Aira

Mechanical Engineer

• Attend customer properties in the designated area
• Conduct site surveys and collect data relevant to installation requirements
• Gather quote, property, and survey information to generate accurate heat loss calculations and emitter output requirements
• Find solutions to technical issues to help installations proceed
• Report installation-impacting issues to the line manager from the customer's property
• Keep up to date with manufacturer guidance and legislative changes
• Carry out room-by-room heat loss assessments
• Determine which radiators need replacement and communicate this to customers
• Answer customers' technical queries
• Communicate price changes and explain the reasons
• Obtain customer approval for proposals
• Create lists of materials required for installations
• Offer additional products and services where appropriate to customer needs
• Provide excellent customer service throughout the survey/design visit

Heating System Design Engineer – Field

• Attend customer properties in the designated area
• Conduct site surveys and collect installation-relevant data
• Gather quote, property, and survey data to generate accurate heat-loss calculations and emitter-output requirements
• Carry out room-by-room heat-loss assessments
• Determine which radiators need replacement and communicate this to customers
• Find solutions to technical issues to enable installations to proceed
• Answer customer technical queries
• Communicate price changes and explain the reasons
• Obtain customer approval for proposals
• Create a list of materials required for installation
• Report installation-affecting issues from customer properties to the line manager
• Keep up to date with manufacturer guidance and relevant legislative changes

• Attend customer properties in the designated area
• Conduct site surveys and collect data relevant to installation requirements
• Gather quote, property, and survey information to generate accurate heat loss calculations and emitter output requirements
• Carry out room-by-room heat loss assessments
• Determine which radiators need replacement and communicate this to customers
• Find solutions to technical issues to ensure installations can proceed
• Answer customers’ technical queries
• Communicate price changes and explain the reasons
• Obtain customer approval for proposals
• Create lists of materials required for installations
• Report issues that may affect installation to the line manager
• Provide excellent customer service and recommend additional products and services where appropriate

• Attend customer properties in the designated area
• Conduct site surveys and collect installation-relevant data
• Gather quote, property, and survey information to generate accurate heat-loss calculations and emitter output requirements
• Carry out room-by-room heat-loss assessments
• Determine which radiators need replacement and communicate this to customers
• Find solutions to technical issues so installations can proceed where possible
• Answer customer technical queries
• Communicate price changes and explain the reasons
• Obtain customer approval for proposals
• Create a materials list for each installation
• Report issues that may affect installation to the line manager
• Advise on additional products and services where appropriate
• Keep up to date with manufacturer guidance and legislative changes

Team Lead

• Lead and support a team of Heat Pump Planning Agents through sales handover, planning, installation and post-install completion
• Coach and develop Planning Agents
• Run regular one-to-ones and team sessions
• Balance workloads and help new starters get up to speed
• Monitor customer journeys, job progress, completed actions and record accuracy
• Identify potential delays early and help resolve challenges
• Collaborate with Technical Design, Sales, Installations, Customer Care and Logistics
• Monitor team performance against KPIs, service levels and quality standards
• Review outstanding actions, ageing cases and urgent customer priorities
• Act as the first escalation point for complex planning or customer issues
• Ensure customer records and planning information are accurate and current
• Support planning and compliance activities involving DNO requirements, planning permission and Boiler Upgrade Scheme processes
• Identify recurring problems and work with the Planning Manager to improve operations
• Support new tools, processes and improved ways of working

Heating System Design Engineer – Field

Heating System Design Engineer – Field

Heating System Design Engineer – Field

Heating System Design Engineer – Field

Heat Pump Planning Team Lead