AHEAD

ServiceNow

• Complete a 3-month training program within the Enterprise Service Management practice focused on ServiceNow solutions
• Develop technical and consulting expertise through training, certifications, and shadowing
• Work on client projects after LAUNCH based on skillset, personal interest, and business needs
• Communicate effectively across teams and build positive relationships
• Collaborate on projects and contribute to successful project delivery
• Use technology to identify innovative solutions to complex problems
• Analyze issues, solve problems, and make recommendations
• Execute tasks, manage competing priorities, and deliver to deadlines
• Travel to support client projects and shadowing opportunities

Associate ServiceNow Developer

Systems Engineer

• Complete a 3-month training program within the Modern Data Center practice focused on Storage
• Develop technical and consulting expertise through training, certifications, and shadowing
• Work on client projects based on skillset, personal interest, and business needs after LAUNCH
• Communicate effectively across teams and build positive relationships
• Collaborate on projects and contribute to successful project delivery
• Solve complex problems and recommend innovative solutions
• Analyze issues, solve problems, and make recommendations using sound reasoning and critical thinking
• Execute tasks, manage competing priorities, and deliver to deadlines
• Travel to support client projects and shadowing opportunities

Associate Storage-Systems Engineer

Consultant

• Participate in AHEAD's LAUNCH Associate Development Program
• Develop technical and consulting expertise through technical training, certifications, and shadowing
• Explore a variety of career paths across different business practices
• Build acumen and key skills for technical and consulting roles
• Work on client projects and support project delivery
• Collaborate across teams and contribute to successful project delivery
• Analyze issues, solve complex problems, and make recommendations
• Execute work, manage competing priorities, and deliver to deadlines
• Travel to support client projects and shadowing opportunities

Associate Technical Consultant – Application Development

AI Engineer

• Complete a 3-month training program within the Digital Solutions Group focused on data solutions
• Develop technical and consulting skills through training, certifications, and shadowing
• Work on client projects after LAUNCH based on skills, personal interests, and business needs
• Communicate effectively across teams and build positive relationships
• Collaborate on projects and contribute to successful project delivery
• Solve complex problems and make recommendations using sound reasoning and critical thinking
• Execute work, manage competing priorities, and deliver to deadlines

Associate AI Engineer

• Build software by designing, writing, testing, debugging, and deploying production-quality code within client engagements
• Own defined features, components, and small workstreams end to end
• Lead hands-on development across greenfield and brownfield application initiatives
• Write, review, debug, and improve production-quality code across modern application stacks
• Solve difficult technical problems with efficient, well-architected solutions
• Guide junior consultants through code reviews, technical coaching, onboarding, and knowledge-sharing
• Leverage AI-assisted development tools and build and judiciously use AI agents
• Extend AI into story creation, requirements refinement, engineering documentation, and other SDLC activities
• Produce architectural documents and high-level technical designs when needed
• Apply design patterns and identify anti-patterns in applications, APIs, and cloud-native systems
• Support quality, security, testing, DevSecOps, and operational readiness practices
• Contribute to technical deliverables, implementation plans, and reusable engineering assets
• Occasionally support pre-sales, scoping, and solutioning efforts

Senior Technical Consultant, Modern Apps

• Lead the design and hands-on delivery of complex data, analytics, AI, cloud, and modern data platform solutions
• Own significant technical workstreams and solution components from discovery and design through build, test, deployment, and stabilization
• Translate business and technical requirements into scalable, secure, maintainable, and production-ready implementations
• Design, build, operationalize, secure, monitor, and optimize modern data solutions, including ingestion, transformation, orchestration, curated data layers, integrations, APIs, semantic artifacts, and data products
• Develop automated pipelines for structured and unstructured data using batch, streaming, and cloud-native patterns
• Modernize legacy SQL, ETL/ELT, data warehouse, data lake, integration, and orchestration workloads
• Apply source control, code review, CI/CD, automated testing, monitoring, observability, performance optimization, and production-readiness practices
• Lead technical testing and validation, including unit, integration, system, data-quality, regression, KPI reconciliation, defect resolution, and UAT support
• Incorporate governance and security requirements, including metadata, lineage, classification, access controls, data quality, retention/lifecycle, and catalog or semantic artifacts
• Troubleshoot complex technical and data issues, identify root causes, and drive resolution
• Estimate and plan technical work, manage dependencies and commitments, and surface risks with recommended actions
• Produce and review client-ready technical documentation, including designs, mappings, configurations, test evidence, runbooks, decisions, deployment materials, and handoff documentation
• Provide technical direction, peer review, coaching, and mentoring to technical consultants and engineers
• Partner with Principal Technical Consultants, Solution Architects, project managers, governance resources, and client SMEs
• Contribute to technical discovery, assessments, estimates, solution approaches, proofs of concept, proposals, statements of work, and pre-sales activities
• Contribute reusable engineering assets, implementation patterns, standards, lessons learned, technical enablement, onboarding, interviewing, and certification development
• Maintain expertise across modern data platforms, cloud technologies, AI, governance, analytics, integration, and emerging engineering practices

