintain accurate and timely patient information and communication documentation using electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams to facilitate referrals and intake
• Navigate multiple EMR and online systems to obtain and manage documentation
• Select appropriate shipping and delivery methods according to company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours according to company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Enter referrals accurately within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply knowledge of payer requirements to ensure compliant service delivery
• Maintain accurate, timely documentation using electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams
• Navigate multiple EMR and online systems to obtain and manage documentation
• Select appropriate shipping and delivery methods according to company procedures
• Answer incoming calls and assist patients and referral sources
• Participate in on-call rotation during non-business hours
• Follow company policies and procedures and perform other related duties as assigned