Aviva

Financial Planning and Analysis

• Develop, implement, monitor, and analyze the organization’s budgeting cycle.
• Perform the accounting closing processes, analyzing transactions, ensuring the proper allocation of entries, and accurately determining results.
• Develop and monitor budget statements—including the income statement (P&L), balance sheet, and various financial KPIs—across different reporting periods and perspectives to support managers in decision-making.
• Monitor the performance of quantitative and qualitative revenue, OPEX, and CAPEX indicators across business units.
• Calculate and allocate cost apportionments and cost allocations according to the methodology used.
• Build financial models.
• Guide and monitor the development of action plans related to achieving performance targets for business units.
• Prepare management reports to monitor the performance of business areas, providing all departments with analyses to support decision-making.
• Consolidate information from various departments to prepare reports.
• Prepare executive materials for performance presentations.

Financial Planning Analyst, Mid-Level

Vice President

• Lead the Change Practice and Business Partnering teams, including performance, capability building, stakeholder alignment, change readiness, and delivery support.
• Chair the Change Investment Steer Co, driving prioritization, funding decisions, affordability, capital trade-offs, and investment sequencing across a $100–200 M enterprise change portfolio.
• Spearhead portfolio performance management covering financials, resources, delivery health, risk exposure, milestones, benefits forecast versus actuals, and dependency tracking.
• Establish portfolio routines, scorecards, thresholds, and recovery plans to surface and resolve performance issues.
• Drive disciplined business cases and value assurance with Finance and sponsors; validate assumptions and hold benefit owners accountable.
• Provide executive-level reporting on progress, risks, trade-offs, outcomes, and competing priorities for C-suite stakeholders.
• Navigate complex stakeholder environments, resolve friction, influence without authority, and create clarity through ambiguity.
• Steward vendor relationships for contract and flexible resource pools, negotiating capacity, SLAs, and performance metrics.
• Lead the annual Roadmap Refresh and translate enterprise strategy and external market insight into a prioritized three-year change plan.
• Enforce governance, risk, and issue-management standards while balancing pace, control, compliance, and operational resilience in a regulated environment.
• Set delivery standards, coach talent, embed best practices, and build succession depth across the transformation function.

Vice President, Enterprise Transformation

Claims Specialist

• Support the GCS Value Proposition through customer and stakeholder communication on claim matters
• Provide superior customer service to clients and partners
• Investigate, evaluate, and settle Auto BI, Commercial General Liability Casualty, and potentially PD liability, E&O, and US claims
• Handle varied pending files, including pre-litigation, litigation, and out-of-province claims
• Partner with defence counsel on litigation strategies and timely resolution
• Deal directly with key clients and brokers on claim-related issues
• Interpret and confirm insurance coverage using case law and policy wordings
• Set file reserves accurately and promptly according to company protocols
• Control expenses through proactive handling techniques
• Review and analyze Third Party Adjuster and other external reports
• Provide instructions to vendors and TPAs and ensure adherence to company policies and procedures
• Apply claims expertise and technical strategic direction to files
• Identify ways to improve customer service, claims handling processes, and financial outcomes
• Maintain accurate financial information in Aviva systems
• Understand insured businesses and business models
• Identify and report suspected fraud or financial irregularities
• Monitor financial elements of the claims function to support business performance

Senior Casualty Claims Specialist – Global Corporate and Specialty

Customer Support

• Serve as the face of the Aviva AutoCare Centre and support customers throughout the collision repair process
• Carry out duties across customer service, parts, planning transportation, and driving
• Ensure vehicles are collected, repaired, and returned to customers within expected time standards
• Prioritize duties with site leaders to drive high customer satisfaction
• Provide repair updates face-to-face, by email, phone, or text
• Collect excess payments accurately and promptly
• Resolve customer queries professionally with a customer-first approach
• Safely and courteously pick up customer vehicles, drive them to the fulfilment centre, and return them to the agreed location
• Make decisions that positively impact the site and customer; escalate issues when appropriate
• Promote Aviva AutoCare Centre values and goals
• Commit to continuous improvement

Customer Service Representative

Advisor

• Guide customers through the claims process by investigating auto collision claims and looking after their needs
• Comply with company and industry regulatory practices, delivering best-practice methods and taking responsibility for customers and claims outcomes
• Work autonomously in a digital environment
• Actively participate in ongoing training to keep up to date with best practices in claims handling
• Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide an outstanding customer experience
• Serve as the customer’s first point of contact when they need assistance
• Conduct investigations and decide on the best course of action

Financial Planning Analyst, Mid-Level

Vice President, Enterprise Transformation

Senior Casualty Claims Specialist – Global Corporate and Specialty

Customer Service Representative

Auto Claims Advisor