Senior Technical Consultant, Data

Engineer

• Own and resolve complex customer incidents, service requests, and catalog tasks through ServiceNow, from intake through technical resolution and closure
• Provide senior-level troubleshooting across VMware Cloud Foundation, vSphere, ESXi, vCenter Server, vSAN, VMware Usage Meter, and related platform components
• Investigate infrastructure failures involving installation and deployment, upgrades, certificates, DNS, NTP, networking, storage, authentication, host connectivity, and management-plane services
• Support VMware VCSP licensing operations, including entitlement validation, license-key and subscription workflows, capacity changes, product-version alignment, and customer guidance during upgrades
• Operate and troubleshoot VMware Usage Meter environments; generate, validate, and distribute monthly usage reports and investigate reporting or connectivity issues
• Lead customer communications during escalations, including evidence gathering, validation plans, remote troubleshooting sessions, status updates, and resolution confirmation
• Determine when Broadcom/VMware vendor support is required, open and manage vendor cases under the applicable entitlement, and maintain accurate case references and technical history in ServiceNow
• Translate technical findings into remediation steps, root-cause analysis, knowledge articles, standard operating procedures, and reusable troubleshooting runbooks
• Participate in rotational 24x7 support, major-incident response, on-call activities, and shift handovers with disciplined documentation
• Mentor engineers, review technical responses, improve queue quality, and help standardize VMware VCSP support across the team
• Identify opportunities to automate recurring reporting, validation, case-management, and operational tasks using PowerCLI, PowerShell, Python, or REST APIs
• Support enterprise customers through the VMware Cloud Service Provider program as part of AHEAD’s Managed Services team
• Own VMware infrastructure issues, VCSP licensing and usage operations, service-request fulfillment, vendor escalation, and continuous improvement of support processes

Senior VMware VCSP Engineer

• Deliver hands-on development across greenfield and brownfield application engagements
• Design, write, test, debug, and deploy production-quality code across modern application stacks
• Own defined features, components, and small workstreams from implementation through delivery with limited supervision
• Write and maintain automated tests and validate functional, performance, and security expectations
• Participate in code reviews as both author and reviewer
• Use AI-assisted development tools for code generation, refactoring, debugging, test creation, and documentation
• Extend AI into SDLC activities such as test coverage, engineering documentation, story refinement, and technical research
• Review and verify AI-generated output before committing it
• Produce and document component-level and feature-level designs for the team and client
• Apply established design patterns and recognize common anti-patterns
• Coach Associate and Senior Associate Technical Consultants through pairing, code review feedback, and day-to-day guidance
• Own quality, timelines, and handoffs for assigned work; raise risks and blockers early
• Serve as a point of contact for client project-team stakeholders and present and defend work in customer sessions
• Build and modernize web applications, mobile applications, APIs, functions, and related platform services within client engagements

Technical Consultant, AppDev

Solutions Engineer

• Own the solution architecture and long-term technical direction for Certinia across PSA, Services Estimator, Revenue Management, and related Salesforce capabilities
• Lead architectural design and implementation of scalable Certinia solutions supporting professional services delivery, resource management, services quoting, project financials, billing, and revenue recognition
• Advise business and technology leadership on platform strategy, investment decisions, roadmap priorities, and architectural standards
• Translate complex business requirements into scalable Certinia designs
• Define and maintain standards for data models, security, permissions, automation, reporting, integrations, and release management
• Design and govern integrations between Certinia, Salesforce, NetSuite, MuleSoft, and other enterprise applications
• Evaluate downstream effects of proposed changes across Salesforce, Certinia, financial processes, reporting, data quality, security, and connected applications
• Guide administrators, developers, business analysts, and delivery partners
• Review solution designs, configurations, automation, data models, integrations, and technical documentation
• Lead technical discovery, design workshops, solution assessments, effort sizing, and architecture reviews
• Establish reusable patterns and reference architectures
• Assess existing capabilities and reduce technical debt
• Support data migration, cleansing, transformation, and reconciliation strategies
• Provide technical leadership for testing, deployment, release readiness, production cutover, and post-release validation
• Partner with business stakeholders to explain tradeoffs, document decisions, manage expectations, and maintain alignment
• Develop architecture artifacts including solution designs, data models, integration diagrams, decision records, standards, and operational documentation
• Conduct training, mentoring, and knowledge-sharing sessions
• Monitor platform health, perform root-cause analysis, and drive improvements
• Serve as senior technical contact for vendors, support cases, implementation partners, and roadmap conversations

Solutions Architect

Operations

• Assist assigned Client Directors in protecting and increasing Gross Profit Margin (GPM) and customer satisfaction
• Manage the transaction lifecycle from quote to cash
• Identify account requests and coordinate internal support team resources
• Review, manage, and maintain pipeline and forecasts with assigned Client Directors
• Schedule recurring Salesforce.com opportunity review meetings
• Work with assigned customers to address questions and issues and provide timely solutions
• Engage internal and external support teams to resolve customer issues
• Assist in deal structuring and prepare customer pricing and proposals
• Develop and maintain vendor relationships to improve communication, discounts, and turnaround on registration or special pricing requests
• Accept customer orders and verify booking documents are complete and accurate
• Coordinate monthly accounts receivable meetings to review invoice aging and past-due invoices
• Develop and maintain client profiles and records of past quotes
• Provide value-added services such as SLAs, presentations, order history, and related materials
• Develop and maintain strong pre- and post-sales contact with assigned accounts to facilitate long-term relationships